List of Voiceflow Platform Customers
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Since 2010, our global team of researchers has been studying Voiceflow Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Voiceflow Platform for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Voiceflow Platform for Generative AI Platforms include: StubHub, a United States based Professional Services organisation with 1500 employees and revenues of $650.0 million, Turo, a United States based Professional Services organisation with 800 employees and revenues of $100.0 million, Trilogy, a United States based Professional Services organisation with 650 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Voiceflow Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Voiceflow Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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StubHub | Professional Services | 1500 | $650M | United States | Voiceflow | Voiceflow Platform | Generative AI Platforms | 2025 | n/a |
In 2025, StubHub implemented the Voiceflow Platform as its Generative AI Platforms deployment to accelerate international customer support and CRM capabilities. StubHub International used Voiceflow's low code platform to design and launch an AI customer service agent in under 90 days, establishing the project as a customer support and CRM implementation for its international operations.
The implementation focused on conversational workflow authoring and knowledge base driven automation, incorporating retrieval augmented generation patterns to surface and synthesize answers from authoritative content. Configuration work emphasized a low code conversational design surface, intent recognition and entity handling, dialogue orchestration, and human agent handoff patterns to preserve service continuity.
Operational coverage targeted StubHub's international support organization, aligning the Voiceflow Platform agent with existing CRM workflows and centralized knowledge base content to automate routine inquiries. Ownership was transferred to a small non technical support team, enabling that team to own agent development and iterative tuning while supporting global support operations.
Governance and rollout followed a rapid support led development model, with deployment and first production iterations completed in under 90 days. The program exceeded year end automation goals and maintained high customer satisfaction according to the implementation report, demonstrating the Voiceflow Platform can enable fast, knowledge base driven automation in a customer support and CRM context.
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Trilogy | Professional Services | 650 | $80M | United States | Voiceflow | Voiceflow Platform | Generative AI Platforms | 2024 | n/a |
In 2024, Trilogy implemented the Voiceflow Platform as a Generative AI Platforms deployment to automate customer support and CRM workflows across its global support operations. The deployment is centered on a reusable Atlas Core of AI agents that Trilogy engineered to scale support handling across product lines while maintaining consistent conversational behavior.
The implementation used Voiceflow Platform capabilities to build agent templates, conversational flows, and orchestration logic, and explicitly leveraged Voiceflow Knowledge Base and vector DB integrations to triage and answer tickets. Trilogy configured the Atlas Core as a library of agent components and intent routing patterns, enabling rapid cloning and customization for new product support lines without rebuilding core logic.
Operationally the rollout covered more than 90 product support lines across Trilogy's global support organization, and the deployment scope included customer support and CRM functions. The architecture linked the Voiceflow Platform agents to Knowledge Base content and vectorized retrieval, allowing agents to surface contextually relevant answers from indexed documentation during triage and resolution.
Governance focused on centralized agent design combined with distributed product-level configuration, enabling reuse of the Atlas Core while allowing product teams to tune responses and escalation rules. Trilogy reported AI resolution rates of 59% to 70% and a reduction in support hours of roughly 57% after the Voiceflow Platform implementation, outcomes that are embedded in the operational narrative rather than technical assumptions.
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Turo | Professional Services | 800 | $100M | United States | Voiceflow | Voiceflow Platform | Generative AI Platforms | 2023 | n/a |
In 2023, Turo deployed the Voiceflow Platform to deliver a global, multilingual AI chatbot focused on FAQs and new user education, using a Generative AI Platforms approach to conversational automation. The deployment was led by Turo product teams, including regional teams in France, and was scoped as a customer support and CRM use case to improve automated user guidance and onboarding flows.
The Voiceflow Platform implementation included conversational flow authoring, multilingual natural language understanding, intent routing, fallback handling, and analytics instrumentation to measure conversational performance. Implementation work emphasized content localization and iterative dialog tuning within the Voiceflow Platform, and transactional module usage is inferred as a planned expansion to enable authenticated user actions and CRM-linked transactions.
Operational coverage spanned global user interactions, with the bot handling more than 23,000 conversations and achieving an 82% bot satisfaction rate, a 99% response rate, and a 1% fallback rate as reported. Integrations with user data for transactional capabilities are described as a planned next phase, so current integrations remain focused on conversational and support workflows under product team ownership.
Governance and rollout were managed by Turo product leadership with operational handoff to customer support and CRM stakeholders, and regional contributors in France supporting localization and testing. Technical ownership remained internal to Turo product teams, enabling iterative updates to dialog logic and model prompts through the Voiceflow Platform and aligning conversation design with support and onboarding processes.
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