List of Textlocal (part of Webex) Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134, CA,
United States
San Jose, 95134, CA,
United States
1 408-526-7209
Professional Services
90400
$53.8B
Since 2010, our global team of researchers has been studying Textlocal (part of Webex) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Textlocal (part of Webex) for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Textlocal (part of Webex) for Customer Engagement include: Betfred, a United Kingdom based Leisure and Hospitality organisation with 10000 employees and revenues of $13.00 billion, Entain Group, a Isle of Man based Leisure and Hospitality organisation with 19272 employees and revenues of $6.76 billion, 1st Central Insurance, a United Kingdom based Insurance organisation with 1200 employees and revenues of $590.0 million, P & O Ferries, a United Kingdom based Transportation organisation with 2000 employees and revenues of $170.0 million and many others.
Contact us if you need a completed and verified list of companies using Textlocal (part of Webex), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Textlocal (part of Webex) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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1st Central Insurance | Insurance | 1200 | $590M | United Kingdom | Cisco Systems | Textlocal (part of Webex) | Customer Engagement | 2016 | n/a | In 2016, 1st Central Insurance deployed Textlocal (part of Webex) to support SMS marketing within its Customer Engagement technology set. The implementation placed Textlocal (part of Webex) alongside Dotmailer to run coordinated email and SMS campaigns and to centralize campaign reporting used by marketing and the customer insight function. Implementation focused on campaign management capabilities common to the Customer Engagement category, including audience segmentation, templated SMS messaging, campaign scheduling and automated campaign journeys that linked SMS sends to tracked campaign landing pages. Textlocal (part of Webex) was configured to deliver promotional messaging, review invitations and cashback affiliation communications as part of multi channel campaign journeys. Integrations and operational coverage reflected explicit marketing workflows, with coordination between Textlocal (part of Webex) and Dotmailer for cross channel sends, landing page tracking for conversion attribution, review platforms for feedback capture and the customer loyalty platform for targeted offers. Operational ownership was concentrated in the marketing and customer insight teams across the United Kingdom, with campaign reporting used to assess success rates and inform iterative campaign adjustments. Governance emphasized centralized campaign reporting and a regular review cadence to feed recommendations into customer insight and campaign optimisation, while campaign delivery processes included landing page management, review program execution and support for cashback affiliation promotions. This configuration framed 1st Central Insurance Textlocal (part of Webex) Customer Engagement activity as a coordinated, multi channel marketing workflow instrument. | |
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Betfred | Leisure and Hospitality | 10000 | $13.0B | United Kingdom | Cisco Systems | Textlocal (part of Webex) | Customer Engagement | 2014 | n/a | In 2014 Betfred implemented Textlocal (part of Webex) as a Customer Engagement platform to power SMS driven loyalty and campaign workflows, with the vendor identified as Cisco Systems. The deployment targeted customer messaging and code redemption capabilities to support retail loyalty sign up and VIP communications, aligning Customer Engagement with ongoing CRM operations. The implementation included configuration of VIP loyalty programme workflows, the Betfred Membership retail loyalty sign up process, and event driven campaign orchestration. Textlocal (part of Webex) was used to provision secure code generation and redemption systems, supporting approximately one million individual codes sent to customers and redeemed in store during FY 14-15, and to automate campaign-triggered messaging across multiple customer touchpoints. The Customer Engagement deployment operated alongside a broader marketing technology stack that included IBM Silverpop Engage, mGage, and Redeye Contour, reflecting integrated messaging and campaign management across retail, call centre, and sports events betting channels. Operational coverage extended across the Betfred Group retail estate, call centres, and event operations, embedding messaging into transactional and promotional workflows. Governance and rollout were coordinated with compliance, business intelligence, IT, customer services, and trading teams to ensure campaigns met stringent and fast changing legislative requirements. The CRM function managed campaign budgets, established a dedicated CRM team with coaching and goal setting, and centralized campaign management processes to reinforce controls and cross functional coordination. Outcomes recorded in the implementation context included sustained revenue uplift from VIP loyalty programmes, with year on year increases of over £40 million attributed to those initiatives, and large scale code redemption activity during FY 14-15. These results were achieved while maintaining stringent adherence to regulatory and ethical guidelines within the Customer Engagement program. | |
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Entain Group | Leisure and Hospitality | 19272 | $6.8B | Isle of Man | Cisco Systems | Textlocal (part of Webex) | Customer Engagement | 2015 | n/a | In 2015, Entain Group implemented Textlocal (part of Webex) as part of its Customer Engagement stack to support centralized CRM operations. The rollout was led by the central CRM Admin team for GVC, with a mandate to improve, update and maintain the global CRM database and to align messaging and chat capabilities with existing marketing and service processes. Textlocal (part of Webex) was configured to support SMS and chat engagement across customer service and website channels, and was embedded into testing and feature rollout cycles. Workstreams included testing new functionality, presenting features to teams across the globe, delivering follow up training and support, and assisting in the organisation of CRM tools for customer service users to streamline interaction workflows. Integrations explicitly connected Textlocal with Salesforce, Informatica, Optimove and ExactTarget Salesforce Marketing Cloud, enabling message orchestration and data synchronization to support customer journey optimisation across multiple platforms. Operational coverage spanned global business units, customer service teams, marketing and digital product teams, and website touchpoints where chat and messaging intersect with CRM records. Governance was exercised through the central CRM Admin team, with standardized testing, staged rollouts, training programs and support handoffs, alongside ongoing research and analysis of user experience and customer journeys for customer service and chat. These controls supported consistent configuration, feature adoption and cross functional coordination between CRM, marketing and service functions. | |
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Transportation | 2000 | $170M | United Kingdom | Cisco Systems | Textlocal (part of Webex) | Customer Engagement | 2015 | n/a |
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Buyer Intent: Companies Evaluating Textlocal (part of Webex)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Textlocal (part of Webex). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Textlocal (part of Webex) for Customer Engagement include:
- Commify UK Ltd, a United Kingdom based Communications organization with 300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Textlocal (part of Webex) Coverage
Textlocal (part of Webex) is a Customer Engagement solution from Cisco Systems.
Companies worldwide use Textlocal (part of Webex), from small firms to large enterprises across 21+ industries.
Organizations such as Betfred, Entain Group, 1st Central Insurance and P & O Ferries are recorded users of
Textlocal (part of Webex) for Customer Engagement.
Companies using Textlocal (part of Webex) are most concentrated in Leisure and Hospitality, Insurance and Transportation, with adoption spanning over 21 industries.
Companies using Textlocal (part of Webex) are most concentrated in United Kingdom and Isle of Man, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Textlocal (part of Webex) across Americas, EMEA, and APAC.
Companies using Textlocal (part of Webex) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of Textlocal (part of Webex) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Textlocal (part of Webex) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.