List of Upland Rant & Rave Customers
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Since 2010, our global team of researchers has been studying Upland Rant & Rave customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Upland Rant & Rave for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Upland Rant & Rave for Customer Engagement include: Sage, a United Kingdom based Professional Services organisation with 11574 employees and revenues of $2.96 billion, Daisy Group, a United Kingdom based Professional Services organisation with 2000 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using Upland Rant & Rave, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Upland Rant & Rave customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Daisy Group | Professional Services | 2000 | $500M | United Kingdom | Upland Software | Upland Rant & Rave | Customer Engagement | 2014 | n/a | In 2014 Daisy Group implemented Upland Rant & Rave as a customer feedback platform, deploying the application to strengthen its Customer Engagement capabilities. The implementation supported the company wide quality, complaints and customer experience agenda for the UK based telecommunications provider. Upland Rant & Rave was configured to capture structured and unstructured customer feedback, operate survey and feedback workflows, and provide reporting and dashboard capabilities for trend analysis and sentiment monitoring. The deployment emphasized closed loop feedback and case assignment workflows to route issues into the quality and complaints management process. Operational coverage included the quality, complaints and customer experience teams and contact centre workflows, with the system feeding ticketing and escalation processes used by front line and back office teams. Integration points were focused on customer service and case management workflows rather than external product integrations named in the record. Governance and rollout were led from the Quality and Complaints function, with oversight by the Quality & Complaints Manager between September 2011 and November 2014, and the solution was noted as award nominated. Upland Rant & Rave was used to support ongoing efforts to improve NPS and reduce churn through systematic feedback handling and process driven escalation. | |
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Sage | Professional Services | 11574 | $3.0B | United Kingdom | Upland Software | Upland Rant & Rave | Customer Engagement | 2018 | n/a | In 2018, Sage implemented Upland Rant & Rave to centralize customer feedback and capture real-time customer insight across its services business. The initial deployment began via a UK partnership and focused on consolidating a disparate and inconsistent approach that had relied on seven different solutions into a single Customer Engagement platform. The implementation used Upland Rant & Rave for Salesforce alongside the Frontline Engagement capability to instrument real-time feedback capture, close-the-loop workflows, and frontline case triage. Functional modules emphasized customer feedback collection, employee engagement workflows, automated escalation routing, and the orchestration of responses to resolve customer issues quickly. Integration with Salesforce is explicitly part of the deployment through Upland Rant & Rave for Salesforce, enabling feedback to be surfaced directly in CRM records and used by frontline teams. The rollout expanded from the UK to a global footprint, provisioning Upland Rant & Rave for approximately 8,000 users and bringing customer experience, frontline engagement, and support teams onto a centralized platform. Governance shifted toward centralized feedback management and standardized close-the-loop processes to prevent and resolve complaints faster. Sage reported measurable outcomes from the Upland Rant & Rave rollout, including Customer Satisfaction rising by 5 percent, Net Promoter Score increasing by more than 10 points, and a reduction in the cost of complaints by more than 30 percent. Upland Rant & Rave enabled Sage to connect customer voice to operational workflows and replicate the UK success around the world. |
Buyer Intent: Companies Evaluating Upland Rant & Rave
- Mobilize Financial Services, a France based Banking and Financial Services organization with 4000 Employees
- Nova Radio North East United Kingdom, a United Kingdom based Media company with 10 Employees
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