List of ZCorum Customers
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United States
Since 2010, our global team of researchers has been studying ZCorum customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ZCorum for OSS/BSS from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ZCorum for OSS/BSS include: Fidelity Communications Corporation, a United States based Communications organisation with 300 employees and revenues of $30.0 million, Cunningham Telephone & Cable, a United States based Communications organisation with 75 employees and revenues of $10.0 million, Sitwifi, a Mexico based Construction and Real Estate organisation with 67 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using ZCorum, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ZCorum customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cunningham Telephone & Cable | Communications | 75 | $10M | United States | ZCorum | ZCorum | OSS/BSS | 2011 | n/a |
In 2011, Cunningham Telephone & Cable implemented ZCorum to strengthen OSS/BSS capabilities for DOCSIS network diagnostics and field operations across its Kansas service territory. The deployment of ZCorum was positioned to support network operations and service assurance functions, providing centralized visibility into modem and CMTS performance for operations and field teams.
The initial implementation used ZCorum TruVizion diagnostics to instrument DOCSIS modem and CMTS telemetry, and the operator later adopted ZCorum PreEqualization Analyzer PNM tool to extend passive network monitoring. TruVizion delivered per-modem and per-CMTS diagnostics while the PreEqualization Analyzer PNM tool added PNM-specific fault isolation capabilities, enabling technicians to pinpoint previously elusive impairments.
Operationally the ZCorum implementation covered the US region deployment focused on Cunningham Telephone & Cable's Kansas footprint, and it was consumed by network operations and field maintenance workflows. Rollout occurred in phases, diagnostics first followed by PNM adoption, and the combined ZCorum solution reduced unnecessary truck rolls and sped troubleshooting and repair times by surfacing root causes ahead of dispatch.
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Fidelity Communications Corporation | Communications | 300 | $30M | United States | ZCorum | ZCorum | OSS/BSS | 2015 | n/a |
In 2015, Fidelity Communications Corporation deployed ZCorum as an OSS/BSS solution to improve DOCSIS network diagnostics and proactive maintenance across its multi state footprint spanning Missouri and surrounding states. The deployment centered on ZCorum and included targeted diagnostic modules to increase visibility into upstream plant performance and to support network operations and field maintenance teams.
Fidelity Communications added ZCorum’s PreEqualization Analyzer and Upstream Analyzer to complement its existing TruVizion diagnostics, combining frequency domain analysis and upstream impairment detection with packet and service level telemetry. The implementation emphasized configuration of upstream monitoring and automated fault detection workflows consistent with OSS/BSS diagnostic capabilities, enabling faster isolation of plant impairments and streamlined troubleshooting procedures.
The ZCorum implementation integrated with the operator’s TruVizion diagnostics to create an aggregated diagnostic layer for DOCSIS upstream visibility, maintaining a single operational view for network engineering and field operations. Operational coverage included network operations and field maintenance across the company’s service footprint, with troubleshooting workflows routed from analytics to dispatch and technician processes.
Governance changes focused on shifting operational processes from reactive response to proactive maintenance, with diagnostic alerts used to prioritize remediation before customer service was affected. The deployment improved upstream plant visibility and allowed Fidelity Communications Corporation to identify and fix impairments prior to customer impact, reducing reactive truck rolls and improving operational efficiency as reported.
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Sitwifi | Construction and Real Estate | 67 | $3M | Mexico | ZCorum | ZCorum | OSS/BSS | 2024 | n/a |
In 2024, Sitwifi licensed ZCorum's FiberVU and adopted ZCorum as its OSS/BSS application to enable zero-touch fiber service activation and TR-069 device management. The initial deployment targets deployments at airports, hotels and public venues in Mexico, operating within the Latin America region and supporting Sitwifi's fiber service provisioning use cases.
The implementation configured FiberVU modules for automated service activation workflows, TR-069 based device provisioning, remote diagnostics, and centralized device lifecycle orchestration. FiberVU was used to instrument provisioning and troubleshooting processes within the OSS/BSS control plane, standardizing activation sequences and diagnostic data collection across managed sites.
Rollout and operational coverage focused on property-level activations at commercial venues, with two properties activated in two weeks compared to four months previously, demonstrating an immediate reduction in device activation time and improved provisioning efficiency and diagnostics. Governance centered on centralized activation orchestration and remote device management, aligning field activation teams and operations under the ZCorum FiberVU OSS/BSS workflows.
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