List of UserEcho Customers
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Since 2010, our global team of researchers has been studying UserEcho customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UserEcho for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UserEcho for Chatbots and Conversational AI include: Larimer County, a United States based Government organisation with 2050 employees and revenues of $441.0 million, Tochka, a Russia based Banking and Financial Services organisation with 900 employees and revenues of $225.0 million, Teamleader, a Belgium based Professional Services organisation with 200 employees and revenues of $25.0 million, Ticketpro South Africa, a South Africa based Leisure and Hospitality organisation with 200 employees and revenues of $25.0 million, Scanning Pens, a United Kingdom based Manufacturing organisation with 120 employees and revenues of $18.0 million and many others.
Contact us if you need a completed and verified list of companies using UserEcho, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UserEcho customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cloudficient | Professional Services | 30 | $4M | United States | UserEcho, LLC | UserEcho | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Cloudficient implemented UserEcho on its website to provide conversational engagement and customer self-service. UserEcho is deployed as an embedded web chat interface, classified in the Chatbots and Conversational AI category, and configured to surface FAQ content and capture initial lead signals from visitors. The implementation scaled to the company's profile with lightweight conversational workflows and knowledge-base-driven responses rather than enterprise orchestration.
Configuration work for UserEcho focused on content authoring, FAQ seeding, and workflow rules for automated intent recognition and escalation to human agents where needed, consistent with Chatbots and Conversational AI functional patterns. Operational governance was assigned to customer success and marketing for message templates and knowledge updates, with a staged rollout limited to the corporate website and procedural controls for monitoring and escalation. The deployment emphasized web channel coverage and administrative controls for ongoing conversational content management on Cloudficient's public site.
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Earthsoft | Distribution | 10 | $1M | United States | UserEcho, LLC | UserEcho | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Earthsoft deployed UserEcho on its public website to add an on-site conversational layer for customer interactions. The implementation uses UserEcho in the Chatbots and Conversational AI category, positioning the UserEcho widget as the primary web-facing conversational interface for the company, which operates as a 10-employee distribution firm in the United States.
The deployment was executed as an embedded web widget on the corporate site and configured through the UserEcho console, with conversational flows built to surface FAQ content, capture user feedback, and persist session transcripts. Configuration focused on lightweight dialog trees and knowledge base mapping consistent with Chatbots and Conversational AI functionality, with content and conversation templates maintained by internal staff rather than custom back-end extensions.
Operational ownership rests with the customer-facing team, who manage conversation content, moderation, and transcript review inside UserEcho. Rollout scope was limited to the public website, with no external system integrations documented in the available source, and ongoing administration handled through UserEcho’s management interface.
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Elite Sochi | Construction and Real Estate | 136 | $2M | Russia | UserEcho, LLC | UserEcho | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Elite Sochi deployed UserEcho on its website as a Chatbots and Conversational AI solution for on-site customer engagement. The UserEcho widget is embedded on elitesochi.com and functions as the primary conversational interface to capture client inquiries, site feedback and pre-sales questions from prospective buyers.
The implementation aligns with typical Chatbots and Conversational AI capabilities, combining an on-page conversational widget, feedback capture and knowledge base driven responses to automate first-touch interactions. Operational scope is focused on web customer touchpoints supporting sales and client inquiry workflows for the Construction and Real Estate business function, with configuration and content managed by Elite Sochi and the UserEcho platform.
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Hoster.KZ | Professional Services | 100 | $10M | Kazakhstan | UserEcho, LLC | UserEcho | Chatbots and Conversational AI | 2015 | n/a |
In 2015 Hoster.KZ implemented UserEcho, deploying UserEcho in the Chatbots and Conversational AI category on their website. The deployment surfaces a website-embedded conversational interface and feedback widget from vendor UserEcho, LLC, configured to handle customer inquiries, deliver FAQ content, and capture user feedback as a public-facing support layer.
Configuration uses the UserEcho administrative console to author knowledge base articles, manage canned responses, and orchestrate conversational flows, with incoming chats routed into Hoster.KZ support handling processes. Operational scope is limited to the public website and impacts customer support and product management functions, with governance centered on centralized content administration and iterative updates to conversational content within UserEcho.
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I7 | Communications | 10 | $1M | Russia | UserEcho, LLC | UserEcho | Chatbots and Conversational AI | 2012 | n/a |
In 2012 I7 deployed UserEcho, embedding the UserEcho application in the Chatbots and Conversational AI category on its public website. The implementation presents as an on-site conversational engagement layer, using a web widget that connects to UserEcho’s management interface to capture visitor messages and feedback for a small Communications firm.
Configuration emphasized web chat and feedback capture workflows typical of Chatbots and Conversational AI deployments, centralized to a single SaaS console to suit I7’s 10-person operational footprint. Operational ownership is concentrated in customer support and site operations, with governance implemented through simple triage and response processes, and no third-party system integrations are specified in public sources.
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Professional Services | 170 | $10M | Russia | UserEcho, LLC | UserEcho | Chatbots and Conversational AI | 2017 | n/a |
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Professional Services | 12 | $2M | United States | UserEcho, LLC | UserEcho | Chatbots and Conversational AI | 2016 | n/a |
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Government | 2050 | $441M | United States | UserEcho, LLC | UserEcho | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 10 | $1M | Russia | UserEcho, LLC | UserEcho | Chatbots and Conversational AI | 2018 | n/a |
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Professional Services | 10 | $1M | Russia | UserEcho, LLC | UserEcho | Chatbots and Conversational AI | 2011 | n/a |
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Buyer Intent: Companies Evaluating UserEcho
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