List of Vodafone TOBi Customers
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Since 2010, our global team of researchers has been studying Vodafone TOBi customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vodafone TOBi for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vodafone TOBi for Chatbots and Conversational AI include: Vodafone Group, a United Kingdom based Communications organisation with 88780 employees and revenues of $43.89 billion, Vodafone Italy, a Italy based Communications organisation with 5765 employees and revenues of $5.01 billion, Vodafone, a United Kingdom based Communications organisation with 12000 employees and revenues of $3.00 billion, Vodafone Portugal – Comunicações Pessoais, S.A., a Portugal based Manufacturing organisation with 2500 employees and revenues of $613.0 million and many others.
Contact us if you need a completed and verified list of companies using Vodafone TOBi, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vodafone TOBi customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Vodafone | Communications | 12000 | $3.0B | United Kingdom | Vodafone | Vodafone TOBi | Chatbots and Conversational AI | 2017 | n/a | In 2017, Vodafone deployed Vodafone TOBi, an AI-powered virtual customer-service assistant, in a pilot and launch to handle web-chat enquiries across the United Kingdom. The deployment focused on web-chat channels supporting CRM and customer service functions, routing device troubleshooting, usage questions, and order-tracking queries to automated conversational flows, and Vodafone TOBi is explicitly positioned within the Chatbots and Conversational AI category for customer service operations. The implementation used IBM Watson and LivePerson during pilot and launch phases to combine natural language understanding with live-chat handoff capabilities. Functional capabilities implemented included automated intent recognition, scripted troubleshooting workflows, self-service order tracking interactions, and escalation to human agents through web-chat handoff. Rollout followed a piloted introduction in 2017 and expanded coverage to UK customer service teams handling inbound web-chat enquiries, and the service was introduced to improve response times and automate routine customer contacts. | |
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Vodafone Group | Communications | 88780 | $43.9B | United Kingdom | Vodafone | Vodafone TOBi | Chatbots and Conversational AI | 2017 | n/a | In 2017, Vodafone Group deployed Vodafone TOBi as a web-facing conversational assistant, implementing Vodafone TOBi as part of its Chatbots and Conversational AI capability to handle routine customer queries on the public website. Vodafone TOBi is positioned to deliver automated customer service and self-service interactions, using conversational workflows to capture intent and route interactions through defined dialogue paths for common support topics. The deployment emphasizes core Chatbots and Conversational AI modules such as natural language understanding, intent classification, dialogue management, templated conversational flows, and automated escalation to human agents when required. Operational coverage is focused on the website channel and the customer care function, with governance aligned to digital customer engagement and contact center operations, and instrumentation to monitor conversational performance and handoff events. | |
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Vodafone Italy | Communications | 5765 | $5.0B | Italy | Vodafone | Vodafone TOBi | Chatbots and Conversational AI | 2018 | n/a | In 2018 Vodafone Italy launched Vodafone TOBi chat in April 2018 to automate customer-service interactions across Italy. Vodafone TOBi is a Chatbots and Conversational AI application applied to CRM and customer service workflows, and Vodafone Italy later extended capabilities with TOBi voice to establish a primary contact channel. The deployment positioned Vodafone TOBi as a conversational front door for inbound customer contacts and routine inquiry handling. The implementation focused on conversational modules for automated chat handling, intent recognition, scripted resolution workflows, and defined escalation paths to human agents for complex cases. TOBi voice extended those conversational capabilities into speech for voice contact routing and to capture spoken intents, aligning chat and voice channels under a single conversational platform. These configurations reflect common Chatbots and Conversational AI functional patterns for automated customer interaction orchestration. Operational coverage centralized on Customer Operations across Italy, where Vodafone TOBi handled inbound contacts and interfaced with CRM and customer service processes to automate routine workstreams. Configuration emphasis was on reducing manual agent engagement for repeatable requests while preserving human handoff where required, shaping contact routing and service workflows across the organization. Group reporting by March 2019 indicated around 66% of customer contacts were automated and Customer Operations costs fell by approximately 19 percent. Vodafone TOBi Chatbots and Conversational AI was cited in reporting as a primary driver of the changed contact channel mix and materially lower operating costs within customer operations. | |
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Manufacturing | 2500 | $613M | Portugal | Vodafone | Vodafone TOBi | Chatbots and Conversational AI | 2024 | n/a |
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