List of Thomson Reuters WestLaw Customers
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Since 2010, our global team of researchers has been studying Thomson Reuters WestLaw customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Thomson Reuters WestLaw for Legal Practice Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Thomson Reuters WestLaw for Legal Practice Management include: Albertsons Companies, a United States based Retail organisation with 108300 employees and revenues of $80.39 billion, Discover Financial Services, a Capital One Company, a United States based Banking and Financial Services organisation with 21100 employees and revenues of $15.86 billion, Roche Diagnostics USA, a United States based Life Sciences organisation with 8000 employees and revenues of $13.00 billion, Sullivan & Cromwell, a United States based Professional Services organisation with 2000 employees and revenues of $1.77 billion, Quinn Emanuel, a United States based Professional Services organisation with 2500 employees and revenues of $1.66 billion and many others.
Contact us if you need a completed and verified list of companies using Thomson Reuters WestLaw, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Thomson Reuters WestLaw customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Albertsons Companies | Retail | 108300 | $80.4B | United States | Thomson Reuters | Thomson Reuters WestLaw | Legal Practice Management | 2016 | n/a | In 2016, Albertsons Companies implemented Thomson Reuters WestLaw within its Legal Practice Management environment to strengthen litigation research and support for eDiscovery workflows in the Litigation Department. Thomson Reuters WestLaw was adopted as the central legal research and reference application to inform pleadings, protective orders, and ESI protocol development. Deployment focused on legal research, authority validation, and docket and case law discovery functions, leveraging Thomson Reuters WestLaw research libraries and document retrieval capabilities to support preparation of pleadings and case strategy. The implementation emphasized operational use by litigators and litigation support staff, with configuration for role based access, saved research queries, and standardized search templates to accelerate document review and legal research tasks. Thomson Reuters WestLaw was used alongside Albertsons' eDiscovery and litigation support stack, including Relativity, Intella, hosted review technologies, legal hold solutions such as Fusion, DISCO, Reveal, AccessData, and Zapproved, eBilling via LegalTracker, and PACER. Operational coverage extended across the Litigation Department and into Legal, IT, Information Security, and Regulatory and Compliance teams, enabling coordinated workflows for legal hold administration and evidence collection. Governance centered on the eDiscovery Manager role, which developed best practices for the legal hold lifecycle, orchestrated concurrent eDiscovery projects, and collaborated with outside counsel on pleadings and ESI Protocols. Process changes emphasized cross functional collaboration between Legal, IT, Information Security, and business clients, aligning research outputs from Thomson Reuters WestLaw with eDiscovery production and review processes. | |
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Blank Rome LLP | Professional Services | 1500 | $580M | United States | Thomson Reuters | Thomson Reuters WestLaw | Legal Practice Management | 2018 | n/a | In 2018, Blank Rome LLP implemented Thomson Reuters WestLaw to support Legal Practice Management. The deployment targeted conflicts analysts and attorney practice groups to centralize conflicts checks, legal research access, and historical matter reporting for intake workflows. Configuration emphasized conflicts checking workflows and report generation, with Thomson Reuters WestLaw provisioned to support research query workflows and attorney request handling. Functional capabilities implemented focused on automated search and reporting to surface prior engagements, counsel communications, and matter-level history used by conflicts analysts to validate new business opportunities. Thomson Reuters WestLaw was used in conjunction with InTapp and 3E as part of the operational toolset to complete attorney requests and correlate client and matter data across systems. Governance and rollout included on-the-job support and user assistance from conflicts analysts who worked directly with attorneys to navigate the new tools and embed research and conflicts review into standard intake processes. | |
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Discover Financial Services, a Capital One Company | Banking and Financial Services | 21100 | $15.9B | United States | Thomson Reuters | Thomson Reuters WestLaw | Legal Practice Management | 2014 | n/a | In 2014, Discover Financial Services implemented Thomson Reuters WestLaw as part of its Legal Practice Management tooling to support Law Department operations and legal research workflows. Thomson Reuters WestLaw was provisioned to support research-linked matter workflows and to serve attorneys and law operations staff responsible for outside counsel spend and matter administration. Configuration and modules focused on legal research access control, user licensing administration, and alignment of research outputs with matter identifiers used by the department. The implementation was operated alongside the Serengeti matter management and legal billing software system to ensure research citations and matter references flowed into billing and matter reporting processes. Operational integrations and co‑management included Thomson Reuters Connect, Zapproved, Archer, Ariba, and CT Advantage, all named systems administered by the Law Operations team. The deployment covered Law Department functions including matter administration, outside counsel onboarding, legal billing troubleshooting, and training for department users in the United States. Governance responsibilities tied to the Thomson Reuters WestLaw implementation included supporting outside counsel rates management and alternative fee arrangements review, law firm requirements and controls development, third party risk assessments, and law department business continuity and pandemic training. Day to day administration, training, and troubleshooting were centralized within Law Operations to maintain alignment between Legal Practice Management tooling and spend, billing, and risk controls. | |
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Professional Services | 107 | $18M | United Kingdom | Thomson Reuters | Thomson Reuters WestLaw | Legal Practice Management | 2020 | n/a |
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Professional Services | 210 | $30M | United Arab Emirates | Thomson Reuters | Thomson Reuters WestLaw | Legal Practice Management | 2016 | n/a |
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Professional Services | 40 | $6M | United Arab Emirates | Thomson Reuters | Thomson Reuters WestLaw | Legal Practice Management | 2013 | n/a |
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Professional Services | 170 | $14M | United States | Thomson Reuters | Thomson Reuters WestLaw | Legal Practice Management | 2010 | n/a |
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Manufacturing | 2700 | $1.2B | United States | Thomson Reuters | Thomson Reuters WestLaw | Legal Practice Management | 2022 | n/a |
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Professional Services | 50 | $8M | United States | Thomson Reuters | Thomson Reuters WestLaw | Legal Practice Management | 2015 | n/a |
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Professional Services | 90 | $12M | United Arab Emirates | Thomson Reuters | Thomson Reuters WestLaw | Legal Practice Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating Thomson Reuters WestLaw
- Massachusetts Institute of Technology, a United States based Education organization with 2080 Employees
- SalesDuo, a India based Professional Services company with 50 Employees
- Sungkyunkwan University, a South Korea based Education organization with 2000 Employees
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