List of XGen Debt Management Customers
Melbourne, 3149, VIC,
Australia
Since 2010, our global team of researchers has been studying XGen Debt Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased XGen Debt Management for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using XGen Debt Management for Debt Collection and Recovery include: Telstra, a Australia based Communications organisation with 29520 employees and revenues of $15.93 billion, LOLC Holdings, a Sri Lanka based Banking and Financial Services organisation with 29000 employees and revenues of $1.13 billion, DFCC Bank Sri Lanka, a Sri Lanka based Banking and Financial Services organisation with 1500 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using XGen Debt Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DFCC Bank Sri Lanka | Banking and Financial Services | 1500 | $250M | Sri Lanka | XGen Group | XGen Debt Management | Debt Collection and Recovery | 2023 | n/a |
In 2023, DFCC Bank Sri Lanka deployed XGen Debt Management to centralize collections activity and strengthen recoveries. The implementation is categorized under Debt Collection and Recovery and is delivered by XGen Group through a SmartCollect site subdomain for DFCC, indicating a vendor hosted tenant configuration that runs production debt-collection workflows within Sri Lanka.
The deployment uses SmartCollect debt-management and field collections capabilities, implementing debtor account management, contact event logging, automated collections workflows and field agent coordination to operationalize accounts receivable and recovery processes. Configuration work included workflow rules, segmentation and escalation logic to support collector scripting, promise to pay tracking and case prioritization consistent with Debt Collection and Recovery functional patterns.
The XGen Debt Management instance covers finance and collections departments and field collection teams at DFCC Bank Sri Lanka, centralizing case management on a dedicated SmartCollect subdomain. Governance emphasis was placed on workflow automation and case assignment controls to standardize collector activity and support audit level recordkeeping requirements.
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LOLC Holdings | Banking and Financial Services | 29000 | $1.1B | Sri Lanka | XGen Group | XGen Debt Management | Debt Collection and Recovery | 2022 | n/a |
In 2022, LOLC Holdings deployed XGen Debt Management to automate collections and recoveries within its finance and collections area in Sri Lanka, categorized as Debt Collection and Recovery. The engagement was delivered with XGen Group and targeted automation with vendor-reported aims of improving cashflow and reducing write-offs.
Implementation centered on SmartCollect-style capabilities embedded in XGen Debt Management, including automated collections workflow orchestration, account segmentation and prioritization, promise-to-pay and contact management, and settlement and dispute handling. Configuration emphasized rule-driven assignment, case lifecycle tracking, and analytics dashboards to support daily collections operations and agent decisioning.
Operational coverage focused on LOLC’s finance and collections teams across Sri Lanka, standardizing collector workflows and centralizing case management for recovery officers and supervisors. The deployment introduced process automation to reduce manual follow-up, formalize escalation paths, and enforce approval gates for negotiated settlements.
Governance changes established collections workflow ownership, instrumented reporting for accountability, and embedded rule governance to control automated contact and settlement decisions. The vendor-reported aims for XGen Debt Management at LOLC were improved cashflow and reduced write-offs, and these objectives guided design choices and rollout sequencing.
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Telstra | Communications | 29520 | $15.9B | Australia | XGen Group | XGen Debt Management | Debt Collection and Recovery | 2019 | n/a |
In 2019, Telstra implemented XGen Debt Management to support collections and campaign digitisation initiatives, positioning the deployment within the Debt Collection and Recovery category. The engagement is recorded in XGen Group client listings, indicating the vendor provided collections and workflow automation capability to the Australian telco.
The implementation centered on XGen Group’s debt-collection and workflow automation modules, an inference drawn from vendor product descriptions and client references. Functional capabilities aligned with XGen Debt Management likely included account segmentation and prioritization, automated contact campaign orchestration, staged escalation workflows, promise to pay tracking, and dispute management, reflecting standard Debt Collection and Recovery platform functionality.
Operational coverage focused on finance and receivables recovery activities within Telstra’s Australian operations, supporting campaign digitisation across collections teams. The XGen Debt Management deployment implied integration into existing receivables processes and operational workflows, enabling automated campaign execution and case orchestration for collections agents.
Governance and rollout considerations emphasized alignment between Telstra’s finance, receivables, and collections governance, with configuration of campaign rules, compliance controls, and agent workflows to operationalize automated recovery activity. This narrative is grounded on XGen Group’s client listing and product descriptions, with module usage stated as an informed inference rather than a documented Telstra case study.
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