List of Workato Workbot Customers
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United States
Since 2010, our global team of researchers has been studying Workato Workbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Workato Workbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Workato Workbot for Chatbots and Conversational AI include: Tenable, a United States based Professional Services organisation with 1872 employees and revenues of $900.0 million, Varonis, a United States based Professional Services organisation with 2406 employees and revenues of $551.0 million, Riskified, a United States based Professional Services organisation with 652 employees and revenues of $328.0 million, H2O.ai, a United States based Professional Services organisation with 370 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Workato Workbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Workato Workbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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H2O.ai | Professional Services | 370 | $40M | United States | Workato | Workato Workbot | Chatbots and Conversational AI | 2020 | n/a | In 2020 H2O.ai deployed Workato Workbot as part of a Chatbots and Conversational AI implementation to operationalize data driven marketing within Marketing Operations. The deployment centered on Workato recipes and the Workbot for Slack interface to surface automated workflows to growth and support teams, enabling employees to interact with lead triage and notification flows from Slack. The implementation used a recipe-driven architecture to execute four functional workflows: lead sorting, lead cleansing and triage, operational tracking via Slack, and bi-directional data movement between Salesforce and Marketo. Workato recipes were configured to create or update Salesforce lead and custom objects using data from Intercom conversations, Eventbrite registrations, and CSV exports generated from product analytics, with idempotent checks to avoid duplicates and to append conversation notes to CRM records. Integrations were explicit and central to the design, integrating Intercom, Eventbrite, Dropbox, Salesforce, Marketo, and Slack. Workato Workbot provided the conversational surface in Slack, pushing categorized notifications and enabling employees to feed information back into Marketo, while back-end recipes synchronized attendee records into a dedicated Salesforce conference campaign and parsed Dropbox CSVs into H2O Sessions objects in Salesforce. Governance was operationalized through recipe logic and application-level data validation, reducing manual logging and enforcing consistent lead records across systems. The implementation produced a hands off synchronization process, eliminated repeated manual entry during events, and increased operational efficiency by ensuring no duplicate records and by making enriched customer data available to marketing automation in Marketo. | |
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Riskified | Professional Services | 652 | $328M | United States | Workato | Workato Workbot | Chatbots and Conversational AI | 2024 | n/a | In 2024, Riskified implemented Workato Workbot to automate reporting workflows and accelerate decision making as part of its Chatbots and Conversational AI initiative. The deployment focused on enabling self service report generation to reduce dependency on the analytics operations team and support GTM, Customer Support, and Finance business functions. The implementation architecture centered on a centralized Slack bot built with the Workato enterprise bot for Slack, with configuration and admin parameters maintained in Google Sheets and synchronized into Workato lookup tables to drive the bot logic. User profile settings were used to enforce permission based access to reports and to control parameterized ad hoc queries, enabling end users to select report parameters and date ranges through conversational flows. Operational integrations in the solution included the Workato lookup tables, Google Sheets connector, Open API connector for DataBricks, and a Snowflake connector, orchestrated by Workato Workbot to retrieve and assemble transaction level analytics. The integrations provided a conversational interface for querying Snowflake and DataBricks datasets, with orchestration handled inside Workato recipes to standardize the analytical language and query patterns used across teams. Governance and rollout emphasized admin driven configuration, lookup table driven parameter management, and profile based access control to limit report visibility by role. The deployment delivered explicit operational outcomes, including saving 1,500 hours per month on report creation, reducing SLA from 48 hours to 15 minutes, and decreasing operational costs by 60 percent, while qualitatively improving employee experience, analytics productivity, and decision making timelines. | |
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Tenable | Professional Services | 1872 | $900M | United States | Workato | Workato Workbot | Chatbots and Conversational AI | 2021 | n/a | In 2021, Tenable implemented Workato Workbot as an internal help desk assistant, leveraging Chatbots and Conversational AI to surface documented answers where employees collaborate. The deployment centered on Slack as the primary conversational layer after the company standardized on Slack for internal communications, enabling the bot to operate where engineers, sales reps, and support agents already work. The implementation configured an automated knowledge base workflow within Workato Workbot that queries Tenable’s enterprise applications, returning ranked results for quick preview inside Slack. The bot is scripted to retrieve multiple articles from Tenable’s SDLC application and CRM, present three results from each source with short previews, and link users back to the originating application for full details. Integrations are explicitly Slack centric, connecting Workato Workbot to the SDLC tracking system and the CRM to centralize answers from distributed repositories. The solution also implements interactive controls inside Slack, including a try-again workflow for refining queries, an Ask An Expert action that posts unresolved questions to a dedicated SME Slack channel, and a Claim action that opens a threaded conversation between the SME and the asker. Operational coverage spans product management, sales, support, and engineering teams, and the rollout emphasized self-service to reduce routine SME requests. Governance and process changes formalized the SME channel workflow and in-chat claim process, and Tenable reported improved employee productivity and faster deal progression as outcomes from increased self-service and faster access to product information. | |
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Professional Services | 2406 | $551M | United States | Workato | Workato Workbot | Chatbots and Conversational AI | 2020 | n/a |
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