List of Vonage Enterprise Customers
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Since 2010, our global team of researchers has been studying Vonage Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vonage Enterprise for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vonage Enterprise for Call Center include: Revolut Ltd, a United Kingdom based Banking and Financial Services organisation with 6000 employees and revenues of $1.07 billion, Customer Direct, a United States based Professional Services organisation with 376 employees and revenues of $96.0 million, Knee Walker Central, a United States based Manufacturing organisation with 50 employees and revenues of $10.0 million, ChartLogic, a United States based Healthcare organisation with 70 employees and revenues of $8.0 million and many others.
Contact us if you need a completed and verified list of companies using Vonage Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Vonage Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ChartLogic | Healthcare | 70 | $8M | United States | Vonage | Vonage Enterprise | Call Center | 2016 | n/a |
In 2016, ChartLogic implemented Vonage Enterprise as a cloud-hosted Call Center platform. ChartLogic opted for Vonage’s cloud-based solutions and immediately took advantage of the vendor’s efficiency-driven call center capabilities, reporting rapid adoption by service teams.
Deployment centered on hosted telephony and centralized call handling provided by Vonage Enterprise, with configuration focused on cloud call routing and agent accessibility. Functional adoption aligned with standard Call Center workflows including inbound and outbound call routing, automated call distribution, queuing, call recording, and agent desktop features, reflecting capabilities typical of the Call Center category. Operational coverage targeted customer support and service teams within ChartLogic’s United States operations, and governance emphasized support leadership ownership of call routing configuration and queue management to sustain the faster time to value achieved with the cloud deployment.
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Customer Direct | Professional Services | 376 | $96M | United States | Vonage | Vonage Enterprise | Call Center | 2017 | n/a |
In 2017, Customer Direct implemented Vonage Enterprise as its Call Center platform. The selection was driven by the completeness of Vonage's enterprise-grade UCaaS cloud platform, an advanced omnichannel contact center product suite, and an award winning SD WAN product.
Deployment centered on the Vonage Enterprise cloud hosted UCaaS core, with the omnichannel contact center product providing voice, SMS and web chat routing, interactive voice response, automatic call distribution, and supervisor and agent consoles. Configuration included skill based routing, real time monitoring dashboards, and standard reporting capabilities aligned with Call Center operations. Automation for common contact flows was implemented through contact center workflow and IVR configuration.
Network and site connectivity were augmented using Vonage SD WAN to deliver consistent quality of service for voice and multimedia sessions, creating an architecture that combined cloud telephony with edge network orchestration. Operational ownership resided with Customer Direct's contact center and customer support functions, with centralized administration through Vonage Enterprise management tools. The implementation emphasized centralized policy controls and role based access for supervisors and administrators.
Rollout was structured to align telephony, omnichannel routing and network services under a unified Vonage Enterprise administration model, supporting day to day contact center operations. The case materials highlight that platform breadth across UCaaS, omnichannel Call Center capabilities, and SD WAN guided the decision rather than isolated feature comparisons.
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Knee Walker Central | Manufacturing | 50 | $10M | United States | Vonage | Vonage Enterprise | Call Center | 2017 | n/a |
In 2017, Knee Walker Central implemented Vonage Enterprise to support its Call Center functions. The company used Vonage Enterprise as its core business phone system to enable national sales, customer support, and rental coordination for the medical mobility device business founded by Mark Krassner.
Deployment leveraged a cloud hosted communications architecture to enable a distributed home based workforce, provisioning softphone endpoints, call routing, call queues, and virtual contact center style capabilities consistent with Call Center platforms. Vonage Enterprise was configured to handle inbound customer inquiries and voice based order and rental workflows, aligning telephony features with operational needs for manufacturing and order fulfillment.
Operational coverage focused on customer service and sales across a national footprint, with standardized remote agent workflows, centralized user provisioning, and phone number management administered through the Vonage Enterprise portal. Governance emphasized consistent call handling procedures and scheduling to support a dispersed workforce and preserve work life balance.
The Vonage Enterprise business phone system is described by company leadership as a core enabler that allowed Mark Krassner to realize his vision and grow Knee Walker Central into a major national player, while supporting a workforce of home based employees who report a healthier work life balance.
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Banking and Financial Services | 6000 | $1.1B | United Kingdom | Vonage | Vonage Enterprise | Call Center | 2022 | n/a |
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Buyer Intent: Companies Evaluating Vonage Enterprise
- Modern Aviation, a United States based Transportation organization with 210 Employees
- Lippo Malls Indonesia Retail Trust, a Singapore based Banking and Financial Services company with 500 Employees
- Garena Online, a Singapore based Professional Services organization with 5000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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