List of Zabbix ITSM Customers
Zabbix
Dzelzavas 117,
Riga, LV-1021,
Latvia
Riga, LV-1021,
Latvia
371 6778-4742
Professional Services
130
$19M
Since 2010, our global team of researchers has been studying Zabbix ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zabbix ITSM for Remote Monitoring and Management, IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zabbix ITSM for Remote Monitoring and Management, IT Service Management include: NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, Larsen & Toubro, a India based Manufacturing organisation with 59344 employees and revenues of $26.43 billion, Southwest Airlines, a United States based Transportation organisation with 73463 employees and revenues of $26.09 billion, Chudenko Corporation, a Japan based Construction and Real Estate organisation with 4531 employees and revenues of $1.40 billion, ASL Roma 3, a Italy based Healthcare organisation with 2264 employees and revenues of $853.0 million and many others.
Contact us if you need a completed and verified list of companies using Zabbix ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AllCare Health | Healthcare | 350 | $500M | United States | Zabbix | Zabbix ITSM | Remote Monitoring and Management,IT Service Management | 2022 | n/a |
In 2022, AllCare Health deployed Zabbix ITSM as a Remote Monitoring and Management,IT Service Management solution across its enterprise infrastructure. The rollout focused on improving observability for critical healthcare systems that support more than 500 users, with centralized monitoring of servers, virtualization stacks and colocation site resources.
Zabbix ITSM was configured to deliver continuous monitoring, predictive maintenance, automated alerting, health dashboards and incident management workflows consistent with Remote Monitoring and Management,IT Service Management capabilities. Implementation emphasized host and service checks, threshold-based notifications and centralized dashboards to accelerate detection of availability and performance issues.
The Zabbix ITSM deployment operated in parallel with infrastructure initiatives including a colocation site relocation and a virtualization migration to Nutanix AHV, enabling consolidated telemetry across on-premises and hybrid components. The monitoring platform supported IT operations and infrastructure teams by feeding telemetry into operational incident handling and change control processes.
Governance was adjusted to formalize alert routing and escalation within IT operations and to use monitoring data for proactive maintenance planning. Internal reporting from the engineering team attributes a 13% reduction in system downtime to proactive monitoring and automated alerting, and notes maintenance of 99.9% uptime across critical healthcare systems.
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Asian Institute Of Management | Education | 500 | $60M | Philippines | Zabbix | Zabbix ITSM | Remote Monitoring and Management,IT Service Management | 2022 | n/a |
In 2022, Asian Institute Of Management implemented Zabbix ITSM to centralize monitoring and service management across its campus and cloud infrastructure. Zabbix ITSM serves as the institute's Remote Monitoring and Management,IT Service Management platform and is positioned under the server and systems administration function responsible for availability and uptime across IT services.
The implementation focused on standard monitoring, alerting, and incident workflow capabilities aligned with IT Service Management best practices. Zabbix ITSM was configured to collect telemetry from on-premises Dell VXRail VMware HCI clusters and from workloads running in Azure and AWS, and daily server and systems monitoring workflows were instrumented to verify integrity and availability using Zabbix alongside Veeam ONE and the EMS tool. Backup orchestration and verification processes were coordinated with Veeam Backup and Replication as part of operational monitoring procedures.
Operational coverage included virtualization and cloud compute layers, data center environmental monitoring, database systems, and identity and access administration platforms. The deployment supported IT operations tasks such as user account administration in Microsoft 365 Global Administration, on-premise Active Directory, Azure Active Directory and AD Connect, as well as database performance and integrity monitoring conducted by the server and systems database administrator.
Governance emphasized documented processes and procedures for effective server environment management and incident handling, with the administrator developing runbooks for backup verification, monitoring escalation and account management. The implementation was executed alongside ongoing projects and vendor interactions to align Zabbix ITSM monitoring and ITSM workflows with institutional operational requirements.
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ASL Roma 3 | Healthcare | 2264 | $853M | Italy | Zabbix | Zabbix ITSM | Remote Monitoring and Management,IT Service Management | 2023 | n/a |
In 2023, ASL Roma 3 implemented Zabbix ITSM within its Remote Monitoring and Management,IT Service Management environment. The deployment began with a consortium engagement in March 2023 and has been administered by internal system administrators since that start date.
Workstreams emphasized ITIL-based implementation and configuration, with Data Architect responsibilities covering analysis and design of business operational flows on CMDBuild. The project included creation of IT infrastructure procedures and schemas to institutionalize configuration management and service management workflows.
The technical architecture integrated Zabbix ITSM with CMDBuild and used a HaProxy load balancer deployed on Linux RHEL8 to front JBoss application servers. Operational coverage included Windows and Linux system administration and concurrent management of supporting infrastructure software such as OCS Inventory and Eset Endpoint Security alongside Zabbix.
Governance was organized around ITIL process controls, CMDB-driven configuration management, and documented rollout procedures targeted at IT operations and infrastructure teams across ASL Roma 3. Zabbix ITSM was positioned to centralize monitoring, alerting, and incident management consistent with Remote Monitoring and Management,IT Service Management functional terminology.
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Chudenko Corporation | Construction and Real Estate | 4531 | $1.4B | Japan | Zabbix | Zabbix ITSM | Remote Monitoring and Management,IT Service Management | 2017 | n/a |
In 2017, Chudenko Corporation deployed Zabbix ITSM to centralize monitoring and incident handling for its corporate IT infrastructure. Zabbix ITSM was positioned to deliver Remote Monitoring and Management,IT Service Management capabilities across the company, providing a single operational view for infrastructure administrators.
The implementation focused on core monitoring and ITSM modules, including host and service discovery, metric collection, threshold-based alerting, dashboarding, and incident lifecycle tracking. Configuration leveraged Zabbix templates and automated checks to instrument physical servers, network equipment, and containerized workloads, reflecting in-house skills in docker and Kubernetes used by the IT infrastructure team.
Operational coverage emphasized infrastructure and operations functions, with the IT infrastructure administration group operating Zabbix ITSM as the primary tool for event detection and ticket orchestration. Service-oriented monitoring was used to align alerts to operational owners and to feed incident queues that follow established escalation paths and resolution workflows.
Governance was implemented through role-based access for administrators and operators, standardized alert severity definitions, and runbook-driven response procedures maintained by the IT Infra Administrator. Zabbix ITSM served as the authoritative telemetry and incident record for ongoing infrastructure maintenance and operational continuity in Chudenko Corporation.
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Geofizyka Torun | Oil, Gas and Chemicals | 1000 | $350M | Poland | Zabbix | Zabbix ITSM | Remote Monitoring and Management,IT Service Management | 2017 | n/a |
In 2017 Geofizyka Torun implemented Zabbix ITSM to centralize monitoring and service management across its industrial IT estate. The deployment targeted Remote Monitoring and Management,IT Service Management functions and was sized for a 1000 employee Oil, Gas and Chemicals company based in Poland.
Zabbix ITSM was configured to deliver device and service monitoring, alerting, dashboarding and ITSM ticket orchestration. Configuration work emphasized SNMP based monitoring for network infrastructure, agent based monitoring for Linux and Windows servers, and application level checks for databases and VoIP systems, reflecting internal familiarity with Zabbix, Nagios and Cacti described in technical requirements.
The implementation provided explicit coverage for Cisco switches and routers and Fortinet UTM, FortiMail and FortiAnalyzer appliances, and included monitoring of IPSec and VPNSSL flows and VPN availability as called out in staffing requirements. Integrations extended to VMware virtualization monitoring, MS Active Directory for authentication and asset correlation, and probes for MSSQL, MySQL and Oracle instances to align monitoring with infrastructure, security and operations teams.
Governance and operationalization leaned on a dedicated network and systems administrator role requiring higher education in IT or related fields and at least three years of experience, with advanced knowledge in LAN WAN WLAN, router and firewall configuration, Linux networking and VPN design as specified. Operational processes emphasized centralized alert routing, incident escalation into ITSM workflows and configuration management for monitored devices, with staffing readiness for domestic and international travel.
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Aerospace and Defense | 250 | $11M | Italy | Zabbix | Zabbix ITSM | Remote Monitoring and Management,IT Service Management | 2016 | n/a |
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Manufacturing | 59344 | $26.4B | India | Zabbix | Zabbix ITSM | Remote Monitoring and Management,IT Service Management | 2019 | n/a |
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Manufacturing | 1294 | $130M | Poland | Zabbix | Zabbix ITSM | Remote Monitoring and Management,IT Service Management | 2014 | n/a |
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Professional Services | 95 | $16M | Italy | Zabbix | Zabbix ITSM | Remote Monitoring and Management,IT Service Management | 2023 | n/a |
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Banking and Financial Services | 25954 | $63.6B | South Africa | Zabbix | Zabbix ITSM | Remote Monitoring and Management,IT Service Management | 2020 | n/a |
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Buyer Intent: Companies Evaluating Zabbix ITSM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zabbix ITSM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Zabbix ITSM for Remote Monitoring and Management, IT Service Management include:
- First Street Place United States, a United States based Construction and Real Estate organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Zabbix ITSM Coverage
Zabbix ITSM is a Remote Monitoring and Management, IT Service Management solution from Zabbix.
Companies worldwide use Zabbix ITSM, from small firms to large enterprises across 21+ industries.
Organizations such as NedBank, Larsen & Toubro, Southwest Airlines, Chudenko Corporation and ASL Roma 3 are recorded users of
Zabbix ITSM for Remote Monitoring and Management, IT Service Management.
Companies using Zabbix ITSM are most concentrated in Banking and Financial Services, Manufacturing and Transportation, with adoption spanning over 21 industries.
Companies using Zabbix ITSM are most concentrated in South Africa, India and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zabbix ITSM across Americas, EMEA, and APAC.
Companies using Zabbix ITSM range from small businesses with 0-100 employees - 6.67%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 20%.
Customers of Zabbix ITSM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zabbix ITSM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Remote Monitoring and Management, IT Service Management.