List of Verint Fraud Detection Customers
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United States
Since 2010, our global team of researchers has been studying Verint Fraud Detection customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Fraud Detection for AML, Fraud and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Fraud Detection for AML, Fraud and Compliance include: Nationwide Building Society, a United Kingdom based Banking and Financial Services organisation with 22042 employees and revenues of $6.74 billion, VyStar Credit Union, a United States based Banking and Financial Services organisation with 2300 employees and revenues of $474.0 million, Berkshire Bank, a United States based Banking and Financial Services organisation with 1238 employees and revenues of $433.0 million, Zions Bank, a United States based Banking and Financial Services organisation with 1200 employees and revenues of $350.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Fraud Detection, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Fraud Detection customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Berkshire Bank | Banking and Financial Services | 1238 | $433M | United States | Verint Systems | Verint Fraud Detection | AML, Fraud and Compliance | 2018 | n/a |
In 2018, Berkshire Bank implemented Verint Fraud Detection in its US operations as part of its AML, Fraud and Compliance controls. The bank leverages Verint security, surveillance and fraud investigation offerings to proactively analyze fraud, expedite investigations and resolve security threats, according to Verint's 2018 press release.
The deployment emphasized analytics-driven detection and surveillance, combining behavioral analytics, transaction monitoring, and alert generation with investigation workflows and case management to accelerate resolution. Specific product modules and exact implementation milestones were not disclosed in the source, therefore module-level descriptions are inferred from common AML, Fraud and Compliance capabilities associated with Verint's security and surveillance portfolio.
Operational responsibility centered on fraud investigation and security operations teams across Berkshire Bank's US footprint, with workflows oriented toward rapid triage, evidence capture, and investigative handoff to compliance and operations. Verint's 2018 press release cites Berkshire Bank praising strengthened fraud reduction and improved investigations as outcomes of the Verint Fraud Detection deployment.
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Nationwide Building Society | Banking and Financial Services | 22042 | $6.7B | United Kingdom | Verint Systems | Verint Fraud Detection | AML, Fraud and Compliance | 2016 | n/a |
In 2016, Nationwide Building Society implemented Verint Fraud Detection as part of its AML, Fraud and Compliance tooling to strengthen authentication and fraud controls in the contact centre and digital channels. The deployment emphasized Verint Voice Biometrics for Fraud to provide real time authentication capabilities within customer voice interactions.
The implementation integrated Verint Fraud Detection with the contact centre IVR architecture where Nuance Natural Language was deployed on a Cisco UCCE ICM CVP platform, and a custom IVR customer profile webservice was created to retrieve backend CRM and product information to enhance routing and authentication decisioning. Verint Voice Biometrics for Fraud was explicitly used to validate vendor suitability for live authentication workflows.
Operational coverage extended into the broader digital estate, with integrations cited to eGain Contact Engagement Hub for authenticated Web Chat, Email, Knowledge Base, Intelligent Assistant, Guided Help and secure messaging across Nationwide.co.uk, Internet Bank and the Mobile App. The program was executed in a distributed development, multi vendor environment and included architectural debt remediation and redesign of legacy orchestration web services to support event orchestration and real time decisioning for AML, Fraud and Compliance use cases.
Governance and rollout activities included architectural assurance in a multi vendor delivery model and roadmap planning covering 2015 to 2018, supported by UML modeling using IBM Rational Software Architect. Verint Fraud Detection was positioned as a core AML, Fraud and Compliance control instrument within Nationwide Building Society's contact centre and authenticated digital channels.
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VyStar Credit Union | Banking and Financial Services | 2300 | $474M | United States | Verint Systems | Verint Fraud Detection | AML, Fraud and Compliance | 2017 | n/a |
In 2017, VyStar Credit Union implemented Verint Fraud Detection to centralize capture and evidentiary workflows for ATM and teller video. The deployment addressed the AML, Fraud and Compliance category and began in January 2017 across US branches, establishing a centralized video ingestion and management layer for transaction-linked evidence.
The implementation used Verint video management Vid‑Center together with Verint Evidence Center to capture video streams, index footage, and link video clips to specific transaction records for fraud investigations. Configuration emphasized automated evidence tagging, time-based indexing, and case assembly capabilities to enable investigators to retrieve time-stamped video tied to transaction identifiers and build investigative bundles.
Operational scope covered ATM and teller channels and extended access to fraud investigators and security operations across the branch network. According to the customer, the Verint Fraud Detection deployment delivered roughly a 80 to 85% improvement in fraud-investigation efficiency, reflecting faster evidence retrieval and streamlined case handling.
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Banking and Financial Services | 1200 | $350M | United States | Verint Systems | Verint Fraud Detection | AML, Fraud and Compliance | 2007 | n/a |
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Buyer Intent: Companies Evaluating Verint Fraud Detection
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