List of UniFocus KnowCross Customers
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United States
Since 2010, our global team of researchers has been studying UniFocus KnowCross customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UniFocus KnowCross for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UniFocus KnowCross for Workforce Management include: Resorts World Sentosa, a Singapore based Leisure and Hospitality organisation with 6000 employees and revenues of $920.0 million, Ocean Casino Resort United States, a United States based Leisure and Hospitality organisation with 2000 employees and revenues of $750.0 million, Koa Kea Resort, a United States based Leisure and Hospitality organisation with 150 employees and revenues of $18.0 million and many others.
Contact us if you need a completed and verified list of companies using UniFocus KnowCross, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UniFocus KnowCross customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Koa Kea Resort | Leisure and Hospitality | 150 | $18M | United States | UniFocus | UniFocus KnowCross | Workforce Management | 2023 | n/a |
In 2023, Koa Kea Resort implemented UniFocus KnowCross as its Workforce Management platform to standardize labor productivity and scheduling. The UniFocus KnowCross deployment emphasized productivity monitoring, schedule adherence, time and attendance controls, and labor forecasting modules configured to align staffing to operational demand. Configuration focused on hourly workforce use cases across guest services, housekeeping, and food and beverage to capture productivity metrics and support adherence workflows.
Rollout was championed by the Director of Operations who led adoption, restructured key leadership responsibilities, and enforced governance around productivity standards and schedule compliance. Operational coverage extended resort wide and included processes for expense control, tracking, and reconciling that were adapted to feed managerial decision making. Reported outcomes include improved expense control and tracking, reconciled labor costs, and improved team member morale, with the implementation contributing to ongoing efforts to maintain a Forbes Recommendation.
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Ocean Casino Resort United States | Leisure and Hospitality | 2000 | $750M | United States | UniFocus | UniFocus KnowCross | Workforce Management | 2017 | n/a |
In 2017, Ocean Casino Resort implemented UniFocus KnowCross as its Workforce Management application. The UniFocus KnowCross deployment focused on operational scheduling and shift orchestration across the casino and hotel areas, with explicit coverage of Guest Experience operating hours and high demand periods that require coordination with management and executive leadership.
The implementation centered on Workforce Management capabilities typical for hospitality environments, including shift scheduling, time and attendance capture, availability and shift bidding workflows, and staff communications for front‑of‑house and back‑of‑house teams. Configuration emphasized role-based scheduling rules and automation to enforce staff availability, minimum staffing thresholds during peak service windows, and adherence to documented employee requirements such as demonstrated computer skills, telephone etiquette, and Microsoft Office proficiency.
Operational rollout and governance were organized around department-level scheduling ownership in guest services and casino operations, with training and hire qualification processes calling out two or more years of customer service experience and familiarity with hotel management, player tracking, survey, and CRM systems including Unifocus as preferred background. The implementation narrative highlights practical operational constraints noted in staff requirements, including mobility across casino and hotel areas, sustained seated shifts when required, exposure to casino environmental factors, and light lifting expectations.
Change management emphasized procedural updates to shift assignment, escalation paths to supervisory and executive reviewers for coverage shortages, and documented user competency for UniFocus KnowCross to support frontline adoption. Ocean Casino Resort UniFocus KnowCross Workforce Management thus aligned scheduling and workforce workflows with hospitality operational demands while embedding hiring and training criteria into ongoing governance and rostering practices.
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Resorts World Sentosa | Leisure and Hospitality | 6000 | $920M | Singapore | UniFocus | UniFocus KnowCross | Workforce Management | 2019 | n/a |
In 2019 Resorts World Sentosa implemented UniFocus KnowCross as its Workforce Management platform to standardize frontline staff coordination across hospitality operations, facilities, and guest services. The deployment targeted operational teams including Operations, Facilities Management, and the Call Centre Helpdesk, aligning workforce processes with established hotel and resort service workflows.
UniFocus KnowCross was configured to support core Workforce Management capabilities, including shift scheduling, task orchestration, incident and task management, and operational checklists and compliance workflows common to hospitality operations. Configuration emphasized role-based task assignment and event-driven task escalation to ensure visible accountability across service and facilities teams.
The implementation was integrated with existing hospitality systems explicitly referenced by project leadership, including the Maximo Facilities Management environment and guest systems such as Opera PMS, Salesforce, Delphi, and Synxis related services. Integrations focused on bidirectional task and asset context handoffs, so task assignments in UniFocus KnowCross carried property and guest context from property management and CRM systems to operational responders.
Governance and rollout were led by a Senior Project Manager who acted as point of contact for vendors, business units, and C-suite stakeholders, and who prepared a Corporate Train the Trainer curriculum for Operations and knowledge transfer to the Call Centre Helpdesk. The project was executed by cross-functional teams with a continuous feedback loop for process improvement and change management, and completed within established timeframes and budget as part of a portfolio of high-visibility system initiatives.
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Buyer Intent: Companies Evaluating UniFocus KnowCross
- ASB Heilbronn, a Germany based Non Profit organization with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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