List of Ubiquity CX Customers
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Since 2010, our global team of researchers has been studying Ubiquity CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ubiquity CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ubiquity CX for Customer Experience include: GoDaddy, a United States based Communications organisation with 5518 employees and revenues of $4.57 billion, Curve, a United Kingdom based Banking and Financial Services organisation with 300 employees and revenues of $29.0 million, Bankmobile Technologies, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Ubiquity CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ubiquity CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bankmobile Technologies | Professional Services | 10 | $1M | United States | Ubiquity | Ubiquity CX | Customer Experience | 2020 | n/a |
In 2020, Bankmobile Technologies implemented Ubiquity CX to manage Customer Experience and contact-center services. Bankmobile Technologies deployed Ubiquity CX for Customer Experience to support student contact center and customer service operations during peak enrollment periods in the United States.
The Ubiquity CX engagement centered on an IVR redesign and self-service channel optimization, agent training programs, and scaled global delivery to handle seasonal volume spikes. Functional capabilities configured in the engagement included IVR workflow redesign, self-service adoption levers, contact routing and queuing adjustments, and agent enablement through structured training and operational playbooks.
Operational coverage combined Ubiquity’s global delivery resources with US-focused student support, aligning the Ubiquity CX application to customer service and operations functions. Reported outcomes from the case included a 37% reduction in total call volume, an 18% increase in first-call resolution, and over $20M in savings, outcomes attributed to increased IVR and self-service usage alongside agent performance improvements.
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Curve | Banking and Financial Services | 300 | $29M | United Kingdom | Ubiquity | Ubiquity CX | Customer Experience | 2016 | n/a |
In 2016, Curve engaged Ubiquity to provision Ubiquity CX, a Customer Experience application, to handle fraud support, identity verification, dispute handling and outbound customer correspondence as the fintech scaled. The initial engagement oriented the vendor service to operationalize customer-facing controls and centralized handling of transactional disputes.
Implementation centered on Ubiquity CX capabilities for fraud support and identity verification, using case management workflows and customer communication orchestration to standardize dispute intake and outbound correspondence. Ubiquity handled fraud support, identity verification, dispute handling and outbound customer correspondence for Curve initially in 2016 and expanded services in early 2017. The expanded scope added 24/7 fraud support and dedicated back-office dispute operations to sustain volume and responsiveness.
Operational coverage extended across Curve's UK and U.S. markets, aligning fraud operations, customer service and risk teams under a single externalized service model. The back-office dispute operations and 24/7 fraud support provided continuous triage and customer response capability as Curve scaled its card and payments offerings.
Governance moved toward centralized handling of high-volume fraud and dispute workflows, with Ubiquity operating dispute resolution and outbound correspondence processes to balance prevention activity with customer experience. The expanded relationship in early 2017 explicitly aimed to balance fraud prevention with customer experience during Curve's growth across the UK and U.S. markets.
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GoDaddy | Communications | 5518 | $4.6B | United States | Ubiquity | Ubiquity CX | Customer Experience | 2021 | n/a |
In 2021, GoDaddy implemented Ubiquity CX to support GoDaddy Payments and to centralize contact-center and support analytics within the Customer Experience category. The deployment targeted merchant and reseller technical support in the United States and was executed by Ubiquity to transform technical support workflows and contact-center services.
Ubiquity CX was provisioned to deliver contact-center services, support analytics dashboards, and call handling configuration aimed at reducing time spent on technical-support calls. The implementation included analytics-driven monitoring and real-time visibility into support queues and issue trends, this capability is inferred from the vendor case description and aligns with typical Customer Experience functional workflows.
The solution integrated directly with GoDaddy Payments via Poynt, GoDaddy’s payments terminal provider, to surface payments-related data into support workflows and to provide contextual information to agents. Operational coverage focused on technical support and merchant/reseller support teams across the United States, with Ubiquity CX serving as the central Customer Experience application for those functions.
Governance emphasized analytics-led issue triage and contact-center operational metrics to guide process changes and routing rules, reflecting a shift toward data-informed support operations. The engagement specifically focused on reducing support call duration and improving support analytics, outcomes that framed the rollout and operational priorities for Ubiquity CX.
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