List of viavoo Customers
Paris, 92100,
France
Since 2010, our global team of researchers has been studying viavoo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased viavoo for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using viavoo for Customer Analytics include: Voyages SNCF, a France based Transportation organisation with 82000 employees and revenues of $21.92 billion, Cdiscount, a France based Retail organisation with 2000 employees and revenues of $4.00 billion, Veepee, a France based Retail organisation with 6000 employees and revenues of $3.83 billion and many others.
Contact us if you need a completed and verified list of companies using viavoo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The viavoo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cdiscount | Retail | 2000 | $4.0B | France | viavoo | viavoo | Customer Analytics | 2011 | n/a |
In 2011 Cdiscount implemented viavoo to add Customer Analytics capabilities for its ecommerce customer service and CRM operations in France. The deployment centralized viavoo feedback management and text analytics modules to process large volumes of customer contacts and online feedback, enabling automated ingestion, classification and semantic analysis of customer messages. viavoo's text analytics component extracted themes and sentiment from unstructured feedback, and the feedback engine supported automated distribution workflows to route issues to appropriate service teams.
The implementation focused on operationalizing incident detection through trend detection and alerting, accelerating identification and resolution of service issues. Operational scope covered Cdiscount's ecommerce customer service and CRM functions across France, with governance aligned to feedback distribution workflows and alerting thresholds to escalate incidents. Outcomes reported included automated distribution of feedback, trend detection and alerting to accelerate incident detection and resolution.
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Veepee | Retail | 6000 | $3.8B | France | viavoo | viavoo | Customer Analytics | 2011 | n/a |
In 2011, Veepee deployed viavoo as a SaaS Customer Analytics text-analytics platform to centralize and analyze multi-channel customer feedback for its member relations and CRM operations in France. viavoo was provisioned to ingest emails, chats and social media streams to surface trends and detect incidents across member support channels.
The implementation used viavoo ANALYTICS and Smarter Feedbacks capabilities to perform continuous verbatim analysis, text mining and automated dashboarding, with built-in alerting to notify support teams of emergent issues. The architecture emphasized a centralized feedback repository and real-time analytics dashboards that supported trend visualization and incident prioritization.
Operational coverage focused on member relations and CRM within France, with dashboards and alerts routed into support and monitoring workflows to improve oversight. Reported outcomes included continuous verbatim analysis, dashboards and alerting that improved member support monitoring.
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Voyages SNCF | Transportation | 82000 | $21.9B | France | viavoo | viavoo | Customer Analytics | 2011 | n/a |
In 2011, Voyages SNCF engaged viavoo to process and make usable multi channel customer feedback. The engagement used viavoo as a Customer Analytics application to support CRM and customer experience analytics operations in France. The implementation focused on ingesting feedback collected via partners such as MyFeelBack and standardizing inputs for analysis.
Implementation delivered text analytics, categorization and reporting modules within viavoo, with inferred capabilities for sentiment extraction and topic classification consistent with Customer Analytics workflows. The deployment normalized disparate feedback streams into structured records and applied automated tagging to enable report generation and dashboarding for service teams. Configuration emphasized batch and near real time processing to align with campaign monitoring cadence.
Integrations explicitly included partner feedback collectors such as MyFeelBack and outputs were staged for CRM and customer experience analytics use, supporting service improvement and campaign monitoring. Operational scope covered CRM, customer experience and marketing functions in France, with governance centered on standardized categorization taxonomies and reporting templates to ensure consistent insight consumption across teams. The engagement produced structured reporting to inform service improvements and campaign monitoring as stated.
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