List of Vertex Call Center Service Customers
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United States
Since 2010, our global team of researchers has been studying Vertex Call Center Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vertex Call Center Service for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vertex Call Center Service for Professional Services include: FreshDirect, a United States based Retail organisation with 3500 employees and revenues of $750.0 million, Yodel, a United Kingdom based Transportation organisation with 3215 employees and revenues of $714.0 million and many others.
Contact us if you need a completed and verified list of companies using Vertex Call Center Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vertex Call Center Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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FreshDirect | Retail | 3500 | $750M | United States | Vertex Global Solutions | Vertex Call Center Service | Professional Services | 2018 | n/a |
In 2018, FreshDirect engaged Vertex Call Center Service for on-site recruiting and staffing events at its Bronx facilities. The engagement used the Vertex Call Center Service application within the Professional Services category and generated documented recruiting activity tied to HR and hiring operations at FreshDirect.
Vertex Call Center Service was deployed to support staffing, recruiting, and onboarding services, with court filings describing Vertex conducting hiring and applicant screening on FreshDirect premises. The implementation included large-scale applicant intake and screening workflows, consistent with candidate sourcing, pre-employment screening, and onboarding coordination capabilities typical of Professional Services engagements.
Operational coverage for the Vertex Call Center Service was focused on FreshDirect facilities in the Bronx, United States, and impacted HR, recruiting, and staffing functions rather than broader enterprise systems. No external system integrations are specified in the available record, the work is characterized as on-site vendor-run recruiting events and screening activities.
The engagement produced documented recruitment activity and large-scale applicant screening that later became the subject of litigation concerning pre-employment screening practices, as noted in court filings. Governance detail in the record highlights vendor-conducted hiring and screening processes and the operational responsibility Vertex assumed for candidate processing at FreshDirect sites.
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Yodel | Transportation | 3215 | $714M | United Kingdom | Vertex Global Solutions | Vertex Call Center Service | Professional Services | 2011 | n/a |
In 2011, Yodel implemented Vertex Call Center Service as a Professional Services engagement in its United Kingdom transportation customer-service operations. Apps Run The World records Yodel (UK) as a 2011 customer of Vertex Call Center Service, indicating adoption within logistics customer-service and contact center handling.
The Vertex Call Center Service deployment is reported as a call-center and customer service outsourcing model, and the product name implies agent-facing telephony and contact routing capabilities. Functional capabilities aligned with this Professional Services implementation likely included inbound and outbound voice handling, interactive voice response and automatic call distribution, agent desktop workflows for customer-service representatives, and reporting and workforce management workflows. Configuration emphasis would be expected on call routing rules, service level thresholds and agent skill group definitions to support parcel and delivery inquiry volumes.
Operational coverage focused on Yodel's transportation and logistics customer service function across the United Kingdom, supporting contact center agents and customer-facing workflows. No vendor case study was publicly available to confirm detailed technical architecture, named integrations, or measurable outcomes, so specific integration points and governance changes remain unreported in public sources.
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