List of Vergic Chatbot Customers
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Sweden
Since 2010, our global team of researchers has been studying Vergic Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vergic Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vergic Chatbot for Chatbots and Conversational AI include: SJ, a Sweden based Transportation organisation with 4500 employees and revenues of $736.0 million, IDP Education, a Australia based Education organisation with 6806 employees and revenues of $682.0 million, Forsakringskassan, a Sweden based Healthcare organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Vergic Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vergic Chatbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Forsakringskassan | Healthcare | 20 | $2M | Sweden | Vergic | Vergic Chatbot | Chatbots and Conversational AI | 2021 | n/a | In 2021, Forsakringskassan implemented Vergic Chatbot alongside a Vergic Engage private cloud deployment to support public-sector citizen services in Sweden. The engagement was structured under a three-year contract focused on modernizing citizen-facing customer service workflows. The deployment delivered secure text and video chats, document sharing and scheduled personal web meetings to improve access for complex cases, and the Vergic Chatbot was introduced to extend conversational handling across web processes. As a Chatbots and Conversational AI implementation, Vergic Chatbot complements live engagement by providing automated conversational interfaces for routine inquiries and first-touch triage. Operational coverage targeted public-sector customer service teams and citizen intake channels in Sweden, with business functions impacted including case triage, assisted resolution and scheduled advisory sessions. Governance centered on a phased multi-year rollout under contract, and the agency planned additional deployments of Vergic Chatbot to expand web-based process automation and continuity of citizen interactions. | |
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IDP Education | Education | 6806 | $682M | Australia | Vergic | Vergic Chatbot | Chatbots and Conversational AI | 2021 | Verizon | In 2021, IDP Education implemented Vergic Chatbot across 13 countries in the Pacific and APAC region. The deployment used Vergic Chatbot in the Chatbots and Conversational AI category to improve accessibility and online student and customer service, with a primary focus on customer service and lead capture across multiple APAC local sites. The implementation combined AI driven intent detection and rule based qualification flows to qualify and assist website visitors, deploying conversational qualification logic and scripted response trees to capture leads and surface service requests. Vergic Chatbot was embedded on local IDP websites to present localized conversational journeys, and configurations emphasized both automated self service and qualification prior to escalation. The project was executed with partner support from Verizon and integration with NICE CXone for contact center orchestration and agent handoff, enabling a hybrid bot to human workflow. Operational coverage targeted customer service and online student engagement across the 13-country footprint, with conversational content and qualification logic localized by market. Governance centered on partner led rollout and localized conversation management, with operational ownership aligned to customer service and lead capture functions at regional sites. The stated outcomes included improved accessibility and enhanced online student and customer service and an expanded ability to capture leads through automated qualification using Vergic Chatbot in the Chatbots and Conversational AI category. | |
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SJ | Transportation | 4500 | $736M | Sweden | Vergic | Vergic Chatbot | Chatbots and Conversational AI | 2020 | Webhelp | In 2020, SJ implemented Vergic Chatbot to handle webchat and Facebook Messenger enquiries. The government-owned train operator SJ in Sweden deployed Vergic Chatbot, categorized as Chatbots and Conversational AI, to provide passengers with channel choice and to consolidate conversational traffic across its online channels. The deployment targeted customer service and travel functions and centralized inbound chat interactions into a unified handling point. The solution was implemented by Vergic partner Webhelp and consolidated Messenger and webchat dialogs into the Vergic Desktop, a single agent desktop that aggregates conversations for front-line agents. Architecturally the implementation centralized chat routing, agent presence, and dialog aggregation within the Vergic Desktop to reduce context switching and streamline agent workflows. Operational coverage focused on customer service teams managing travel enquiries, with governance oriented around a unified agent workflow and channel routing to improve handling consistency and agent efficiency. |
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