List of Verint Quality Bots Customers
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Since 2010, our global team of researchers has been studying Verint Quality Bots customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Quality Bots for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Quality Bots for Generative AI Platforms include: British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, Volaris, a Mexico based Transportation organisation with 6901 employees and revenues of $3.14 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Quality Bots, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Quality Bots customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | Verint Systems | Verint Quality Bots | Generative AI Platforms | 2025 | n/a |
In 2025, BT Group (British Telecom) deployed Verint Quality Bots, a Generative AI Platforms application, within its inbound customer sales contact centers. The initial implementation covered 450 agents and is being scaled to 4,500 agents, extending usage across EE, BT and Plusnet sales operations in the U.K.
The deployment implemented three named bot capabilities, Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot, as core components of Verint Quality Bots. These modules provide real-time agent assistance and in-the-moment coaching, automate wrap-up tasks and generate CX and EX scoring to support upsell and cross-sell workflows, agent onboarding and reductions in customer churn, with reported increases in revenue for sales contact center activity.
Technically, the bots are delivered on the Verint Open Platform and operate as AI-powered copilot bots that surface coaching and scoring insights during live interactions. The implementation emphasizes continuous in-call guidance and post-call scoring, aligning Generative AI Platforms capabilities with contact center conversational workflows and quality orchestration.
Governance and rollout were driven by measured results from the initial pilot, with BT Group expanding bot coverage by ten times based on value realized. The scale-up plan prioritizes broader agent adoption and standardized in-the-moment coaching across sales contact centers, preserving the original deployment design centered on Verint Quality Bots and the Verint Open Platform.
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Volaris | Transportation | 6901 | $3.1B | Mexico | Verint Systems | Verint Quality Bots | Generative AI Platforms | 2025 | n/a |
In 2025 Volaris implemented Verint Quality Bots as a Generative AI Platforms deployment to automate customer care across its contact centers and digital channels. The implementation targeted Volaris’s customer service unit and scaled to cover approximately five million customer interactions annually, moving service to primarily digital channels and increasing agent capacity without expanding headcount.
Verint Quality Bots were configured to handle automated responses and task completion workflows, including complex use cases such as check in, itinerary construction, promotion discovery and ancillary product purchases. The solution supported conversational continuity by allowing digital interactions to be paused and resumed, and it enabled agents to manage four to five simultaneous conversations when interactions required human intervention.
The deployment was provisioned on the Verint Open Platform and integrated with messaging platforms and social media channels to centralize digital engagement. Eighty five percent of Volaris digital interactions were routed to and resolved by Verint bots immediately, while the remaining interactions were escalated to agents equipped to handle multithreaded conversational workloads.
Operational governance shifted toward digital-first routing and agent role redefinition, with agents focused on complex escalations and revenue-generating conversational sales support. Outcomes reported include a 70 percent reduction in cost per interaction, the ability to handle three times the call volume with the same number of agents, and a 30 percent increase in customer satisfaction for Volaris’s automated customer care.
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