List of TOPdesk Incident Management Customers
TOPdesk
Westlandseweg 40,
Delft, 2624 AD,
Netherlands
Delft, 2624 AD,
Netherlands
31 15 270-0900
Professional Services
1000
$105M
Since 2010, our global team of researchers has been studying TOPdesk Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TOPdesk Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TOPdesk Incident Management for Incident Management include: Econocom Group SE, a France based Professional Services organisation with 8066 employees and revenues of $2.85 billion, Zech Group, a Germany based Construction and Real Estate organisation with 9000 employees and revenues of $2.20 billion, Kuehne + Nagel Germany, a Germany based Transportation organisation with 10000 employees and revenues of $2.00 billion, Redde Northgate, a United Kingdom based Professional Services organisation with 7206 employees and revenues of $1.88 billion, BAM UK & Ireland, a United Kingdom based Construction and Real Estate organisation with 5700 employees and revenues of $1.22 billion and many others.
Contact us if you need a completed and verified list of companies using TOPdesk Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amphia Hospital | Healthcare | 4500 | $680M | Netherlands | Topdesk | TOPdesk Incident Management | Incident Management | 2021 | n/a |
In 2021, Amphia Hospital deployed TOPdesk Incident Management as its primary Incident Management application to consolidate supporting department workflows into a single service management system. The implementation began in the Information and Medical Technology knowledge core and was rolled out to HR, Housing, and Medical and Business Information knowledge cores, with Facilities actively migrating and laboratories slated to follow, creating a hospital-wide operational scope for calls and service requests.
TOPdesk Incident Management was configured as the central incident registration and call handling engine, capturing events from simple password requests to complex equipment failures. The hospital standardized on call-oriented terminology, shifting from the word incident to call, and instrumented sequenced event workflows to automate multi-step processes such as onboarding and offboarding, ensuring immediate downstream actions in IT and HR.
The program explicitly plans an integration between TOPdesk and the CareCTRL ERP system that manages medical equipment calls, with the objective of synchronizing incident registrations and resource records so both systems feed a unified information layer. TOPdesk already functions as the incident management hub for a large number of applications across the hospital, positioning it as the repository for cross-application ticketing and resource tracking.
Governance changes focused on process unification and chain formation, moving from fragmented, department-specific tools to a single governed service management platform. Configuration ownership and knowledge core responsibilities were centralized in IMT, workflows were reoriented toward end-user experience and cross-department triggers were implemented so actions in one department generate immediate tasks in others, reducing manual handoffs.
Operational outcomes reported during deployment include high call volumes during the Electronic Health Record introduction, peaking at five thousand calls per month and stabilizing to about two thousand calls per month thereafter. Amphia cites improved collaboration, greater uniformity across support functions, and planned Self-Service Portal adoption to allow end users to log calls outside peak phone times, which is intended to further streamline helpdesk demand and responsiveness.
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BAM UK & Ireland | Construction and Real Estate | 5700 | $1.2B | United Kingdom | Topdesk | TOPdesk Incident Management | Incident Management | 2019 | n/a |
In 2019, BAM UK & Ireland implemented TOPdesk Incident Management to centralize HR ticketing and incident tracking within its HR service operations. TOPdesk Incident Management was used to log, triage, and escalate HR enquiries across three regions supporting more than 5,000 office, site, and facilities management employees, aligning the deployment to the Incident Management category.
The deployment focused on ticket intake as the first point of contact for HR enquiries, escalation workflows to HR business partners, and service request handling for onboarding and offboarding tasks. Functional use included creating and managing employment paperwork, absence and holiday queries, disciplinary and grievance case documentation, benefits administration, and preparing monthly payroll data reports. TOPdesk Incident Management captured case notes and supported role based handoffs to recruitment, payroll, pensions, compliance, car fleet, and regional HRBP teams.
Operationally the TOPdesk instance operated alongside dual HRIS environments, SAP SuccessFactors and CIPHR, with HR administrators using ticket records to coordinate data updates, merges, migrations, and cleansing activities across both systems. The system was applied across multiple business functions including HR operations, recruitment, payroll and employee relations, covering regional and site level workflows.
Governance and rollout included end user training workshops, quick reference guides, and day to day support from HR administrators to maintain ticket quality and data accuracy across HRIS updates. HR team achievements recorded using the platform include playing a vital role in integrating a new HRIS and leading the administration of a TUPE transfer of 200 employees, with TOPdesk Incident Management used to coordinate casework and maintain service continuity.
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BNP Paribas Factor S.A. | Banking and Financial Services | 750 | $150M | France | Topdesk | TOPdesk Incident Management | Incident Management | 2016 | n/a |
In 2016, BNP Paribas Factor S.A. implemented TOPdesk Incident Management to centralize incident handling across its France operations for its approximately 750 employees. The deployment targeted the Incident Management use case and established TOPdesk Incident Management as the primary system for logging and tracking IT incidents.
The implementation emphasized Level I and II incident management and proximity support using the TOPDESK tool, with configuration focused on ticket creation, incident classification, priority assignment, lifecycle tracking, and defined escalation paths. TOPdesk Incident Management was configured to support standard incident workflows, knowledge capture at the point of resolution, and role based assignment to ensure handoffs between Level I and Level II support were auditable.
Operational coverage included the corporate IT service desk and local proximity support teams operating across BNP Paribas Factor S.A. sites in France, with the tool serving as the single source for incident records and status. The deployment reinforced coordination between frontline technicians and escalation specialists, and it was used to route incidents to the appropriate on site support resources and internal IT groups.
Governance adjustments accompanied the rollout, including standardized incident logging practices, formalized escalation procedures for Level I and II tickets, and role definitions for incident ownership and resolution accountability. Change control and adoption activities focused on consistent use of the TOPDESK tool for incident intake and status reporting, consolidating incident lifecycle management within the Incident Management platform.
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Healthcare | 2000 | $300M | Germany | Topdesk | TOPdesk Incident Management | Incident Management | 2010 | n/a |
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Consumer Packaged Goods | 300 | $60M | France | Topdesk | TOPdesk Incident Management | Incident Management | 2013 | n/a |
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Professional Services | 8066 | $2.8B | France | Topdesk | TOPdesk Incident Management | Incident Management | 2013 | n/a |
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Utilities | 830 | $340M | Netherlands | Topdesk | TOPdesk Incident Management | Incident Management | 2014 | n/a |
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Retail | 8200 | $1.0B | Brazil | Topdesk | TOPdesk Incident Management | Incident Management | 2017 | n/a |
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Distribution | 130 | $30M | Australia | Topdesk | TOPdesk Incident Management | Incident Management | 2020 | n/a |
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Retail | 3300 | $1.1B | Netherlands | Topdesk | TOPdesk Incident Management | Incident Management | 2019 | n/a |
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Showing 1 to 10 of 17 entries
Buyer Intent: Companies Evaluating TOPdesk Incident Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating TOPdesk Incident Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating TOPdesk Incident Management for Incident Management include:
- Mitsui O.S.K. Lines, a Japan based Transportation organization with 10500 Employees
- Tanis Confectionery, a Netherlands based Manufacturing company with 300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD TOPdesk Incident Management Coverage
TOPdesk Incident Management is a Incident Management solution from Topdesk.
Companies worldwide use TOPdesk Incident Management, from small firms to large enterprises across 21+ industries.
Organizations such as Econocom Group SE, Zech Group, Kuehne + Nagel Germany, Redde Northgate and BAM UK & Ireland are recorded users of
TOPdesk Incident Management for Incident Management.
Companies using TOPdesk Incident Management are most concentrated in Professional Services, Construction and Real Estate and Transportation, with adoption spanning over 21 industries.
Companies using TOPdesk Incident Management are most concentrated in France, Germany and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of TOPdesk Incident Management across Americas, EMEA, and APAC.
Companies using TOPdesk Incident Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 35.29%, large organizations with 1,001-10,000 employees - 64.71%, and global enterprises with 10,000+ employees - 0%.
Customers of TOPdesk Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified TOPdesk Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.