Paris, 75017,
France
Webhelp
Webhelp, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Webhelp collaboration with software players such as Vergic empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Webhelp | Vergic | Vergic Chatbot | Chatbots and Conversational AI | AI-Powered Application |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
SJ | Transportation | 4500 | $736M | Sweden | Vergic | Vergic Chatbot | Chatbots and Conversational AI | 2020 |
In 2020, SJ implemented Vergic Chatbot to handle webchat and Facebook Messenger enquiries. The government-owned train operator SJ in Sweden deployed Vergic Chatbot, categorized as Chatbots and Conversational AI, to provide passengers with channel choice and to consolidate conversational traffic across its online channels. The deployment targeted customer service and travel functions and centralized inbound chat interactions into a unified handling point.
The solution was implemented by Vergic partner Webhelp and consolidated Messenger and webchat dialogs into the Vergic Desktop, a single agent desktop that aggregates conversations for front-line agents. Architecturally the implementation centralized chat routing, agent presence, and dialog aggregation within the Vergic Desktop to reduce context switching and streamline agent workflows. Operational coverage focused on customer service teams managing travel enquiries, with governance oriented around a unified agent workflow and channel routing to improve handling consistency and agent efficiency.
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Buyer Intent: Companies Evaluating Webhelp Services
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