List of Thirdlane Contact Center Customers
Marin, CA, 94930-1831,
United States
Since 2010, our global team of researchers has been studying Thirdlane Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Thirdlane Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Thirdlane Contact Center for Call Center include: Mozilla, a United States based Communications organisation with 1756 employees and revenues of $653.0 million, State of Indiana, a United States based Government organisation with 1000 employees and revenues of $250.0 million, Doctors Without Borders USA, a United States based Non Profit organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Thirdlane Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Thirdlane Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Doctors Without Borders USA | Non Profit | 10 | $1M | United States | Third Lane | Thirdlane Contact Center | Call Center | 2019 | n/a | In 2019, Doctors Without Borders USA implemented Thirdlane Contact Center, a Call Center application, to support field communications and international support hotlines used for medical and operational coordination. Thirdlane lists Doctors Without Borders USA on its customer pages, indicating use of Thirdlane Contact Center capabilities for hotline and field team communications even though no detailed public case study is provided. The implementation narrative aligns with standard Call Center deployments, where the Thirdlane Contact Center would be configured for inbound hotline routing, agent queue management, interactive voice response flows, presence and call recording to support distributed response teams. Operational scope centers on communications and operations functions coordinating across international field sites and hotline staffing, with governance focused on routing rules, escalation procedures, and contact data handling to align contact center workflows with humanitarian response operations. | |
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Mozilla | Communications | 1756 | $653M | United States | Third Lane | Thirdlane Contact Center | Call Center | 2014 | n/a | In 2014, Mozilla deployed Thirdlane Contact Center within its communications stack, classifying the implementation in the Call Center category. The Thirdlane Contact Center instance was used to manage and connect PBXs across Mozilla's global offices, supporting both IT and communications teams and customer service operations. Configuration emphasized centralized administration and customization of telephony services, with the Thirdlane Contact Center providing contact handling, routing policies, queue management, and agent routing capabilities consistent with Call Center functionality. Integrations explicitly included PBX connectivity across sites, and governance efforts focused on standardizing administration and customization workflows to unify telephony management and support operational consistency across regions. | |
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State of Indiana | Government | 1000 | $250M | United States | Third Lane | Thirdlane Contact Center | Call Center | 2018 | n/a | In 2018, the State of Indiana appears on Thirdlane's customer roster in connection with Thirdlane Contact Center. This listing suggests a Call Center deployment to support government constituent call centers and centralized telephony administration within the United States. The Thirdlane Contact Center deployment aligns with Call Center capabilities such as automatic call distribution, interactive voice response, agent desktop and queue management, centralized telephony configuration, and contact routing for constituent services. State of Indiana Thirdlane Contact Center Call Center usage would be focused on inbound routing, contact queuing, agent management, and operational reporting consistent with public sector contact center workflows. Public information does not include a Thirdlane case study or detailed architecture, and specific system integrations are not disclosed. Governance for a deployment of this type typically emphasizes centralized administration of telephony settings, queue and agent governance across departments, and operational procedures to manage constituent service workflows for state government contact points. |
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