List of Workday Assistant Customers

Workday Inc

6110 Stoneridge Mall Road,
Pleasanton, 94588, CA,
United States

https://www.workday.com/

1 925-951-9000

Professional Services

20515

$8.4B

Since 2010, our global team of researchers has been studying Workday Assistant customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Workday Assistant for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Workday Assistant for Chatbots and Conversational AI include: AllianceBernstein, a United States based Banking and Financial Services organisation with 4380 employees and revenues of $4.48 billion, Beacon Mobility, a United States based Transportation organisation with 15000 employees and revenues of $1.50 billion, Cabinet Office, a United Kingdom based Government organisation with 9888 employees and revenues of $1.17 billion, ACCA (Association of Chartered Certified Accountants), a United Kingdom based Non Profit organisation with 1341 employees and revenues of $298.0 million and many others.

Contact us if you need a completed and verified list of companies using Workday Assistant, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Workday Assistant customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
ACCA (Association of Chartered Certified Accountants)	Non Profit	1341	$298M	United Kingdom	Workday	Workday Assistant	Chatbots and Conversational AI	2021	n/a	In 2021, ACCA implemented Workday Assistant as part of its global HR Transformation programme. The Workday Assistant deployment targeted colleague self service and People Experience, classified under Chatbots and Conversational AI, to surface help articles and guide HR case intake. The initiative was part of a broader effort to leverage Workday modules to create intuitive digital journeys for colleagues, managers and teams. Workday Assistant was configured within the People Experience stream alongside HR Case Management and help content, with design and testing led by the programme manager. Functional modules delivered during the programme included Performance Management with goal setting and reviews, Talent Management with succession planning and professional career profiles, and Advanced Compensation for annual pay and bonus processes. The Learning scope encompassed migration from Cornerstone to Workday Learning and integration with LinkedIn Learning as part of the overall Workday estate. Integrations explicitly implemented included the linkage between Workday Learning and LinkedIn Learning, and Workday Assistant was embedded within People Experience journeys to connect users to learning and HR case workflows. Operational coverage was global and cross functional, impacting HR, People Operations, Culture and Engagement teams, people managers and colleagues across ACCA. The programme orchestrated configuration, testing and end user content such as help articles to support conversational handoffs and HR case triage. Governance and programme controls were established in conjunction with ACCA leadership including the People Director, Heads of HR and the Culture and Engagement director, and a statement of work was agreed with a 3rd party supplier and the Workday product owner. Delivery used agile techniques with small remote cross functional teams, and the programme manager led detailed scope, phasing and mobilisation activities. Change and communications planning included leader and people manager engagement, training, instructional videos, user guides, drop in sessions and a global change champions network. Workday Assistant, deployed within the Chatbots and Conversational AI category, was explicitly positioned to improve colleague access to HR journeys and to drive adoption through targeted communications and instructional content. Related management information and reporting were implemented to enable, promote and improve data driven decision making and change adoption.
AllianceBernstein	Banking and Financial Services	4380	$4.5B	United States	Workday	Workday Assistant	Chatbots and Conversational AI	2021	n/a	In 2021, AllianceBernstein deployed Workday Assistant as part of its Chatbots and Conversational AI efforts within the broader Workday ecosystem to provide conversational support to Human Capital processes. The deployment was executed inside AllianceBernstein's existing global Workday landscape, with Human Capital Technology responsible for configuration, administration, and ongoing support. Workday Assistant was configured alongside core Workday modules including Workday HCM, Compensation, Absence, Payroll, Time Tracking, Talent and Performance, and Recruiting. Configuration work emphasized conversational HR self service, guided task initiation for common HR workflows, and knowledge retrieval to reduce friction across employee lifecycle transactions, leveraging Workday Assistant as the front end for common human capital interactions. The implementation sat within an operational model where Human Capital Technology provides project management, business analysis, systems administration, development, and production support for Human Capital globally. Supplementary platforms and integrations explicitly supported in the environment include CompXL for year end compensation, ALight for benefits, Glint for engagement surveys, and WorkHuman for employee feedback, with Workday Assistant operating as an access layer to those HR services. Corporate Technology Services remains the central face to the business, the CTS organization is approximately 150 members across 15 offices reporting to the Chief Technology Officer, and Human Capital Technology works with implementation partners for larger expansions of the platform. Governance and run book elements for the Workday Assistant implementation were handled by the Human Capital Technology team and included configuration management, test strategy and test case development, defect monitoring, training and change management for HR, compensation, payroll and recruiting stakeholders, and creation of advanced reporting and dashboards to support operational needs. The Senior Workday Configuration Analyst role reported to the leader of Human Capital Technology, provided cross functional collaboration and root cause analysis for configuration related incidents, and worked alongside three other HCT team members and external implementation partners to expand and stabilize the Workday Assistant driven conversational services.
Beacon Mobility	Transportation	15000	$1.5B	United States	Workday	Workday Assistant	Chatbots and Conversational AI	2021	n/a	In 2021 Beacon Mobility implemented Workday Assistant as part of a company-wide Workday HR deployment, introducing a conversational layer for employee self-service. Workday Assistant, classified under Chatbots and Conversational AI, provides an online conversational interface that automatically directs employees to specific HR sections, such as PTO balance, payroll details, and benefit selection, and links directly to the appropriate Workday tasks. The implementation configured core employee self-service capabilities including time off requests, PTO balance visibility, payroll viewing and account management, and benefit elections. Access pathways were provisioned for desktop browsers and the Workday mobile app, and the rollout preserved existing time clock punch procedures while enabling kiosk-based access at each location for employees without personal devices. Operational integrations emphasized time and payroll connectivity, Workday communicates hours directly with payroll to support paycheck accuracy, and time off submissions were centralized through Workday with a policy requiring requests at least 30 days in advance. The deployment impacted HR, payroll, benefits administration, and time and attendance workflows across Beacon Mobility operations in the United States, consolidating employee inquiries and transactions through the Workday Assistant conversational interface. Governance and change management included an extended learning program with videos, webinars, and live trainings, staged account setup and a prelaunch login window on December 18th followed by system go-live on December 25th. Payroll cadence adjustments were communicated explicitly to employees, including an interim check on January 6th and a return to biweekly Friday paydays beginning January 20th, and communications assured employees they would not lose pay during the transition.
	Government	9888	$1.2B	United Kingdom	Workday	Workday Assistant	Chatbots and Conversational AI	2018	Covoxa

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