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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

List of WorkWave Slingshot Customer Support Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Affiliated Technology Solutions Professional Services 2 $1M United States WorkWave WorkWave Slingshot Customer Support Customer Support 2020 n/a
In 2020, Affiliated Technology Solutions implemented WorkWave Slingshot Customer Support as its Customer Support solution and embedded the application on the company website. The deployment establishes the primary client-facing support channel for the Professional Services firm, handling service inquiries and case intake through the web presence. WorkWave Slingshot Customer Support was configured to deliver web-embedded ticket intake, case management, and customer self-service workflows typical of Customer Support platforms, with web forms and requester communication serving as the primary interaction paths. The architecture aligns to a web-hosted SaaS delivery model and supports a compact, single-site operational scope managed directly by the company’s small staff, with governance and workflows organized around direct case triage and response to fit the firm’s scale.
Aptive Environmental Professional Services 1500 $350M United States WorkWave WorkWave Slingshot Customer Support Customer Support 2021 n/a
In 2021, Aptive Environmental implemented WorkWave Slingshot Customer Support. The deployment places WorkWave Slingshot Customer Support on Aptive's public website to capture customer inquiries and service requests, aligning with the Customer Support application category. The implementation centers on a web embedded customer portal and ticketing workflows, using WorkWave Slingshot Customer Support's case management, knowledge base, and automated routing capabilities to standardize intake and assign ownership. Configuration emphasized form based intake, status tracking, and SLA driven queues, supporting customer facing self service and agent facing work queues. Operational coverage includes Aptive's customer service and operations teams across the United States, where the system is the primary channel for external service requests originating from the company website. Governance focused on ticket ownership, escalation rules, and process alignment between field operations and contact center agents to ensure consistent handling of web originated cases.
Arrest-A-Pest Professional Services 10 $1M United States WorkWave WorkWave Slingshot Customer Support Customer Support 2022 n/a
In 2022, Arrest-A-Pest deployed WorkWave Slingshot Customer Support to manage customer support workflows on its website. Arrest-A-Pest uses WorkWave Slingshot Customer Support, in the Customer Support category, to capture and manage inbound customer inquiries originating from its public site. The implementation emphasizes embedded web capture, with the WorkWave Slingshot Customer Support widget and ticketing queue configured to intake contact forms and chat interactions. Configuration appears focused on lightweight agent workflows, automated acknowledgements, canned responses, and basic SLA routing suitable for a 10 person professional services firm. The deployment also leverages self-service content and knowledge base capabilities within WorkWave Slingshot Customer Support to surface FAQ and contact guidance. Deployment is cloud hosted and embedded directly on arrestapest4u.com, enabling web channel ticket creation and centralized handling inside WorkWave Slingshot Customer Support. Operational coverage centers on customer service and field coordination for the US based pest control operation, with administrative controls provisioned for an account administrator and agent level access. Governance and rollout are focused on a website first channel, phased agent enablement, template based messaging, and administrative oversight for ticket routing and status management. Process controls emphasize web to ticket workflows and lightweight operational governance rather than enterprise grade orchestration.
Professional Services 30 $5M United States WorkWave WorkWave Slingshot Customer Support Customer Support 2022 n/a
Professional Services 10 $1M United States WorkWave WorkWave Slingshot Customer Support Customer Support 2021 n/a
Professional Services 10 $1M United States WorkWave WorkWave Slingshot Customer Support Customer Support 2021 n/a
Professional Services 15 $2M United States WorkWave WorkWave Slingshot Customer Support Customer Support 2021 n/a
Professional Services 10 $1M United States WorkWave WorkWave Slingshot Customer Support Customer Support 2021 n/a
Professional Services 10 $1M United States WorkWave WorkWave Slingshot Customer Support Customer Support 2020 n/a
Professional Services 15 $2M United States WorkWave WorkWave Slingshot Customer Support Customer Support 2021 n/a
Showing 1 to 10 of 43 entries

Buyer Intent: Companies Evaluating WorkWave Slingshot Customer Support

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FAQ - APPS RUN THE WORLD WorkWave Slingshot Customer Support Coverage

WorkWave Slingshot Customer Support is a Customer Support solution from WorkWave.

Companies worldwide use WorkWave Slingshot Customer Support, from small firms to large enterprises across 21+ industries.

Organizations such as Aptive Environmental, Waynes, Slingshot, a Workwave Company, Rose Pest Solutions and Modern Pest Services are recorded users of WorkWave Slingshot Customer Support for Customer Support.

Companies using WorkWave Slingshot Customer Support are most concentrated in Professional Services, with adoption spanning over 21 industries.

Companies using WorkWave Slingshot Customer Support are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of WorkWave Slingshot Customer Support across Americas, EMEA, and APAC.

Companies using WorkWave Slingshot Customer Support range from small businesses with 0-100 employees - 88.37%, to mid-sized firms with 101-1,000 employees - 9.3%, large organizations with 1,001-10,000 employees - 2.33%, and global enterprises with 10,000+ employees - 0%.

Customers of WorkWave Slingshot Customer Support include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified WorkWave Slingshot Customer Support customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.