List of TravelOperations Engage Customers
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Since 2010, our global team of researchers has been studying TravelOperations Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TravelOperations Engage for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TravelOperations Engage for CRM include: Big Travel Sweden, a Sweden based Professional Services organisation with 100 employees and revenues of $10.0 million, Intertours Reisen & Events Germany, a Germany based Leisure and Hospitality organisation with 20 employees and revenues of $4.0 million, DCX Travel, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using TravelOperations Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TravelOperations Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Big Travel Sweden | Professional Services | 100 | $10M | Sweden | Travel Operations | TravelOperations Engage | CRM | 2022 | n/a |
In 2022, Big Travel Sweden deployed TravelOperations Engage, implementing TravelOperations CRM and ERP components to consolidate customer data and establish a single 360° customer view. The deployment was centered on the CRM category and focused on aligning sales, marketing, and service records into a unified customer profile.
The implementation included CRM-driven customer retention workflows, marketing segmentation and automation modules, and service case management capabilities. Configuration prioritized customer master data consolidation, automated lifecycle triggers for retention and reengagement, and profile unification to support targeted marketing and consistent service interactions.
Scope for the rollout was Sweden, covering sales, marketing, and service functions with governance organized around centralized customer records and automated workflow ownership. According to the vendor case study, TravelOperations Engage delivered improved customer experiences and operational efficiency, with the vendor reporting benefits tied to the CRM-driven retention and automation focus.
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DCX Travel | Leisure and Hospitality | 10 | $1M | United States | Travel Operations | TravelOperations Engage | CRM | 2022 | n/a |
In 2022 DCX Travel implemented TravelOperations' cloud mid and back office ERP and initiated plans to deploy TravelOperations Engage CRM to centralize booking and operational data. This effort is explicitly tied to the CRM category, with TravelOperations Engage positioned as the application to enable an end to end omnichannel experience across client engagement and account management.
The implementation centralized booking and operational records within the TravelOperations cloud platform, standardizing booking workflows and back office settlement processes. TravelOperations Engage is cited as the next application to be provisioned, indicating a staged architecture where core operational data lives in the mid and back office ERP and CRM capabilities will be configured to surface customer interaction, opportunity and service case workflows.
Integrations implemented during the initial US rollout included global distribution system and NDC connectivity, telephone system integration for voice routing and logging, and ARC connectivity for payment and settlement reconciliation. Operational coverage was focused in the United States and targeted travel management company functions, particularly booking operations and service delivery, to support DCX Travel's tech first TMC model.
Governance centered on digitalization and process centralization, shifting booking data and operational processes into a single cloud platform to enable subsequent CRM driven omnichannel workflows. The planned deployment of TravelOperations Engage CRM is intended to unify customer touch points with the centralized operational dataset, supporting future workflow orchestration and consistent customer engagement across channels.
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Intertours Reisen & Events Germany | Leisure and Hospitality | 20 | $4M | Germany | Travel Operations | TravelOperations Engage | CRM | 2023 | n/a |
In 2023 Intertours Reisen & Events Germany implemented TravelOperations Engage, using TravelOperations' travel CRM in the CRM category. The deployment delivered a single view of customers to support sales, marketing and service teams and to streamline onboarding, segmentation and campaign work across the German business.
Configuration centered on customer profile unification, onboarding workflow orchestration, segmentation and campaign management, and sales pipeline tracking, reflecting standard CRM functional modules. Reporting and agent productivity features were enabled to support day to day operations, and the vendor cites improved reporting, pipeline management and agent productivity as outcomes of the TravelOperations Engage deployment.
The rollout covered core commercial functions across the German business, aligning CRM data and campaign processes across sales, marketing and customer service. Governance emphasis was placed on standardizing onboarding and segmentation workflows to improve cross team coordination and to embed campaign management into regular operational cadence.
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Buyer Intent: Companies Evaluating TravelOperations Engage
- Publicis Groupe, a France based Media organization with 107273 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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