List of Tier1App yCrash Customers
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Since 2010, our global team of researchers has been studying Tier1App yCrash customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tier1App yCrash for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tier1App yCrash for Application Performance Management include: Wells Fargo, a United States based Banking and Financial Services organisation with 205198 employees and revenues of $83.70 billion, Wipro, a India based Professional Services organisation with 230000 employees and revenues of $8.91 billion, Mondee, a United States based Professional Services organisation with 25 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Tier1App yCrash, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mondee | Professional Services | 25 | $3M | United States | Tier1App | Tier1App yCrash | Application Performance Management | 2022 | n/a |
In 2022, Mondee implemented Tier1App yCrash as an Application Performance Management solution to address Java runtime stability for its booking services. The deployment targeted production services that experienced peak traffic in North America, and vendor materials indicate the tooling was used to diagnose and tune garbage collection and thread behavior, helping avoid revenue-impacting outages during those peaks.
The implementation leveraged GCeasy and yCrash capabilities for GC analysis, heap dump inspection, and thread dump analysis, with Tier1App yCrash used to correlate GC timelines and surface heap and thread anomalies. Configuration activities inferred from vendor pages included JVM GC log capture, automated heap and thread dump collection on anomaly thresholds, and instrumentation to support root cause analysis for the engineering team.
Operational coverage spanned Mondee engineering and operations teams responsible for production Java services, with diagnostic outputs consumed by incident response and performance tuning workflows. The Application Performance Management deployment emphasized continuous JVM monitoring and diagnostic instrumentation aligned with classical APM workflows for garbage collection and memory analysis.
Governance centered on embedding the GC and heap analysis outputs into incident playbooks and post incident tuning cycles, retaining diagnostic ownership within engineering. References in vendor materials and testimonials document Mondee’s use of GCeasy and Tier1App yCrash as part of maintaining booking service availability under peak North American traffic.
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Wells Fargo | Banking and Financial Services | 205198 | $83.7B | United States | Tier1App | Tier1App yCrash | Application Performance Management | 2021 | n/a |
In 2021, Wells Fargo & Company implemented Tier1App yCrash within its Application Performance Management portfolio to accelerate root-cause analysis of production Java Virtual Machine issues. The deployment targeted North America production environments and focused on reducing manual troubleshooting time for GC related performance incidents and thread contention observed by platform engineers.
Tier1App yCrash was used alongside GCeasy capabilities for GC and thread dump analysis, with instrumentation and configuration aligned to JVM GC log collection and thread dump capture. The implementation leveraged yCrash and GCeasy functional workflows that correlate GC pause diagnostics, heap behavior insights, and thread dump timelines to support rapid incident triage and forensic analysis.
Operationally the tooling was embedded in production JVM observability pipelines and integrated into incident response workflows used by SRE and production engineering teams, covering application performance monitoring and on-call troubleshooting processes across North America. The scope emphasized JVM level diagnostics, GC event analysis, and thread state correlation as the primary business functions impacted.
Governance changes included formalizing analysis steps for JVM incidents into existing runbook procedures, incorporating outputs from Tier1App yCrash and GCeasy into escalation playbooks and root-cause documentation. Engineers reported that use of Tier1App yCrash and GCeasy reduced manual troubleshooting time for GC related performance incidents, improving speed of root-cause identification without detailing quantitative outcomes.
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Wipro | Professional Services | 230000 | $8.9B | India | Tier1App | Tier1App yCrash | Application Performance Management | 2020 | n/a |
In 2020, Wipro implemented Tier1App yCrash as part of its Application Performance Management tooling for enterprise JVM troubleshooting. Wipro engineers are cited on Tier1App yCrash product pages as users of the tool for production incident root cause analysis across client engagements in the APAC region.
The implementation emphasized JVM level diagnostics consistent with Application Performance Management best practices, with Tier1App yCrash used for thread dump inspection, heap analysis, and garbage collection trace review to support incident RCA. Configuration work centered on collecting crash artifacts and diagnostic snapshots from production JVMs to enable forensic analysis and evidence capture for post incident reviews.
Operational scope covered engineering and site reliability teams supporting client engagements in APAC, where Tier1App yCrash outputs were incorporated into incident response workflows and RCA playbooks. Governance updates included standardizing evidence capture and RCA procedures for JVM failures, and vendor testimonials cite improved mean time to resolution as an outcome of the deployment.
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