List of Zebra Mining Services Customers
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United States
Since 2010, our global team of researchers has been studying Zebra Mining Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zebra Mining Services for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zebra Mining Services for Field Service Management include: Severstal, a Russia based Oil, Gas and Chemicals organisation with 50000 employees and revenues of $10.59 billion, Westmoreland Coal, a United States based Manufacturing organisation with 2700 employees and revenues of $800.0 million and many others.
Contact us if you need a completed and verified list of companies using Zebra Mining Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zebra Mining Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Severstal | Oil, Gas and Chemicals | 50000 | $10.6B | Russia | Zebra Technologies | Zebra Mining Services | Field Service Management | 2015 | SAP |
In 2015, Severstal deployed Zebra Mining Services to digitize repair and maintenance workflows across multiple Russian plants. The Zebra Mining Services deployment was implemented as a Field Service Management solution using Zebra rugged mobile computers MC75 HF and TC70 and scaled to approximately 3,000 users.
Configuration centered on mobile-enabled work order capture, fault logging, and barcode-driven asset identification, behavior consistent with Field Service Management functional patterns. Module-level alignment with SAP Plant Maintenance is inferred from the SAP integration, supporting mobile-triggered maintenance orders and status tracking.
The project was integrated by SAP with repair and maintenance management software, connecting Zebra rugged mobile computers to the SAP back-end to enable real-time fault monitoring, work order synchronization, and responsive maintenance workflows. The integration established a mobile-to-enterprise data flow for fault alerts and repair confirmations across sites.
Rollout covered multiple Severstal plants in Russia and focused on maintenance and operations teams, with SAP overseeing integration and scaling activities. Reported outcomes included reducing equipment downtime by three times and improving fault monitoring and response, as enabled by the Zebra Mining Services Field Service Management deployment.
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Westmoreland Coal | Manufacturing | 2700 | $800M | United States | Zebra Technologies | Zebra Mining Services | Field Service Management | 2015 | Kns Communications |
In 2015, Westmoreland Coal implemented Zebra Mining Services as a Field Service Management solution at its Kemmerer open pit mine in Wyoming, United States. The deployment centered on Zebra AP 7161 WLAN infrastructure to provide pervasive wireless coverage for remote monitoring, to connect fleet and equipment telemetry, and to extend mobile worker connectivity into pit operations.
The implementation used WLAN and remote monitoring capabilities aligned to Field Service Management functional workflows, enabling continuous shovel diagnostics, remote maintenance visibility, and fleet management telemetry collection. Zebra Mining Services was configured to support site-level monitoring and field operations reporting, with the AP 7161 infrastructure instrumented for equipment uptime tracking and fault notification.
Kns Communications served as the system integrator for the onsite rollout, performing site survey, AP 7161 installation, commissioning, and operational handover to maintenance and field operations teams. Operational coverage was explicitly the Kemmerer mine, and business functions impacted included field maintenance, fleet operations, and mobile workforce coordination.
Zebra reported dramatic reductions in shovel repair time and increases in equipment uptime and production efficiency following the deployment, reflecting improved remote maintenance and faster fault response enabled by the WLAN and remote monitoring configuration. The project illustrates a Field Service Management use case where wireless infrastructure and remote monitoring are instrumented to reduce equipment downtime and support continuous field operations.
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