List of Verint Identity Authentication and Fraud Detection Customers
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Since 2010, our global team of researchers has been studying Verint Identity Authentication and Fraud Detection customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Identity Authentication and Fraud Detection for Identity and Access Management (IAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Identity Authentication and Fraud Detection for Identity and Access Management (IAM) include: DenizBank, a Turkey based Banking and Financial Services organisation with 14136 employees and revenues of $1.13 billion, VyStar Credit Union, a United States based Banking and Financial Services organisation with 2300 employees and revenues of $474.0 million, Rizal Commercial Banking Corporation, a Philippines based Banking and Financial Services organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Identity Authentication and Fraud Detection, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DenizBank | Banking and Financial Services | 14136 | $1.1B | Turkey | Verint Systems | Verint Identity Authentication and Fraud Detection | Identity and Access Management (IAM) | 2020 | n/a |
In 2020, DenizBank implemented Verint Identity Authentication and Fraud Detection within its contact center to protect customer accounts and detect fraudulent calls while maintaining frictionless service across retail and investment contact channels in Turkey. The deployment represents an Identity and Access Management (IAM) initiative focused on voice-based authentication and fraud prevention at the customer contact point.
The bank deployed Verint Passive Voice Biometrics as a core module of Verint Identity Authentication and Fraud Detection, instrumenting passive caller authentication within live agent interactions. The voice-biometric module was configured to operate alongside agent workflows, providing non-intrusive authentication and fraud signals to contact-center staff and supporting enrollment and verification use cases documented in the vendor case study.
The implementation sits inside DenizBank’s broader contact center, CRM and fraud-prevention program that accelerated during the COVID-19 shift to remote work, indicating integration with contact-center and fraud operations rather than a standalone pilot. Operational coverage explicitly includes retail and investment contact channels in Turkey, affecting contact-center operations, customer authentication processes and enterprise fraud-prevention governance, and the case study notes improved fraud detection rates and contact-center efficiency as observed outcomes.
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Rizal Commercial Banking Corporation | Banking and Financial Services | 300 | $50M | Philippines | Verint Systems | Verint Identity Authentication and Fraud Detection | Identity and Access Management (IAM) | 2019 | Inspiro Philippines |
In 2019, Rizal Commercial Banking Corporation deployed Verint Identity Authentication and Fraud Detection in its card services contact center, implementing Identity and Access Management (IAM) capabilities to streamline authentication for credit card customers in the Philippines. The deployment centered on Verint voice biometrics to speed caller authentication and reduce reliance on security questions during credit-card customer interactions.
The Verint Identity Authentication and Fraud Detection implementation configured voice biometric enrollment and verification workflows within contact center voice channels, embedding authentication at the start of interactions to reduce average handle time and strengthen fraud detection. Functional capabilities implemented included voice biometric verification and identity authentication orchestration, aligned with standard IAM workflows for enrollment, challenge selection, and session linking. The solution was positioned to support card services and fraud prevention teams by operationalizing biometric checks as part of routine contact center authentication.
Inspiro Philippines and Inspiro Relia were named as partners on the project and supported the late 2019 rollout announcement. Operational scope was focused on the card services contact center in the Philippines, impacting contact center operations, card servicing, and fraud investigation processes. Governance and process changes emphasized moving authentication policy away from security questions toward voice biometric verification and integrating biometric checks into existing contact center callflows.
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VyStar Credit Union | Banking and Financial Services | 2300 | $474M | United States | Verint Systems | Verint Identity Authentication and Fraud Detection | Identity and Access Management (IAM) | 2019 | n/a |
In 2019 VyStar Credit Union implemented Verint Identity Authentication and Fraud Detection. The deployment focused on contact center security and is classified as Identity and Access Management (IAM), targeting protection for more than 655,000 members while complementing Verint Branch Security and Investigation capabilities that had been used in branches since 2015.
The Verint Identity Authentication and Fraud Detection implementation established a layered architecture, beginning with adaptive fraud analytics that performs real time threat analysis prior to calls reaching agents. This analytic layer examines telephony and voice self service behavioral data for anomalous patterns, and once calls route to agents the solution applies embedded voice biometrics to authenticate members seamlessly or to flag suspected fraudsters.
The solution was integrated with VyStar’s contact center workflows and positioned to support the fraud department by surfacing proactive fraud indicators in real time, reducing the amount of time spent on manual authentication. As part of Verint’s Customer Engagement portfolio, the deployment sits alongside Enterprise Feedback Management, Desktop and Process Analytics, Speech Analytics and Automated Quality Management, forming an orchestration layer across member touch points in the contact center and branch channels.
Governance and operational change emphasized automation of fraud detection and authentication workflows to relieve agent burden and accelerate fraud identification. Public statements from VyStar indicate the deployment was intended to reduce fraud losses, lower operational costs, protect member identity and improve the overall member experience as explicit objectives of the implementation.
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