IDP Education
Melbourne Quarter 2 Level 10 697 Collins Street,
Melbourne, 3008, VIC,
Australia
Melbourne, 3008, VIC,
Australia
61 3 9612-4400
Education
IDP Education Technographics
IDP Education Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by IDP Education and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6806 IDP Education employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that IDP Education has purchased the following applications: SAP Concur Invoice for AP Automation in 2020, SAP SuccessFactors Employee Central for Core HR in 2017, Vergic Chatbot for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems IDP Education is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing IDP Education revenues, which have grown to $682.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for IDP Education intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IDP Education Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Invoice | AP Automation | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, IDP Education implemented SAP Concur Invoice as an AP Automation solution at its Perth WA location. The SAP Concur Invoice deployment captured and processed supplier invoices and supported centralized accounts payable workflows between January 2020 and January 2021.
The implementation centered on invoice capture and processing workflows commonly associated with AP Automation, with operational staff processing invoices through SAP Concur Invoice and routing items for approval and coding. Processing of Invoices through Concur is documented as a core activity, alongside related administrative tasks such as petty cash reconciliation and purchase ordering.
SAP Cloud for Customer appears in operational notes as the system used to assign and clear emails between reception and counsellors, creating an adjacent customer system touchpoint for student-facing financial interactions. Operational coverage included reception, counselling coordination, and finance or student services personnel in the Perth office, and activities such as auditing student essential services financial reports on a monthly cadence were part of the finance governance rhythm.
Governance and workflow practices were organized around centralized invoice processing at virtual reception and finance administrative staff, with routine tasks including non IDP Visa transaction record management, buying gift cards for students, and ordering stationery supporting the AP and student services interface. The narrative links IDP Education, SAP Concur Invoice, AP Automation, and accounts payable and student services financial administration.
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ERP Financial | ERP Financial Management |
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2011 | 2011 |
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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Expense Management | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, IDP Education implemented SAP SuccessFactors Employee Central as its Core HR platform. The deployment established Employee Central as the central system for core HR data and workforce structure across the enterprise, aligning HR master data to a single application namespace.
The implementation focused on configuration of employee data models, job classification taxonomy, and organisation structure capabilities within SAP SuccessFactors Employee Central, including development of a global policy for job classifications. Project activities included research and needs analysis to identify knowledge and skill gaps and to standardise configuration patterns for country, regional, and global organisation constructs across 30 operating countries.
Operational coverage emphasized People Experience and Learning Experience functions, with instructional design resources reporting to the People Experience System Lead and Learning Experience Lead to drive adoption and consistent processes. Governance work produced global-wide procedures and standardized rollout artifacts to ensure cohesive ways of building country, regional, and global organisation structures and to support system-driven HR workflows.
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Employee Experience | HCM |
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2019 | 2019 |
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Employee Experience | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Scheduling | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vergic | Legacy | Vergic Chatbot | Chatbots and Conversational AI | AI-Powered Application | Verizon | 2021 | 2021 |
In 2021, IDP Education implemented Vergic Chatbot across 13 countries in the Pacific and APAC region. The deployment used Vergic Chatbot in the Chatbots and Conversational AI category to improve accessibility and online student and customer service, with a primary focus on customer service and lead capture across multiple APAC local sites.
The implementation combined AI driven intent detection and rule based qualification flows to qualify and assist website visitors, deploying conversational qualification logic and scripted response trees to capture leads and surface service requests. Vergic Chatbot was embedded on local IDP websites to present localized conversational journeys, and configurations emphasized both automated self service and qualification prior to escalation.
The project was executed with partner support from Verizon and integration with NICE CXone for contact center orchestration and agent handoff, enabling a hybrid bot to human workflow. Operational coverage targeted customer service and online student engagement across the 13-country footprint, with conversational content and qualification logic localized by market.
Governance centered on partner led rollout and localized conversation management, with operational ownership aligned to customer service and lead capture functions at regional sites. The stated outcomes included improved accessibility and enhanced online student and customer service and an expanded ability to capture leads through automated qualification using Vergic Chatbot in the Chatbots and Conversational AI category.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Community Management | CRM |
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2019 | 2019 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Sales Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2011 | 2011 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2014 | 2014 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at IDP Education
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by IDP Education Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD IDP Education Technographics
IDP Education is a Education organization based in Australia,
with around 6806 employees and annual revenues of $682.0 million.
IDP Education operates a diverse technology stack with applications such as
SAP Concur Invoice, SAP SuccessFactors Employee Central and Vergic Chatbot,
covering areas like AP Automation, Core HR and Chatbots and Conversational AI.
IDP Education has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Vergic.
IDP Education recently adopted applications including
Criteo Commerce Media Platform in 2023, Adform in 2023 and DocuSign eSignature in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of IDP Education’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates IDP Education’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete IDP Education technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.