List of Zenvia Success Customers
Sao Paulo, 01310-300, SP,
Brazil
Since 2010, our global team of researchers has been studying Zenvia Success customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zenvia Success for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zenvia Success for Customer Support include: Mercado Livre Brazil, a Brazil based Consumer Packaged Goods organisation with 10000 employees and revenues of $5.40 billion, CASAS BAHIA, a Brazil based Retail organisation with 54000 employees and revenues of $3.23 billion, Gupy, a Brazil based Professional Services organisation with 750 employees and revenues of $29.0 million and many others.
Contact us if you need a completed and verified list of companies using Zenvia Success, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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CASAS BAHIA | Retail | 54000 | $3.2B | Brazil | Zenvia | Zenvia Success | Customer Support | 2020 | n/a |
In 2020, CASAS BAHIA implemented Zenvia Success to deploy chatbots and digital channels and to digitalize customer service and proactive communications across its retail brands in Brazil. The deployment targeted Customer Support functions within the company’s CRM and customer service operations, prioritizing conversational self-service and proactive messaging to reduce manual handling of routine inquiries.
Module usage is reported or inferred as Zenvia Customer Cloud along with chatbot and automation modules, supporting automated conversational flows, message orchestration, and escalation paths to human agents. Configuration work emphasized templated conversational scripts, intent routing, and workflow automation for common inquiry types, enabling centralized channel management and faster resolution of repetitive requests.
The implementation operated across Casas Bahia retail brands in Brazil and aligned digital channels with existing customer service workflows, routing inquiries and enabling proactive communications at scale. Operational coverage included front-line customer service teams and CRM-driven communications, integrating automated messaging into agent-assisted support processes.
According to the vendor case, the Zenvia Success deployment correlated with a 27% increase in retention, 76% customer satisfaction, and more than R$2M in costs avoided in the second half of 2022. These outcomes were reported by Zenvia as results of the chatbot and automation modules applied to Customer Support use cases.
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Gupy | Professional Services | 750 | $29M | Brazil | Zenvia | Zenvia Success | Customer Support | 2023 | n/a |
In 2023, Gupy implemented Zenvia Success to manage Customer Success and onboarding workflows for its HR platform customers in Brazil. The deployment targeted Customer Support use cases and centralized client data to enable scaled implementations across Gupy's customer base.
Implementation focused on Zenvia Success with inferred use of Zenvia Customer Cloud capabilities for customer success orchestration, including automated onboarding journeys, orchestration of recurring tasks and communications, and centralized client records to support handoffs between implementation and support teams. Configuration emphasized workflow orchestration, standardized playbooks, templated onboarding sequences, and automation to reduce manual coordination in HR customer rollouts.
Operational coverage encompassed Gupy's customer success and onboarding teams in Brazil, supporting rapid, repeatable implementations for HR customers. The vendor case reports more than 600 implementations in a semester, with an approximately 30% reduction in implementation time and a 40% reduction in churn, outcomes that align with the centralized orchestration and standardized governance applied through Zenvia Success.
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Mercado Livre Brazil | Consumer Packaged Goods | 10000 | $5.4B | Brazil | Zenvia | Zenvia Success | Customer Support | 2021 | n/a |
In 2021, Mercado Livre Brazil implemented Zenvia Success to centralize and organize classified-support ticketing and workflows. Zenvia Success was deployed as a Customer Support solution to increase agent visibility and strengthen SLA management across Mercado Livre's support operations in Brazil.
The implementation leveraged Zenvia Customer Cloud capabilities for ticketing and automation, configuring structured workflows to centralize inbound classified tickets, automate routing by priority, and surface SLA status on agent interfaces. Functional focus included ticket lifecycle management, automated assignment and escalation logic, and agent-facing dashboards to improve operational transparency.
Operational coverage targeted Mercado Livre's customer support and CRM use case for classified goods in Brazil, aligning support queues and case handling processes across agent groups. The deployment emphasized centralized ticket orchestration and SLA tracking rather than introducing named third party integrations.
Governance changes introduced standardized ticketing workflows and SLA monitoring to improve agent visibility and consistency of case handling. The vendor case study reports up to an 80% optimization in time-to-handle and improved SLA adherence following the Zenvia Success implementation.
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