List of Verint Enterprise Feedback Management Customers
Verint Systems
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
3800
$909M
Since 2010, our global team of researchers has been studying Verint Enterprise Feedback Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Enterprise Feedback Management for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Enterprise Feedback Management for Customer Experience include: Thermo Fisher Scientific, a United States based Life Sciences organisation with 125000 employees and revenues of $42.88 billion, M&G, a United Kingdom based Banking and Financial Services organisation with 5837 employees and revenues of $8.46 billion, VyStar Credit Union, a United States based Banking and Financial Services organisation with 2300 employees and revenues of $474.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Enterprise Feedback Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Enterprise Feedback Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
M&G | Banking and Financial Services | 5837 | $8.5B | United Kingdom | Verint Systems | Verint Enterprise Feedback Management | Customer Experience | 2015 | n/a |
In 2015 M&G implemented Verint Enterprise Feedback Management to centralize customer feedback measurement within its Customer Experience function. The deployment supported M&G Prudential customer insight activities and was used to capture NPS, customer satisfaction and customer effort measurements across touchpoints.
The Verint Enterprise Feedback Management implementation encompassed automated sampling, survey distribution, dashboarding and website feedback capture as core functional modules. M&G operated these capabilities alongside other feedback platforms, managing automated sampling and survey systems and consolidating dashboard outputs for insight generation.
Integrations and operational coverage included survey and website feedback capture feeding into QlikView dashboards and sampling automation workflows, with outputs consumed by customer insight and CX teams and shared with external agencies. Reporting and dashboarding were centralized to provide stakeholder-facing insight across customer operations and product teams.
Governance emphasized close collaboration with stakeholders, procedural refinement and data quality controls, including analyzed and streamlined sampling, data analysis, dashboard and reporting processes. Work on Verint Enterprise Feedback Management contributed improved accuracy of feedback data and procedures and provided documented inputs for transferring feedback assets to new systems.
|
 |
Thermo Fisher Scientific | Life Sciences | 125000 | $42.9B | United States | Verint Systems | Verint Enterprise Feedback Management | Customer Experience | 2015 | n/a |
In 2015, Thermo Fisher Scientific deployed Verint Enterprise Feedback Management for Customer Experience to consolidate customer survey practices across the company. The initiative responded to widely divergent survey tooling across 15 global product divisions and hundreds of subscription accounts, which had produced inconsistent branding, duplicated outreach, and fragmented opt-out handling that increased customer frustration.
Thermo Fisher configured Verint Enterprise Feedback Management to leverage complex branching and A/B survey capabilities, responsive survey design for multi-device capture, and cross-channel analysis and reporting to centralize feedback capture. The application was used to standardize survey templates, enforce corporate branding, and provide granular reporting and analytics to product teams.
Rollout was driven by interviews with internal users to capture requirements and an evaluation process that led to selection of Verint, then centralized administration across product divisions under corporate commercial operations. Operational coverage included survey creation, administration, opt-out management, and cross-divisional access to reporting, with ongoing vendor support available 24x7 to the Thermo Fisher operations team.
Declared outcomes included cutting survey administration time in half, improved customer survey data collection and analysis that supported product development efforts, reduced survey fatigue through unified opt-outs across divisions, and increased response rates due to responsive design and consolidated outreach. These outcomes reflect explicit benefits reported by Thermo Fisher following deployment of Verint Enterprise Feedback Management in its Customer Experience program.
|
 |
VyStar Credit Union | Banking and Financial Services | 2300 | $474M | United States | Verint Systems | Verint Enterprise Feedback Management | Customer Experience | 2019 | n/a |
In 2019, VyStar Credit Union implemented Verint Enterprise Feedback Management to strengthen Customer Experience across its contact center and member feedback programs. VyStar Credit Union implemented Verint Enterprise Feedback Management alongside additional Verint components as part of a consolidated customer engagement portfolio to centralize voice of the customer data and link feedback to operational workflows.
The deployment encompassed Verint Enterprise Feedback Management, Speech Analytics, Automated Quality Management, Desktop and Process Analytics, and Verint Identity Authentication and Fraud Detection. Configuration emphasized speech analytics driven feedback capture, automated quality scoring, desktop analytics for agent workflow monitoring, and embedded voice biometrics to enable seamless authentication when calls reach live agents.
Integrations were executed with contact center telephony and voice self service channels to support real time threat analysis prior to agent handling. The environment analyzed telephony and voice self service behavioral signals with adaptive fraud analytics at call ingress, and escalated suspicious sessions to voice biometric verification during live interactions, operating across contact center operations that serve more than 655,000 members and complementing existing Verint branch security investments.
Governance and process changes prioritized automation of fraud detection and authentication, shifting work from manual validation to analytics driven indicators for the fraud department and contact center agents. Verint Enterprise Feedback Management joined the fraud and quality toolset to support workforce engagement and voice of the customer programs, while the Identity Authentication and Fraud Detection capabilities were positioned to reduce time spent authenticating members, lower operational costs to detect fraudulent behavior, and improve overall member experience.
|
Showing 1 to 3 of 3 entries
Buyer Intent: Companies Evaluating Verint Enterprise Feedback Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Verint Enterprise Feedback Management. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Verint Enterprise Feedback Management Coverage
Verint Enterprise Feedback Management is a Customer Experience solution from Verint Systems.
Companies worldwide use Verint Enterprise Feedback Management, from small firms to large enterprises across 21+ industries.
Organizations such as Thermo Fisher Scientific, M&G and VyStar Credit Union are recorded users of
Verint Enterprise Feedback Management for Customer Experience.
Companies using Verint Enterprise Feedback Management are most concentrated in Life Sciences and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Verint Enterprise Feedback Management are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Verint Enterprise Feedback Management across Americas, EMEA, and APAC.
Companies using Verint Enterprise Feedback Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Verint Enterprise Feedback Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Verint Enterprise Feedback Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.