List of Zendesk IT Help Desk Customers
San Francisco, 94103, CA,
United States
Since 2010, our global team of researchers has been studying Zendesk IT Help Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk IT Help Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk IT Help Desk for IT Service Management include: NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, The Davey Tree Expert Company, a United States based Professional Services organisation with 12000 employees and revenues of $1.69 billion, Groupe St-Hubert, a Canada based Leisure and Hospitality organisation with 6000 employees and revenues of $1.40 billion, Audacy, a United States based Media organisation with 4870 employees and revenues of $1.17 billion, Chesapeake Public Schools, a United States based Education organisation with 3000 employees and revenues of $488.0 million and many others.
Contact us if you need a completed and verified list of companies using Zendesk IT Help Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zendesk IT Help Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Audacy | Media | 4870 | $1.2B | United States | Zendesk | Zendesk IT Help Desk | IT Service Management | 2020 | n/a |
In 2020, Audacy implemented Zendesk IT Help Desk to provide a web-based support ticketing capability for its digital services and internal IT operations. The deployment uses the Zendesk Support Ticketing System and situates the application within Audacy’s IT Service Management practice for incident intake, request fulfillment, and frontline ticket triage.
The implementation centers on a hosted, web-embedded help center that surfaces on Audacy’s site, leveraging core ticketing workflows, a customer facing knowledge base, and self-service request forms consistent with IT Service Management operational patterns. Configuration emphasis appears to be on structured ticket fields, queue routing rules, and role based agent interfaces to support Digital Services and corporate IT teams.
Operational coverage targets Audacy’s Digital Services channel and internal IT support functions in the United States, with governance focused on ticket lifecycle management and escalation workflows. Zendesk IT Help Desk is positioned as the primary system of record for user-reported incidents and service requests, integrating support intake into Audacy’s public support portal and internal help desk operations.
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Baldwin Paving Company | Construction and Real Estate | 500 | $105M | United States | Zendesk | Zendesk IT Help Desk | IT Service Management | 2017 | n/a |
In 2017, Baldwin Paving Company implemented Zendesk IT Help Desk. The Zendesk IT Help Desk is an IT Service Management platform deployed to formalize incident intake and case tracking for a 500 employee construction and real estate firm, with the corporate IT team and an IT Support Technician participating in the rollout to operationalize day to day support.
The deployment configured core IT Service Management capabilities including centralized ticketing, multi tier routing and escalation workflows, knowledge base content for first line support, and basic reporting to track ticket lifecycles. Configuration emphasized incident management workflows aligned to the companys predominantly Windows based environment where IT staff also performed server and network administration tasks, and automation was applied to standardize priority assignment and queue routing for tiered support.
Operational coverage extended across the full employee base, positioning the Zendesk IT Help Desk as the single point of record for IT incidents and service requests and impacting IT support operations and routine infrastructure maintenance. The system supported case ownership, SLA awareness, and ticket lifecycle transparency for supervisors and technicians, enabling clearer handoffs between Level 1 and Level 2 support.
Governance changes introduced ticket ownership, formal escalation procedures, and documented workflows to capture recurring issues and knowledge articles, reflecting direct involvement from the IT Support Technician during deployment. The deployment greatly enhanced tracking of IT related issues by consolidating incident data into the Zendesk IT Help Desk and improving visibility into recurring technical problems.
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Chesapeake Public Schools | Education | 3000 | $488M | United States | Zendesk | Zendesk IT Help Desk | IT Service Management | 2021 | n/a |
In 2021, Chesapeake Public Schools deployed Zendesk IT Help Desk to establish a centralized web-based support channel. The deployment uses Zendesk Support ticketing on the district site and aligns to the IT Service Management category.
Implementation focused on Zendesk Support ticketing workflows and the public help center, configuring ticket intake forms, priority assignment rules, and ticket lifecycle states consistent with IT Service Management practice. The Zendesk IT Help Desk was provisioned as a cloud-hosted SaaS application, serving as the primary incident and request capture point through the district helpdesk portal. Configuration emphasized structured ticket metadata, user-submitted attachments, and a searchable knowledge base to enable self service.
Operational scope covers district IT support for Chesapeake Public Schools, centralizing incoming requests from staff and school sites onto the web-based Zendesk Support interface. Governance adjustments included formalizing intake and assignment workflows and defining service desk ownership to consolidate request handling through the Zendesk IT Help Desk help center. The implementation positions the helpdesk portal as the single public entry point for IT incident and request management.
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Leisure and Hospitality | 6000 | $1.4B | Canada | Zendesk | Zendesk IT Help Desk | IT Service Management | 2020 | n/a |
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Healthcare | 39369 | $4.2B | United Kingdom | Zendesk | Zendesk IT Help Desk | IT Service Management | 2020 | n/a |
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Professional Services | 12000 | $1.7B | United States | Zendesk | Zendesk IT Help Desk | IT Service Management | 2020 | n/a |
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Healthcare | 2000 | $250M | United States | Zendesk | Zendesk IT Help Desk | IT Service Management | 2018 | n/a |
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