List of topsystem Lydia Voice Customers
Aachen, 52070,
Germany
Since 2010, our global team of researchers has been studying topsystem Lydia Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased topsystem Lydia Voice for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using topsystem Lydia Voice for Chatbots and Conversational AI include: Arvato, a Germany based Professional Services organisation with 18000 employees and revenues of $4.38 billion, Fressnapf Holding, a Germany based Retail organisation with 12000 employees and revenues of $3.75 billion, Rocarsa Comercializaciones Spain, a Spain based Distribution organisation with 80 employees and revenues of $24.0 million and many others.
Contact us if you need a completed and verified list of companies using topsystem Lydia Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arvato | Professional Services | 18000 | $4.4B | Germany | topsystem | topsystem Lydia Voice | Chatbots and Conversational AI | 2014 | n/a |
In 2014, Arvato implemented topsystem Lydia Voice, adopting the Chatbots and Conversational AI application to support voice-guided logistics. The deployment focused on warehouse order picking and returns management within Arvato SCM Solutions across multiple European projects.
topsystem Lydia Voice was configured to support pick-by-voice workflows and return handling, keeping voice dialog logic authored and maintained inside the SAP ERP. Operational configuration emphasized voice-directed tasking, worker prompting, and process confirmation capabilities typical of Chatbots and Conversational AI for logistics, and the design enabled warehouse teams to reprogram voice dialogs independently.
The solution was integrated directly with SAP to preserve dialog logic in the ERP and to ensure transactional alignment between voice interactions and order status in SAP. Deployments covered multiple European warehouse projects in the logistics and process area, providing a consistent voice-guided layer across sites and aligning voice dialog control with enterprise order and return management processes.
Governance and rollout assigned dialog update ownership to operations and process teams, enabling faster adaptation for seasonal peaks and changes in picking and returns workflows. Explicit outcomes from the implementation included improved process reliability and the operational ability to handle seasonal demand, with reprogramming managed independently by Arvato.
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Fressnapf Holding | Retail | 12000 | $3.8B | Germany | topsystem | topsystem Lydia Voice | Chatbots and Conversational AI | 2018 | n/a |
In 2018 Fressnapf Holding deployed topsystem Lydia Voice, a Chatbots and Conversational AI application, at its Feuchtwangen and Krefeld warehouse sites to optimize manual order picking and routing. The deployment targeted logistics and warehouse operations in Germany and focused on operationalizing voice directed picking workflows across site picking teams.
The implementation configured topsystem Lydia Voice with a voice user interface for task sequencing, spoken pick confirmations, and routing instructions, enabling hands free voice directed picking and real time verbal task feedback. Functional capabilities implemented included speech recognition for pick verification, guided routing for order consolidation, and voice prompts for exception handling and confirmation, all consistent with Chatbots and Conversational AI functionality in warehouse operations.
Operational architecture was executed at the site level across Feuchtwangen and Krefeld, embedding the voice directed workflow into existing warehouse picking processes and voice devices used by pickers, with real time task orchestration within picking lanes. The rollout standardized voice driven order picking procedures across two distribution centers and aligned operator processes to the new voice workflows.
Governance emphasized logistics process adaptation and operator adoption during phased operationalization of topsystem Lydia Voice into standard picking and routing procedures. Reported outcomes included a reduction in pick error rates by nearly 50 percent to approximately 0.2 percent and a productivity increase of about 10 percent with picks per hour rising from approximately 190 to approximately 205.
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Rocarsa Comercializaciones Spain | Distribution | 80 | $24M | Spain | topsystem | topsystem Lydia Voice | Chatbots and Conversational AI | 2012 | Aprolis Iberia |
In 2012, Rocarsa Comercializaciones Spain implemented topsystem Lydia Voice in its confectionery distribution warehouse in Logroño, Spain, classifying the project within the Chatbots and Conversational AI category. The deployment targeted warehouse picking operations to introduce voice-directed picking workflows and reduce reliance on paper-based picking processes.
topsystem Lydia Voice was configured as a pick-by-voice solution with standard voice terminal interactions and picking verification flows, aligning operational onboarding with voice-guided instructions to accelerate user ramp. Configuration emphasized operational templates for picking tasks and voice prompts to support rapid staff training and day-to-day order fulfillment activities.
The solution was integrated by Alfaland Sistemas, with Aprolis Iberia recorded as the SI/VAR. The implementation was completed in about one month, and the rollout delivered faster onboarding and a clear reduction in picking errors as reported by the logistics team.
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