List of Twerlo Chatbot Customers
Dubai, 00000,
United Arab Emirates
Since 2010, our global team of researchers has been studying Twerlo Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twerlo Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twerlo Chatbot for Chatbots and Conversational AI include: Al-Sanidi Saudi Arabia, a Saudi Arabia based Retail organisation with 300 employees and revenues of $60.0 million, Oscar Paints Saudi Arabia, a Saudi Arabia based Manufacturing organisation with 200 employees and revenues of $20.0 million, HQOL Saudi Arabia, a Saudi Arabia based Retail organisation with 150 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Twerlo Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Twerlo Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Al-Sanidi Saudi Arabia | Retail | 300 | $60M | Saudi Arabia | Twerlo | Twerlo Chatbot | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Al-Sanidi Saudi Arabia implemented Twerlo Chatbot in the Chatbots and Conversational AI category. The deployment targets customer engagement, order management and service enquiries for CRM and retail operations across Saudi Arabia, using the WhatsApp channel as the primary conversational entry point.
The Twerlo Chatbot implementation leverages WhatsApp API plus chatbot modules to deliver intent classification, multi turn conversational flows, template messaging and escalation routing to human agents for complex enquiries. Configuration work included conversational intent libraries, message template provisioning and webhook based triggers to surface order information and service status within retail workflows.
The engagement is listed on the vendor product page as a Mottasl/Twerlo client, confirming use of the WhatsApp chatbot configuration for front line retail support. Operational ownership sits with customer service and retail operations teams, with governance focused on intent lifecycle management and escalation workflows to align chatbot handling with existing order management procedures.
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HQOL Saudi Arabia | Retail | 150 | $15M | Saudi Arabia | Twerlo | Twerlo Chatbot | Chatbots and Conversational AI | 2022 | n/a |
In 2022, HQOL Saudi Arabia implemented Twerlo Chatbot within its Chatbots and Conversational AI stack to automate customer interactions for its online organic grocery operations. The Twerlo Chatbot installation is focused on WhatsApp-first conversational flows to handle order taking, delivery updates and customer support across the KSA region. This deployment centers on e-commerce order management and customer service business functions, connecting front-line conversational channels to fulfillment workflows.
The implementation appears to leverage Twerlo Chatbot modules for WhatsApp messaging and automation, including conversational order capture, delivery notification workflows and escalation paths to human agents for complex support. Presence on the Mottasl client roster supports an inferred pattern of WhatsApp and Mottasl-aligned automation integrated with HQOL e-commerce and CRM workflows, with operational coverage across customer service and fulfillment coordination in Saudi Arabia. Governance emphasis is on standardized conversation templates, response routing rules and orchestration of order status updates between the chatbot and backend order systems.
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Oscar Paints Saudi Arabia | Manufacturing | 200 | $20M | Saudi Arabia | Twerlo | Twerlo Chatbot | Chatbots and Conversational AI | 2022 | n/a |
Oscar Paints Saudi Arabia implemented Twerlo Chatbot in 2022 to automate customer enquiries, order and branch inquiries, and after-sales support across its retail and industrial coatings operations in Saudi Arabia. The rollout used Twerlo's Mottasl WhatsApp chatbot module, positioning Twerlo Chatbot within the Chatbots and Conversational AI category to support CRM and customer support workflows.
The implementation focused on a WhatsApp conversational channel using the Mottasl capability to manage inbound customer messages, scripted order inquiry flows, and post-sale support interactions, with conversational intent routing and knowledge base driven responses. Operational coverage was national, serving retail and industrial customer service teams, and configuration emphasized standardized inquiry handling, escalation paths to human agents when intents exceeded automation, and template-driven responses for branch and order queries.
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Buyer Intent: Companies Evaluating Twerlo Chatbot
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