List of WorkFusion Document Intelligence Customers
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Since 2010, our global team of researchers has been studying WorkFusion Document Intelligence customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WorkFusion Document Intelligence for Intelligent Document Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WorkFusion Document Intelligence for Intelligent Document Processing include: Deutsche Bank, a Germany based Banking and Financial Services organisation with 89879 employees and revenues of $35.69 billion, Standard Bank, a South Africa based Banking and Financial Services organisation with 51000 employees and revenues of $12.00 billion, Carter Bankshares, a United States based Banking and Financial Services organisation with 1200 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using WorkFusion Document Intelligence, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carter Bankshares | Banking and Financial Services | 1200 | $200M | United States | WorkFusion | WorkFusion Document Intelligence | Intelligent Document Processing | 2019 | n/a |
In 2019, Carter Bank implemented WorkFusion Document Intelligence to automate manual document workflows in retail banking operations. The deployment focused on accelerating account opening reviews, identity verification, and AML KYC processes while centralizing document intake for faster downstream processing.
WorkFusion Document Intelligence was configured to apply OCR and learning bots for document capture and extraction, combining optical character recognition with machine learning-based extraction and validation. Implementation emphasized Intelligent Document Processing capabilities such as automated data extraction from heterogeneous document types and workflow orchestration to route validated data into downstream compliance and account systems.
Operational coverage included account opening units and compliance teams responsible for identity verification and AML KYC controls, where document handling and review workstreams were instrumented for automation. The solution supported document-centric business functions across customer onboarding and regulatory compliance, reducing manual review touchpoints and standardizing extraction workflows.
According to the vendor case study dated 2020, the Carter Bank implementation achieved between $2.5 million and $3 million in annual labor cost savings and approximately a 50% reduction in document handling time, with rapid return on investment reported within months of deployment. The case study highlights document capture and extraction benefits consistent with the Intelligent Document Processing category and demonstrates outcomes tied to operational efficiency and reduced manual processing burden.
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Deutsche Bank | Banking and Financial Services | 89879 | $35.7B | Germany | WorkFusion | WorkFusion Document Intelligence | Intelligent Document Processing | 2018 | n/a |
In 2018, Deutsche Bank implemented WorkFusion Document Intelligence to analyze and process large volumes of unstructured documents. The deployment was part of Deutsche Bank's global operations transformation headquartered in Germany and focused on automating KYC/AML and customer lifecycle management workflows.
WorkFusion Document Intelligence was configured to extract, classify and standardize unstructured data and to leverage WorkFusion learning bots for ongoing supervised learning and exception handling. The implementation aligns with Intelligent Document Processing practices, using machine learning based extraction and automated validation to reduce manual review steps.
Operational scope included compliance and customer onboarding functions, with the platform handling approximately 25k cases per quarter. The documented deployment delivered a 25–50% reduction in handling time and saved tens of thousands of hours annually according to the vendor case study, demonstrating measurable throughput and labor reduction across affected teams.
Governance tied the solution into Deutsche Bank's global operations framework, with model stewardship and bot-driven learning embedded into operational workflows as described in the vendor case study. WorkFusion Document Intelligence supported orchestration of document processing and decisioning steps across KYC and customer lifecycle management processes.
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Standard Bank | Banking and Financial Services | 51000 | $12.0B | South Africa | WorkFusion | WorkFusion Document Intelligence | Intelligent Document Processing | 2016 | n/a |
In 2016 Standard Bank deployed WorkFusion Document Intelligence to automate account opening and customer verification across its Africa operations, leveraging Intelligent Document Processing capabilities. The program began as part of a wider intelligent automation initiative in South Africa and focused on streamlining front‑office onboarding workflows and KYC processing functions.
WorkFusion Document Intelligence was configured to provide high-volume document ingestion, optical character recognition, automated document classification, structured data extraction, and rule-based validation to populate onboarding systems. These Intelligent Document Processing capabilities were embedded into account opening workflows to orchestrate verification checks, automated routing, and exception handling for manual review.
The implementation covered account opening and customer verification business functions across Standard Bank’s Africa operations, aligning IDP outputs with downstream onboarding and KYC processing workflows. System architecture emphasized inline document processing and workflow orchestration to reduce human touchpoints in the verification sequence.
Rollout began in 2016 with phased deployments and governance focused on workflow rules, exception management, and operational controls for KYC exceptions. Outcomes reported in the case study include reducing account opening time to five minutes and automating approximately 1 million transactions monthly through the WorkFusion Document Intelligence deployment.
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