List of Userlane DAP Customers
Munich, 81671,
Germany
Since 2010, our global team of researchers has been studying Userlane DAP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Userlane DAP for Digital Adoption from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Userlane DAP for Digital Adoption include: Deutsche Bahn, a Germany based Transportation organisation with 324136 employees and revenues of $6.60 billion, Energy Intelligence Group, a United States based Media organisation with 90 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Userlane DAP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Userlane DAP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Deutsche Bahn | Transportation | 324136 | $6.6B | Germany | Userlane | Userlane DAP | Digital Adoption | 2023 | n/a |
In 2023, Deutsche Bahn implemented Userlane DAP as part of a long-term Digital Adoption initiative, formalizing a frame contract that extends to 2031 and building on three years of prior collaboration and participation in Deutsche Bahn’s 2019 accelerator program. The engagement centers on deploying Userlane DAP to simplify complex software processes and remove user friction across critical enterprise applications.
Userlane DAP was provisioned to deliver standard Digital Adoption capabilities including in-app guidance, step-by-step walkthroughs, contextual help, and adoption analytics. Configuration work focused on authoring contextual flows and embedding microlearning content into live application interfaces to support onboarding and day-to-day task completion.
The implementation explicitly supports rollout of HCM software, including Oracle and ServiceNow, and integration with SAP Ariba as the company’s internal marketplace, positioning the platform to instrument user behavior across those systems. Operational coverage was coordinated with DB Systel and other Group IT stakeholders to align guidance content with existing application workflows and enterprise access controls.
Governance and rollout were structured through ongoing coordination with Userlane account resources, referenced by name, and internal product ownership represented by DB Systel product stakeholders. Userlane DAP’s adoption analytics are being used to analyze user behavior and engagement data to identify improvement areas, enabling Deutsche Bahn to optimize software investments, increase productivity, and pursue better business outcomes as stated in the partnership announcement.
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Energy Intelligence Group | Media | 90 | $10M | United States | Userlane | Userlane DAP | Digital Adoption | 2022 | n/a |
In 2022, Energy Intelligence Group implemented Userlane DAP as a Digital Adoption solution on their public website at https://www.energyintel.com/. The implementation targeted the customer-facing web experience to embed guidance and reduce friction for readers and registered users navigating subscription and content workflows.
The deployment used Userlane DAP modules aligned with Digital Adoption best practices, including guided walkthroughs, contextual help layers, step-by-step task lists, in-app messaging, and embedded training content, all authored through the Userlane authoring interface. Built-in analytics within Userlane DAP were configured to capture walkthrough completion and engagement signals to inform content updates and prioritization.
Operational scope focused on site-level coverage, with marketing and product stakeholders governing content lifecycle and editorial QA, and customer success feeding typical user issues into the content roadmap. Rollout followed a phased approach across site sections, with ongoing monitoring via the Userlane DAP analytics to iterate on guidance and maintain governance of the in-product help corpus.
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