Arvato
Reinhard-Mohn-Strasse 22,
Gutersloh, 33333,
Germany
Gutersloh, 33333,
Germany
49 5241 807 0136
Professional Services
Arvato Technographics
Arvato Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Arvato and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18000 Arvato employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Arvato has purchased the following applications: SAP S/4 HANA for ERP Financial in 2023, topsystem Lydia Voice for Chatbots and Conversational AI in 2014, Microsoft Power BI for Analytics and BI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Arvato is running and its propensity to invest more and deepen its relationship with SAP , topsystem , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Arvato revenues, which have grown to $4.38 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Arvato intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Arvato Tech Stack and Enterprise Applications
Arvato ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2023 | 2023 |
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Arvato AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| topsystem | Legacy | topsystem Lydia Voice | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, Arvato implemented topsystem Lydia Voice, adopting the Chatbots and Conversational AI application to support voice-guided logistics. The deployment focused on warehouse order picking and returns management within Arvato SCM Solutions across multiple European projects.
topsystem Lydia Voice was configured to support pick-by-voice workflows and return handling, keeping voice dialog logic authored and maintained inside the SAP ERP. Operational configuration emphasized voice-directed tasking, worker prompting, and process confirmation capabilities typical of Chatbots and Conversational AI for logistics, and the design enabled warehouse teams to reprogram voice dialogs independently.
The solution was integrated directly with SAP to preserve dialog logic in the ERP and to ensure transactional alignment between voice interactions and order status in SAP. Deployments covered multiple European warehouse projects in the logistics and process area, providing a consistent voice-guided layer across sites and aligning voice dialog control with enterprise order and return management processes.
Governance and rollout assigned dialog update ownership to operations and process teams, enabling faster adaptation for seasonal peaks and changes in picking and returns workflows. Explicit outcomes from the implementation included improved process reliability and the operational ability to handle seasonal demand, with reprogramming managed independently by Arvato.
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Arvato Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2023 | 2023 |
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Arvato Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Arvato Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Arvato CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2023 | 2023 |
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Arvato ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Arvato TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Arvato PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Arvato IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Arvato CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2023 | 2023 |
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Arvato Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Access Control System | Physical Security |
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2023 | 2024 |
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IT Decision Makers and Key Stakeholders at Arvato
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Arvato Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Arvato IT executives and key decision makers. This section highlights Arvato's latest recorded technology evaluations, including Hansen CIS - BannerCX for Utilities Customer Care and Billing on 2025-05-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Arvato digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-21 | Arvato | Evaluated | Hansen Technologies | Hansen CIS - BannerCX | Utilities Customer Care and Billing | CRM |
FAQ - APPS RUN THE WORLD Arvato Technographics
Arvato is a Professional Services organization based in Germany,
with around 18000 employees and annual revenues of $4.38 billion.
Arvato operates a diverse technology stack with applications such as
SAP S/4 HANA, topsystem Lydia Voice and Microsoft Power BI,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
Arvato has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, topsystem and Microsoft.
Arvato recently adopted applications including
Figma Design in 2024, Miro in 2024 and Salesforce Sales Cloud in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Arvato’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Arvato’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Arvato technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.