List of TS Customer Feedback Customers
Colombo 05, 00500,
Sri Lanka
Since 2010, our global team of researchers has been studying TS Customer Feedback customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TS Customer Feedback for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TS Customer Feedback for Customer Experience include: SLT-MOBITEL, a Sri Lanka based Communications organisation with 2450 employees and revenues of $490.0 million, Lanka Hospitals Sri Lanka, a Sri Lanka based Healthcare organisation with 1670 employees and revenues of $45.0 million, eChannelling Sri Lanka, a Sri Lanka based Healthcare organisation with 34 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using TS Customer Feedback, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TS Customer Feedback customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
eChannelling Sri Lanka | Healthcare | 34 | $1M | Sri Lanka | TS Technologies | TS Customer Feedback | Customer Experience | 2013 | n/a |
In 2013, TS Technologies implemented TS Customer Feedback for eChannelling Sri Lanka. The deployment targeted patient channeling and experience across healthcare locations in Sri Lanka as a Customer Experience initiative, linking eChannelling Sri Lanka, TS Customer Feedback, Customer Experience, and patient channeling operations.
The implementation combined the TS Customer Feedback application with queue management and digital-signage components to support real-time queuing, token issuance and patient feedback capture at point of service. Functional configuration emphasized queue management and customer feedback modules, enabling staff-facing queue orchestration and patient-facing feedback prompts on clinic displays. The TS Customer Feedback application was set up to capture both scored responses and transactional feedback aligned with in-clinic workflows.
Operational scope covered multiple eChannelling-managed healthcare sites in Sri Lanka, with the solution affecting front desk, reception, and patient flow processes. Governance focused on configuring queue rules and feedback collection workflows within the TS Customer Feedback solution, while local operations teams handled day to day queue terminal and digital-signage use. According to the vendor testimonial, the combined queue and feedback deployment produced reported reductions in waiting times and improvements in patient channeling and satisfaction.
|
|
|
Lanka Hospitals Sri Lanka | Healthcare | 1670 | $45M | Sri Lanka | TS Technologies | TS Customer Feedback | Customer Experience | 2018 | n/a |
In 2018, Lanka Hospitals Sri Lanka deployed TS Customer Feedback in the Customer Experience category. The vendor TS Technologies lists Lanka Hospitals among customers for queue management, digital signage and customer feedback solutions, indicating the TS Customer Feedback module was implemented together with queue and signage capabilities to address patient flow and onsite experience.
TS Customer Feedback was configured as part of an integrated patient engagement stack that paired patient-facing capture points with queue terminals and digital signage for synchronized experience orchestration. Functional capabilities implemented included patient feedback capture, real-time reporting dashboards and operational monitoring, aligned with Customer Experience workflows for patient services and waiting area management.
Operational coverage targeted Lanka Hospitals sites in Sri Lanka and supported patient services and front office operations, with the reporting layer surfaced to operational teams to monitor wait times and feedback trends. Governance emphasized operational monitoring and workflow adjustment driven by real-time reports from the combined TS Customer Feedback, queue management and digital signage deployment.
Vendor materials indicate outcomes of improving patient experience, reducing wait times and providing real-time reporting as the primary benefits observed at Lanka Hospitals Sri Lanka.
|
 |
SLT-MOBITEL | Communications | 2450 | $490M | Sri Lanka | TS Technologies | TS Customer Feedback | Customer Experience | 2018 | n/a |
In 2018, SLT-MOBITEL deployed TS Customer Feedback across its retail and service locations in Sri Lanka. TS Technologies delivered a suite of customer experience solutions for Mobitel that included customer feedback capture, queueing and digital signage to support in‑store customer interactions and service points.
TS Customer Feedback was implemented alongside TS queue management and digital signage capabilities, and was configured to capture point‑of‑service feedback and route responses into a centralized monitoring layer. Functional capabilities implemented included kiosk and counter feedback collection, customer flow orchestration through queue management, and content scheduling for digital signage, consistent with Customer Experience platform workflows.
The deployment architecture emphasized distributed in‑store endpoints feeding a centralized administrative console for configuration, reporting and content management, enabling coordinated control across Mobitel retail sites. Operational coverage encompassed Mobitel retail and service locations in Sri Lanka and targeted customer‑facing operations and front line service teams.
Governance centered on establishing standardized feedback handling and ticketing workflows with escalation to retail operations for service follow up, and centralized monitoring of signage and queue performance. The implementation positions TS Customer Feedback as a Customer Experience application for SLT-MOBITEL, aligning customer feedback capture with in‑store queueing and digital signage orchestration.
|
Buyer Intent: Companies Evaluating TS Customer Feedback
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||