List of VoiceStack Customers
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Since 2010, our global team of researchers has been studying VoiceStack customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased VoiceStack for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using VoiceStack for PBX, VoiP and Phone Systems include: Dental Depot DFW, a United States based Healthcare organisation with 625 employees and revenues of $138.0 million, Kids Tooth Team, a United States based Healthcare organisation with 360 employees and revenues of $79.0 million, Northwest Dental Group, a United States based Healthcare organisation with 290 employees and revenues of $64.0 million, Talent Tools Australia, a Australia based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using VoiceStack, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The VoiceStack customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dental Depot DFW | Healthcare | 625 | $138M | United States | VoiceStack | VoiceStack | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, Dental Depot DFW implemented VoiceStack, deploying a PBX, VoiP and Phone Systems solution to improve patient communications and reduce missed inbound calls across its multi-location dental group in the Dallas–Fort Worth region. The deployment was targeted at CRM and patient communications workflows that support new patient intake and front-desk scheduling operations.
VoiceStack was configured with core PBX functionality including call routing, automated attendant and IVR workflows, queue management, and real-time call analytics to surface missed call patterns. The implementation emphasized centralized administration for multi-site call handling and reporting typical of PBX, VoiP and Phone Systems deployments, and aligned telephony controls with patient-facing scheduling processes.
The project included integration with CRM and patient communications systems to route inbound calls and capture caller intent into scheduling workflows, tying telephony events to patient records. Operational coverage spanned the Dallas–Fort Worth locations and impacted front-desk staff, scheduling teams, and new patient intake functions, with performance monitored centrally.
According to the vendor case study, after three months VoiceStack reported a 94% call answer rate, a 15% increase in new patient growth, and an estimated $117K in incremental revenue in 90 days. These vendor-reported outcomes were presented as improvements in patient communications and inbound call conversion.
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Kids Tooth Team | Healthcare | 360 | $79M | United States | VoiceStack | VoiceStack | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, Kids Tooth Team implemented VoiceStack to automate call summarization and task assignment across its multi-location pediatric dental operations in the Austin, Texas area. VoiceStack was deployed as the phone system and call processing layer under the PBX, VoiP and Phone Systems category to centralize patient communications and front-desk reception workflows. The implementation centered on automated call summarization, task assignment into receptionist queues, and transcription-based notes to streamline CRM and patient communications processes.
VoiceStack summaries were transferred into the CareStack practice management system to create structured patient records and actionable follow up tasks, establishing a direct integration between the phone system and practice management. Operational scope covered receptionists and front-desk teams across multiple sites, with the vendor reporting measured productivity gains of 220 hours saved across receptionists and approximately $60,000 in additional revenue. Governance and process work focused on standardizing summary handoffs and task assignment workflows inside CareStack to reduce manual note entry and improve front-desk throughput.
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Northwest Dental Group | Healthcare | 290 | $64M | United States | VoiceStack | VoiceStack | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, Northwest Dental Group implemented VoiceStack as its PBX, VoiP and Phone Systems solution for the Rochester, Minnesota practice to prioritize front-office performance, CRM and patient communications. The deployment was explicitly focused on converting incoming patient enquiries into appointments and on surfacing high-value treatment opportunities through improved call handling and intake workflows.
VoiceStack was configured to support inbound call handling and agent call workflows with telephony event capture, call recording and real-time call analytics tied to appointment conversion processes. The implementation emphasized integration of VoiceStack call data into CRM driven patient communications and scheduling workflows to ensure call outcomes were actionable for front-desk staff.
Integration with analytics and marketing attribution was implemented as described by the vendor, linking VoiceStack call events to marketing attribution and reporting systems to close the loop between marketing touchpoints and phone-driven conversions. Operational coverage centered on front-desk, patient intake and scheduling teams, aligning telephony configuration with clinical scheduling and revenue capture functions.
The vendor case study reports tangible outcomes, noting first-enquiry conversion rose to 85%, new patient bookings increased by 15%, and the system improved identification of high-value treatment opportunities. These results are presented by the vendor as the primary measures of VoiceStack impact on patient acquisition and front-office effectiveness.
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Professional Services | 10 | $1M | Australia | VoiceStack | VoiceStack | PBX, VoiP and Phone Systems | 2015 | n/a |
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