List of Ymirlink Cuenote Survey Customers
Tokyo, 151-8583,
Japan
Since 2010, our global team of researchers has been studying Ymirlink Cuenote Survey customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ymirlink Cuenote Survey for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ymirlink Cuenote Survey for Survey and Questionnaire include: Jaf Japan, a Japan based Non Profit organisation with 3496 employees and revenues of $513.0 million, Tokio Marine Direct Japan, a Japan based Insurance organisation with 387 employees and revenues of $189.0 million, Tabio Corporation, a Japan based Consumer Packaged Goods organisation with 279 employees and revenues of $118.8 million and many others.
Contact us if you need a completed and verified list of companies using Ymirlink Cuenote Survey, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ymirlink Cuenote Survey customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jaf Japan | Non Profit | 3496 | $513M | Japan | Ymirlink | Ymirlink Cuenote Survey | Survey and Questionnaire | 2024 | n/a |
In 2024 JAF Japan implemented Ymirlink Cuenote Survey to standardize member communications and to capture post road-service satisfaction across its nationwide operations. Ymirlink Cuenote Survey was deployed as a Survey and Questionnaire solution embedded directly within Cuenote email workflows, and the project reached full-scale operation after October 2024.
The implementation configured Ymirlink Cuenote Survey to automate survey dispatch and response capture tied to road-service events, using email workflow templates to reduce manual email creation and distribution. Functional capabilities emphasized include automated delivery, template-based survey creation, and centralized response collection, which support routine satisfaction measurement for road-service responses.
Operational coverage extended across Japan and focused on business functions within member communications and road-service operations, where the solution is used for immediate post response feedback. Rollout governance moved from pilot to enterprise operation after October 2024, establishing a recurring survey cadence and operational responsibility for survey scheduling and results review within the existing communications workflow.
The deployment reduced time spent on email creation and distribution and contributed to an overall approximately 1/3 reduction in related operational work time while enabling routine satisfaction measurement for road-service responses. Ymirlink Cuenote Survey, the Survey and Questionnaire application, now serves as the primary mechanism for member-facing satisfaction collection tied to road-service activity.
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Tabio Corporation | Consumer Packaged Goods | 279 | $119M | Japan | Ymirlink | Ymirlink Cuenote Survey | Survey and Questionnaire | 2016 | n/a |
In 2016, Tabio Corporation implemented Ymirlink Cuenote Survey to support omnichannel marketing workflows in Japan. The deployment used the Ymirlink Cuenote Survey platform in the Survey and Questionnaire category to connect customer feedback with Tabio’s digital membership infrastructure.
The implementation emphasized rapid survey creation and modular use of the vendor’s survey modules, with form generation reduced to minutes according to the vendor case study. Ymirlink Cuenote Survey was configured to capture structured customer responses for marketing and event engagement, enabling survey templates and campaign-targeted questionnaires as core functional capabilities.
Integration focused on a direct linkage between surveys and the Tabio membership app, enabling seamless ID linked feedback and use of app push notifications for audience engagement. Operational coverage was Japan centered, and the tool was applied to omnichannel marketing touchpoints where membership identity was required to correlate responses with customer profiles.
Governance and workflow adjustments centered on embedding survey capture into membership driven marketing processes and event sign up flows, aligning survey creation with app driven campaigns. Outcomes explicitly reported include reduced form creation time to minutes and the ability to drive event sign ups and marketing activities via app push notifications using Ymirlink Cuenote Survey.
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Tokio Marine Direct Japan | Insurance | 387 | $189M | Japan | Ymirlink | Ymirlink Cuenote Survey | Survey and Questionnaire | 2019 | n/a |
In 2019, Tokio Marine Direct Japan implemented Ymirlink Cuenote Survey together with Cuenote SMS to strengthen emergency and claims communications during the Golden Week period. The Ymirlink Cuenote Survey deployment functioned as a Survey and Questionnaire solution to capture incident details and customer incident handling preferences via SMS triggered survey links, enabling rapid customer outreach when high claim volumes were expected.
The implementation configured sequential SMS plus survey flows, automated prompts to customers, and structured preference fields to standardize incoming responses. The combined SMS+Survey flow increased survey response rates by about 1.5x and allowed RPA driven handoff of customer preferences into internal claims workflows, enabling automated routing and processing of preference data. Integrations explicitly included Cuenote SMS and an RPA integration that mapped survey responses into claims processing queues.
Operational coverage focused on claims and customer service functions during the holiday surge, with configuration aligning survey fields to claims handling rules to support automated decisioning. Governance emphasized field to workflow mapping and exception handling so claims teams could review and act on cases flagged by the Survey and Questionnaire implementation.
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