List of Thematic Employee Feedback Customers
San Francisco, 94103, CA,
United States
Since 2010, our global team of researchers has been studying Thematic Employee Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Thematic Employee Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Thematic Employee Feedback for Customer Experience include: DoorDash, a United States based Professional Services organisation with 23700 employees and revenues of $10.72 billion, Atlassian, a Australia based Professional Services organisation with 12157 employees and revenues of $4.36 billion, LendingTree, a United States based Banking and Financial Services organisation with 860 employees and revenues of $673.0 million and many others.
Contact us if you need a completed and verified list of companies using Thematic Employee Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Thematic Employee Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Atlassian | Professional Services | 12157 | $4.4B | Australia | Thematic Analysis Inc. | Thematic Employee Feedback | Customer Experience | 2022 | n/a |
In 2022, Atlassian implemented Thematic Employee Feedback to centralize and automate theming across product, support and community feedback, deploying the application as part of its Customer Experience tooling for global product and support teams with headquarters in Australia. The initiative focused on standardizing feedback ingestion and thematic tagging so product teams could surface recurring issues and close the feedback loop.
Thematic Employee Feedback was implemented with a scalable data pipeline to ingest multi-source feedback from product channels, support tickets and community forums, and to automate theme extraction and categorization. Configuration and automation included thematic scoring and reporting, and Atlassian introduced an internal 'heardness' metric to track responses to users and operationalize follow up workflows for product teams.
Operational coverage spanned Atlassian’s global product, support and community functions, and the vendor case study indicates Thematic analytics were later extended to employee listening efforts. Governance centered on embedding thematic outputs into product team processes, instrumenting metrics and reporting to sustain the feedback response workflow, and enabling cross-functional closure of user-reported themes.
|
 |
DoorDash | Professional Services | 23700 | $10.7B | United States | Thematic Analysis Inc. | Thematic Employee Feedback | Customer Experience | 2021 | n/a |
In 2021, DoorDash deployed Thematic Employee Feedback to support a Customer Experience driven voice of customer program, using the application to analyze merchant and NPS open text feedback. Thematic Employee Feedback was adopted by DoorDash research and product teams in North America to process tens of thousands of open ended NPS responses and merchant comments and to inform product changes to the merchant menu manager.
Deployment focused on Thematic's feedback analytics capabilities, using thematic clustering, topic extraction, and sentiment tagging to surface recurring UX friction and convert qualitative signals into prioritized product work. Configuration emphasized text analytics workflows for open text NPS and merchant comment streams, combining automated tagging with analyst review to produce actionable themes and user experience hypotheses.
Operational coverage centered on product research and merchant experience functions, where outputs were used to identify and validate specific UX defects in the merchant facing menu manager. The mapping of the Thematic Employee Feedback application to a Customer Experience and Product voice of customer use case is inferred from the evidence of feedback analytics usage rather than indicating an HR or payroll module.
Analyst findings from Thematic led teams to address a performance issue that reduced menu edit load times from approximately 11 seconds to approximately 3 seconds, and the vendor case cites Thematic analysis as contributing to an estimated plus eight point merchant NPS uplift. Findings were routed into product prioritization workflows so thematic insights could be tracked through governance and remediation processes.
|
 |
LendingTree | Banking and Financial Services | 860 | $673M | United States | Thematic Analysis Inc. | Thematic Employee Feedback | Customer Experience | 2023 | n/a |
In 2023, LendingTree implemented Thematic Employee Feedback to analyze more than 20,000 customer comments across channels as part of a Customer Experience voice of the customer program in North America. The deployment focused on surfacing NPS drivers, for example timing of outbound calls, and quantifying loan value exposure associated with specific feedback themes. Outputs were used to prioritize operational responses and improve lead engagement workflows.
Thematic Employee Feedback configuration emphasized thematic text analytics, automated topic extraction, sentiment scoring, and driver level NPS attribution to group comments by theme and severity. The deployment included configurable dashboards and report exports to enable analysts and business stakeholders to explore drivers and drill into comment level evidence. Analysts applied the tool to tag and segment feedback across channels, materially reducing manual review workloads as described in the case study.
Operational coverage was North America and included cross channel feedback ingestion, spanning contact center records, digital channel comments, and post transaction surveys as described in the source materials. Business functions consuming insights included customer experience, analytics, lead generation, and operations, where evidence from the system informed adjustments to outbound call timing and lead engagement sequences. The case study explicitly notes that the program saved hundreds of analyst hours and enabled quantification of affected loan value.
Thematic Employee Feedback is the application name used for this implementation, though the source case materials describe a customer feedback analytics deployment rather than an HR specific product module, so the mapping to an Employee Feedback product is inferred. This narrative retains the exact Customer Experience category and highlights how Thematics thematic analytics were embedded into LendingTrees VoC and lead engagement processes.
|
Buyer Intent: Companies Evaluating Thematic Employee Feedback
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||