List of XGen Ai Customers
Xgen Ai
136 Madison Ave,
New York, 10016, NY,
United States
New York, 10016, NY,
United States
1 888-331-4777
Professional Services
50
$5M
Since 2010, our global team of researchers has been studying XGen Ai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased XGen Ai for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using XGen Ai for Customer Experience include: Gucci Italy, a Italy based Retail organisation with 5000 employees and revenues of $3.65 billion, Golden Goose Italy, a Italy based Retail organisation with 1224 employees and revenues of $715.0 million, Giorgio Armani USA, a United States based Retail organisation with 2035 employees and revenues of $565.0 million, Furla Italy, a Italy based Retail organisation with 457 employees and revenues of $201.0 million, Valentino US, a United States based Retail organisation with 800 employees and revenues of $160.0 million and many others.
Contact us if you need a completed and verified list of companies using XGen Ai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The XGen Ai customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alexander Wang | Retail | 350 | $75M | United States | XGenesis | XGen Ai | Customer Experience | 2024 | n/a |
In 2024, Alexander Wang deployed XGen Ai on its US website as a targeted Customer Experience application. The implementation positions XGen Ai as a customer-facing intelligence layer embedded in the ecommerce storefront to support conversational engagement and dynamic content delivery across product pages and shopper touchpoints.
XGen Ai configuration emphasizes common Customer Experience capabilities, including conversational interfaces for shopper queries, runtime personalization and content recommendation workflows, and intent classification tuned to brand voice. Functional configuration includes response orchestration, session-level context handling, and template-driven content insertion to align automated outputs with merchandising and editorial standards.
Operational scope is centered on the public website with ownership by ecommerce, marketing, and customer experience teams for content governance and model output review. Instrumentation of site interactions is used for ongoing tuning, and XGen Ai is positioned as the primary Customer Experience tool delivering real-time engagement on Alexander Wang’s online storefront.
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Berle Manufacturing Co | Distribution | 10 | $1M | United States | XGenesis | XGen Ai | Customer Experience | 2021 | n/a |
In 2021, Berle Manufacturing Co deployed XGen Ai as a Customer Experience application on its public website. The XGen Ai implementation was delivered as a web-embedded conversational interface tailored for a small distributor, providing automated responses to product and shipping inquiries, structured FAQ automation, and lightweight lead capture workflows suitable for a 10 person organization. Configuration focused on conversational content and intent routing, with knowledge content and response templates managed through the XGen Ai console to enable iterative updates without heavy engineering involvement.
Operational coverage is limited to the website and customer-facing support touchpoints, affecting customer service and sales inquiry handling. Governance is compact and operational, with internal staff maintaining conversation flows and escalation rules, and web-level instrumentation used to surface customer intents and route complex cases to human follow up. This narrative describes Berle Manufacturing Co using XGen Ai as a Customer Experience application to centralize web-based self-service and inquiry triage.
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Braille Skateboarding | Retail | 10 | $1M | United States | XGenesis | XGen Ai | Customer Experience | 2022 | n/a |
In 2022, Braille Skateboarding deployed XGen Ai on its website. XGen Ai is a Customer Experience application provided by XGenesis and embedded in the customer-facing site to augment on-site engagement and content delivery. The implementation is targeted to the retailer’s online storefront and product pages, reflecting the company’s small operational footprint and digital-first retail presence.
The deployment is executed as a lightweight front-end integration that surfaces personalization, conversational assistance, and content recommendation capabilities directly within the site experience. Operational scope covers customer-facing business functions including marketing, e-commerce merchandising, and customer support, with configuration and experience rules managed by the site operations or marketing owners. Governance emphasizes centralized control of experience models and content controls rather than extensive cross-functional IT processes, consistent with a 10 person organization.
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DoDo Italy | Retail | 50 | $10M | Italy | XGenesis | XGen Ai | Customer Experience | 2023 | n/a |
In 2023, DoDo Italy deployed XGen Ai on its website. XGen Ai is implemented as a Customer Experience application to drive on-site customer engagement for the retail catalog hosted at dodo.it, focusing on the public storefront and consumer touchpoints rather than internal HR or finance systems.
The XGen Ai implementation includes conversational assistance, contextual intent detection, and personalization capabilities typical of Customer Experience platforms, configured to handle product discovery, sizing guidance, and basic order status inquiries. The deployment is surfaced through the website frontend and is designed to consume catalog and session data from the retailer's ecommerce backend via web APIs, enabling real-time product information and session continuity.
Operational governance centers on editorial controls and a monitoring and tuning workflow, with customer service staff reviewing AI interactions and updating response content. Rollout appears scoped for the retailer's online channel and is managed as a staged web deployment, with ongoing model refinement and content governance to align conversational behavior with brand and compliance expectations.
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Famous In Real Life | Retail | 10 | $2M | United States | XGenesis | XGen Ai | Customer Experience | 2021 | n/a |
In 2021 Famous In Real Life deployed XGen Ai on its public website to provide web-native customer engagement capabilities. The deployment is categorized under Customer Experience and is implemented to support the retailer's e-commerce and customer service functions on its US-facing site.
The XGen Ai implementation for Famous In Real Life centers on web-embedded engagement modules typical of Customer Experience platforms, including conversational assistance, product discovery guidance, and session-level personalization. XGen Ai was configured to run as a site-integrated widget with server-side AI inference, enabling real-time conversational flows and contextual content adjustments tied to product pages and storefront navigation.
Operational ownership is held within the retailer's marketing and e-commerce functions, with a lightweight governance model for content and response tuning managed by the internal team. The rollout focused on incremental coverage of storefront pages, instrumentation for behavior monitoring, and iterative configuration adjustments to align conversation scripts and personalization rules with merchandising workflows.
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Retail | 350 | $150M | United States | XGenesis | XGen Ai | Customer Experience | 2022 | n/a |
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Retail | 457 | $201M | Italy | XGenesis | XGen Ai | Customer Experience | 2023 | n/a |
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Retail | 2035 | $565M | United States | XGenesis | XGen Ai | Customer Experience | 2023 | n/a |
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Retail | 1224 | $715M | Italy | XGenesis | XGen Ai | Customer Experience | 2023 | n/a |
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Retail | 5000 | $3.6B | Italy | XGenesis | XGen Ai | Customer Experience | 2023 | n/a |
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Buyer Intent: Companies Evaluating XGen Ai
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating XGen Ai. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating XGen Ai for Customer Experience include:
- Caspel, a Azerbaijan based Professional Services organization with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD XGen Ai Coverage
XGen Ai is a Customer Experience solution from XGenesis.
Companies worldwide use XGen Ai, from small firms to large enterprises across 21+ industries.
Organizations such as Gucci Italy, Golden Goose Italy, Giorgio Armani USA, Furla Italy and Valentino US are recorded users of
XGen Ai for Customer Experience.
Companies using XGen Ai are most concentrated in Retail, with adoption spanning over 21 industries.
Companies using XGen Ai are most concentrated in Italy and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of XGen Ai across Americas, EMEA, and APAC.
Companies using XGen Ai range from small businesses with 0-100 employees - 42.86%, to mid-sized firms with 101-1,000 employees - 35.71%, large organizations with 1,001-10,000 employees - 21.43%, and global enterprises with 10,000+ employees - 0%.
Customers of XGen Ai include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified XGen Ai customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.