List of Trillian Customers
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Since 2010, our global team of researchers has been studying Trillian customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Trillian for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Trillian for Collaboration include: Dartmouth-Hitchcock Health, a United States based Healthcare organisation with 13000 employees and revenues of $2.00 billion, New Pig, a United States based Manufacturing organisation with 500 employees and revenues of $100.0 million, Sor Technology, a United States based Leisure and Hospitality organisation with 150 employees and revenues of $16.0 million and many others.
Contact us if you need a completed and verified list of companies using Trillian, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Trillian customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dartmouth-Hitchcock Health | Healthcare | 13000 | $2.0B | United States | Cerulean Studios | Trillian | Collaboration | 2013 | n/a |
In 2013, Dartmouth-Hitchcock Health deployed the on-premises Trillian Server to provide HIPAA-compliant secure messaging across its New England healthcare system. The initiative used Trillian as a Collaboration platform to centralize real-time communications for clinical and operational staff while preserving on-site data control for compliance.
The Trillian implementation included secure messaging, presence management, and chatbot-driven ticketing workflows, implemented on Trillian Server and configured for enterprise authentication. Configuration work focused on presence synchronization and messaging policies, and Trillian's API was used to extend messaging capabilities and automate interactions with operational workflows.
Integrations included Active Directory for centralized authentication and presence sync, and Trillian's API and chatbot capabilities to feed and manage ticketing workflows and call-center communications. Operational scope covered Dartmouth-Hitchcock’s New England facilities, with the system explicitly supporting call-center communications and ticketing processes to reduce hold times and improve efficiency.
Governance centered on on-premises deployment to maintain HIPAA compliance, leveraging Active Directory for access control and presence governance, and using Trillian API hooks to standardize chatbot and ticketing logic. The vendor case study documents outcomes including improved call-center efficiency and reduced hold times, and the implementation exemplifies Collaboration platform usage in a large regional health system.
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New Pig | Manufacturing | 500 | $100M | United States | Cerulean Studios | Trillian | Collaboration | 2018 | n/a |
In 2018 New Pig implemented the cloud-hosted Trillian business service to improve internal communications across its US operations. Trillian is a Collaboration application used to increase real-time collaboration via group chats and to eliminate hold times between customer service and technical support.
The deployment used the cloud-hosted Trillian service from Cerulean Studios, configured to provide organization-wide messaging, group chat channels, and presence-aware real-time messaging for support teams. Functional implementation emphasized group chats and persistent messaging to enable rapid handoffs between customer service and technical support.
Operational coverage focused on New Pig US operations, directly impacting customer service and technical support workflows. The rollout centralized internal messaging between those functions and reduced customer on-hold time, as reported in the Trillian customer story.
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Sor Technology | Leisure and Hospitality | 150 | $16M | United States | Cerulean Studios | Trillian | Collaboration | 2016 | n/a |
In 2016 Sor Technology implemented Trillian as an on-premises Trillian Server to strengthen internal communications and messaging across its US operations, deploying a Collaboration platform to support IT and operational teams. The rollout focused on providing a consistent mobile messaging experience while centralizing administrative controls and message storage.
The implementation configured Trillian Server capabilities including reliable mobile clients, administratively-controlled group chats, and centralized message archiving. Engineers instrumented Trillian API endpoints and chatbot CI/CD hooks to enable automated alerting and programmatic message flows, aligning messaging with operational automation pipelines.
Integrations included Active Directory integration for centralized authentication and user provisioning across the companys US sites, and API-level connectivity for the vendor supplied chatbot automation. Operational coverage was scoped to Sor Technology US operations and targeted business functions in operations, IT, and frontline service communications.
Governance was enforced through administrative group chat controls and centralized archiving to establish consistent messaging policies and auditability. The deployment delivered improved operational visibility through automated alerts and API-driven notifications, according to the vendor case study.
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