List of Wbe Call Center Customers
Dielsdorf, 8157,
Switzerland
Since 2010, our global team of researchers has been studying Wbe Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Wbe Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Wbe Call Center for Call Center include: compass Pflegeberatung, a Germany based Healthcare organisation with 675 employees and revenues of $149.0 million, Spitex Bern, a Switzerland based Healthcare organisation with 371 employees and revenues of $82.0 million, Carglass Switzerland, a Switzerland based Automotive organisation with 150 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Wbe Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Wbe Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carglass Switzerland | Automotive | 150 | $40M | Switzerland | WBe | Wbe Call Center | Call Center | 2019 | n/a |
In 2019, Carglass Switzerland implemented Wbe Call Center. The Wbe Call Center application, classified as Call Center, was adopted to support Carglass Switzerland CustomerCare and CRM operations across its Swiss sites.
WBe's CCS Call Center software was used to support CustomerCare and CRM handling, according to the vendor case. Module usage such as omnichannel routing and contact-center task management is inferred from the vendor testimonial rather than explicitly detailed by the source, and the implementation narrative aligns with Call Center functional workflows for inbound contact handling, queueing and task orchestration.
According to WBe customer feedback published by the vendor, the deployment delivered measurable increases in opportunity rate and contact-center efficiency for Carglass Switzerland. The Wbe Call Center application therefore functions as the operational contact-center layer for CustomerCare and CRM activities within Switzerland.
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compass Pflegeberatung | Healthcare | 675 | $149M | Germany | WBe | Wbe Call Center | Call Center | 2018 | n/a |
In 2018, compass Pflegeberatung implemented Wbe Call Center in a Call Center deployment to provide professional steering and multi site coordination for its care center operations. The implementation was scoped to link care coordination activities across locations in Köln and Leipzig, centralizing CRM and care coordination contact handling under a single application.
Wbe Call Center was configured to support omnichannel contact center coordination and agent orchestration, with emphasis on queue management, routing rules, unified agent interfaces, and case oriented care coordination workflows. Configuration work included scripted response flows for care advisors and standardized contact handling templates to support inbound patient inquiries and follow up coordination.
Operational coverage extended to care coordination teams and patient intake functions at the Köln and Leipzig sites, aligning appointment steering and inter site referral orchestration within the Call Center platform. The deployment focused on multi site operational steering for care center operations rather than on named back end system integrations.
Governance and rollout emphasized standardized call handling protocols and centralized operational oversight for routing and case assignment, with phased adoption across the two sites to ensure consistent care coordination processes. The Wbe Call Center implementation established a coordinated operational model for compass Pflegeberatung’s care center and CRM related workflows.
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Spitex Bern | Healthcare | 371 | $82M | Switzerland | WBe | Wbe Call Center | Call Center | 2020 | n/a |
In 2020, Spitex Bern deployed Wbe Call Center, a Call Center application from WBe. The vendor cited WBe CCS as deployed for Swiss healthcare and home care organisations including Spitex Bern to manage inbound and outbound contact handling and coordination for healthcare operations in Switzerland.
Module usage such as task-management and omnichannel contact-center capabilities is inferred from the vendor product description and customer list rather than explicitly documented. The Wbe Call Center implementation is described as centralizing contact handling and coordinating care operations workflows, supporting agent task assignment, queue management and case coordination across Spitex Bern’s care operations and scheduling functions.
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