List of THG Ingenuity Customers
THG Ingenuity
Level 7 Voyager House Chicago Avenue,
Manchester, M90 3DP,
United Kingdom
Manchester, M90 3DP,
United Kingdom
n/a
Professional Services
500
$80M
Since 2010, our global team of researchers has been studying THG Ingenuity customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased THG Ingenuity for eCommerce from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using THG Ingenuity for eCommerce include: HM Revenue & Customs, a United Kingdom based Government organisation with 67500 employees and revenues of $9.46 billion, Matalan, a United Kingdom based Retail organisation with 11250 employees and revenues of $1.54 billion, Homebase, a United Kingdom based Retail organisation with 3000 employees and revenues of $905.0 million, Holland & Barrett, a United Kingdom based Retail organisation with 7800 employees and revenues of $800.0 million and many others.
Contact us if you need a completed and verified list of companies using THG Ingenuity, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The THG Ingenuity customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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HM Revenue & Customs | Government | 67500 | $9.5B | United Kingdom | THG Ingenuity | THG Ingenuity | eCommerce | 2022 | n/a |
In 2022 HM Revenue & Customs implemented THG Ingenuity as an eCommerce application to introduce commercial-grade online transaction and order orchestration capabilities into its digital estate. The implementation served as a platform-level commerce solution, provisioning storefront, product catalog, checkout and order management functions while supporting payment orchestration and commerce reporting workflows expected of an eCommerce application.
Configuration work focused on standard eCommerce modules, including product and catalog management, multi-channel checkout workflows, order lifecycle orchestration, refunds and returns processing, and commerce reporting and analytics. The deployment emphasized transactional data flows and tax-aware transaction records to align commerce events with HMRC operational and reconciliation needs, using category-aligned order to cash and payment processing terminology.
Integration and operational coverage were coordinated through HMRCs Chief Digital and Information Group and the SAP Practice, with technical design and assurance governed by SAP Functional Leads responsible for SAP ERP Finance and associated SaaS offerings. The work included mapping commerce transactions into HMRC finance processing and reconciliation workflows managed by the SAP estate, aligning identity and access controls with CDIO delivery centres, and instrumenting order data for downstream finance and service teams.
Governance and ongoing support were embedded in HMRCs SAP Practice, with functional leads providing assurance, design oversight and live service business as usual support for the THG Ingenuity deployment. The rollout was managed alongside HMRCs network of digital delivery centres across the United Kingdom, and the program emphasized integration design, operational handover and continuous improvement governed by the Technology, Strategy and Assurance team.
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Holland & Barrett | Retail | 7800 | $800M | United Kingdom | THG Ingenuity | THG Ingenuity | eCommerce | 2023 | n/a |
In 2023, Holland & Barrett provisioned THG Ingenuity to handle its eCommerce fulfilment operations. The engagement was framed as a multi year agreement to sustain online growth while Holland & Barrett undertakes a major multi million pound redevelopment of its Burton Distribution Centre. The proposed three year arrangement scoped THG Ingenuity to operate the retailer's digital outbound fulfilment during the rebuild.
THG Ingenuity was configured to deliver core eCommerce fulfilment capabilities aligned to direct to consumer workflows, including order orchestration, pick and pack fulfilment, outbound shipping coordination, and returns processing. The engagement emphasized a digital outbound system to offload peak volume and provide operational throughput while the retailer constructs a new state of the art fulfilment system at Burton. These functional capabilities align with standard eCommerce fulfilment architectures that prioritize order management, warehouse orchestration, and carrier coordination.
Operationally, Holland & Barrett kept Retail and Wholesale fulfilment operations running in Burton while migrating its e commerce fulfilment operation to THG Ingenuity under the proposed three year term. The scope explicitly covered D2C online order fulfilment so that customer deliveries could be maintained as the Burton Distribution Centre is rebuilt. THG Ingenuity therefore became the primary execution layer for Holland & Barrett's online order fulfilment during the redevelopment period.
Governance and rollout included active colleague consultation aimed at minimising redundancies, with transfer pathways to the proposed partner and redeployment opportunities within the Burton site. Company communications linked the implementation to capacity constraints in digital sales and the need to sustain store supply and global deliveries while the new fulfilment infrastructure is constructed. The initiative centers on operational continuity, workforce transition planning, and the integration of THG Ingenuity into Holland & Barrett eCommerce fulfilment operations.
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Homebase | Retail | 3000 | $905M | United Kingdom | THG Ingenuity | THG Ingenuity | eCommerce | 2021 | n/a |
In 2021, Homebase implemented THG Ingenuity as its eCommerce platform to host a direct to consumer storefront on THG’s in-house infrastructure. The project involved migrating the Homebase site onto THG Ingenuity, requiring orchestrated site migrations and detailed URL remapping to preserve search visibility and avoid 404 errors and ranking drops during cutover. This deployment positioned THG Ingenuity as the operational storefront layer for Homebase within a multi-brand D2C model.
Configuration and functional work centered on SEO and content architecture, with THG Ingenuity supporting page type delineation including PLP pages, PDP pages, and category pages. The SEO team owned taxonomy design and the mapping of page purposes, moving strategies toward user journey oriented page constructs and ensuring that on-platform technical SEO features were leveraged. SEO Plans and Strategies were executed post-migration to improve organic positioning while aligning page intent across the commerce catalog.
Operational coverage extended across brand-level site instances hosted on THG Ingenuity, with migrations executed for multiple consumer brands including Homebase, Coca Cola, and Speedo as part of the same platform service offering. The implementation emphasized careful URL remapping workflows and content canonicalization to maintain indexation, and it relied on the platform’s evolving technical SEO capabilities to support ongoing organic search work. Integration work focused on aligning storefront taxonomies and page templates with SEO requirements rather than bespoke third party connectors.
Governance and rollout were driven by an SEO-led content governance model, where the SEO team defined taxonomy, page presence decisions, and migration acceptance criteria. Migration playbooks included URL remapping matrices and verifiable checks for 404s and ranking preservation as primary risk controls. THG Ingenuity’s continuing platform improvements in technical SEO underpinned iterative SEO planning and site architecture updates aimed at steady improvement in organic positioning.
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Retail | 11250 | $1.5B | United Kingdom | THG Ingenuity | THG Ingenuity | eCommerce | 2023 | n/a |
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Buyer Intent: Companies Evaluating THG Ingenuity
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating THG Ingenuity. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating THG Ingenuity for eCommerce include:
- Masjidenoor UK, a United Kingdom based Non Profit organization with 10 Employees
- L'Oreal, a France based Retail company with 90000 Employees
- EECO2, a United Kingdom based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD THG Ingenuity Coverage
THG Ingenuity is a eCommerce solution from THG Ingenuity.
Companies worldwide use THG Ingenuity, from small firms to large enterprises across 21+ industries.
Organizations such as HM Revenue & Customs, Matalan, Homebase and Holland & Barrett are recorded users of
THG Ingenuity for eCommerce.
Companies using THG Ingenuity are most concentrated in Government and Retail, with adoption spanning over 21 industries.
Companies using THG Ingenuity are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of THG Ingenuity across Americas, EMEA, and APAC.
Companies using THG Ingenuity range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 50%.
Customers of THG Ingenuity include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified THG Ingenuity customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of eCommerce.