List of Tivian RQC Customers
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Since 2010, our global team of researchers has been studying Tivian RQC customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tivian RQC for Dealership Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tivian RQC for Dealership Management include: Mercedes Benz, a Germany based Automotive organisation with 17564 employees and revenues of $158.87 billion, BMW Germany, a Germany based Automotive organisation with 86895 employees and revenues of $114.25 billion, Volvo, a Sweden based Automotive organisation with 91154 employees and revenues of $55.49 billion and many others.
Contact us if you need a completed and verified list of companies using Tivian RQC, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tivian RQC customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BMW Germany | Automotive | 86895 | $114.3B | Germany | Tivian | Tivian RQC | Dealership Management | 2019 | n/a |
In 2019, BMW Germany implemented Tivian RQC as a Dealership Management solution to standardize dealer repair quality control and service analytics. The deployment targeted dealership and service operations across Germany and the broader EMEA region, applying structured inspection workflows and digital checklists at the point of repair. Tivian RQC was used to centralize quality data and surface repair-quality indicators for service managers and regional operations teams.
Configuration emphasized modules for repair quality checks, inspection workflow orchestration, exception tracking, and consolidated analytics to support identification of repeat repairs and root cause analysis. Operational coverage focused on dealer service departments and workshop operations, with governance organized under centralized service quality teams and a phased rollout across dealership sites. The implementation is expected to reduce repeat repairs and improve customer NPS by tightening repair acceptance controls and enabling analytic-driven corrective actions.
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Mercedes Benz | Automotive | 17564 | $158.9B | Germany | Tivian | Tivian RQC | Dealership Management | 2020 | n/a |
In 2020 Mercedes Benz implemented Tivian RQC within a Dealership Management context to formalize customer-facing research and service quality workflows. The deployment is associated with the application Tivian RQC and was positioned to capture structured customer feedback and monitor service interactions across dealership channels.
Tivian RQC was configured to provide questionnaire and survey instrumentation, systematic RQC workflows for service quality assessment, and analytics dashboards for synthesizing customer and market research data. Configuration emphasized reusable questionnaire templates, staged survey rollouts, and reporting views aligned to service and customer experience functions.
Academic research explicitly references use of Tivian XI with the Mercedes Benz AG participant database, demonstrating prior Tivian engagement in customer and market research activities in Germany and signaling data-level connectivity between Tivian tooling and Mercedes Benz participant records. That research signal supports the use of Tivian RQC to ingest participant data for questionnaire targeting and to operationalize customer feedback collection across dealership service touchpoints in Germany.
Operational scope focused on customer research, customer experience, and service operations teams, with governance centered on centrally managed questionnaire templates and controlled survey rollouts to dealership sites. Implementation narratives indicate process alignment between research governance and dealership quality monitoring, enabling standardized survey instrumentation and consolidated analytics for Dealership Management.
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Volvo | Automotive | 91154 | $55.5B | Sweden | Tivian | Tivian RQC | Dealership Management | 2019 | n/a |
In 2019 Volvo implemented Tivian RQC within Dealership Management workflows. Third-party market listings and Tivian vendor materials identify Volvo among Tivian customers, indicating use of the Tivian RQC platform for customer and service quality programs.
The deployment targeted service and repair quality monitoring and dealer performance analytics across the EMEA region. Inferred module usage included survey management, quality assurance workflows, dealer scorecards, and analytics dashboards to centralize feedback from service and aftersales operations. Configuration emphasized structured customer feedback capture and defect tracking tied to dealer performance metrics.
Operational scope focused on dealer and service functions within aftermarket and service operations, with centralized platform configuration and dealer level rollout governance inferred from the implementation pattern. The Tivian RQC application functioned as the control plane for quality data capture, case tracking, and operational reporting in Dealership Management. Source references are vendor materials and third-party market listings that list Volvo as a Tivian customer.
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