List of ZephyrTel ResponseTek Customers
TelcoDR
Since 2010, our global team of researchers has been studying ZephyrTel ResponseTek customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ZephyrTel ResponseTek for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ZephyrTel ResponseTek for Customer Experience include: Aon Ireland, a Ireland based Professional Services organisation with 60000 employees and revenues of $15.70 billion, Aon US, a United States based Professional Services organisation with 25000 employees and revenues of $5.67 billion, Aon Risk Services USA, a United States based Professional Services organisation with 14000 employees and revenues of $1.50 billion, Aon Australia, a Australia based Professional Services organisation with 1500 employees and revenues of $700.0 million, AON Germany, a Germany based Professional Services organisation with 1200 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using ZephyrTel ResponseTek , including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ZephyrTel ResponseTek customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aon Australia | Professional Services | 1500 | $700M | Australia | TelcoDR | ZephyrTel ResponseTek | Customer Experience | 2015 | n/a |
In 2015 Aon Australia implemented ZephyrTel ResponseTek as a Customer Experience application on its website. The full application name ZephyrTel ResponseTek was embedded in Aon Australia web properties to capture client and prospect feedback, instrument on-page surveys, and enable digital customer engagement workflows. The deployment focused on site-level integration and delivering collected responses to internal CX stakeholders for operational review and follow up.
Functional capabilities implemented include web survey orchestration, real-time feedback capture, response routing and queuing, and analytics and reporting consistent with Customer Experience platforms. Operational coverage centered on Aon Australia customer-facing web properties and supported customer service and client engagement functions across the business. Governance was organized around centralized configuration control for survey templates, response routing rules, and privacy controls to ensure consistent survey behavior and compliance with web data handling requirements.
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AON Germany | Professional Services | 1200 | $150M | Germany | TelcoDR | ZephyrTel ResponseTek | Customer Experience | 2015 | n/a |
In 2015, AON Germany deployed ZephyrTel ResponseTek on its public website to capture client feedback and measure satisfaction. ZephyrTel ResponseTek was positioned as the primary Customer Experience tool for web engagement and feedback collection. The initial deployment focused on web feedback widgets and on page survey instrumentation to capture transactional and experience data from visitors and policyholders.
Functional capabilities implemented included feedback collection, survey orchestration, real time alerts, and analytics reporting to surface client sentiment across digital channels. Captured feedback was routed into operational workflows for client servicing and digital channels, informing case escalation and service response processes. Governance emphasized survey cadence, response SLAs, and role based access to the ZephyrTel ResponseTek reporting interface to support service operations and client facing teams across AON Germany.
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Aon Ireland | Professional Services | 60000 | $15.7B | Ireland | TelcoDR | ZephyrTel ResponseTek | Customer Experience | 2015 | n/a |
In 2015, Aon Ireland deployed ZephyrTel ResponseTek on its public website to capture client feedback and measure satisfaction. ZephyrTel ResponseTek served as a Customer Experience application instrumenting web-based feedback channels and survey delivery.
The deployment emphasized embedded website feedback widgets and online survey workflows, enabling real-time response capture, event-triggered prompts, and dashboard reporting for experience teams. Configuration work focused on form design, response categorization, and consolidated reporting to support customer service and digital experience workflows. ZephyrTel ResponseTek was configured to centralize feedback collection from the corporate site for downstream review.
Operational scope centered on the public website and impacted customer service, client relationship, and digital experience teams within Aon Ireland. Governance design included centralized template management, role-based access for survey administration, and defined processes for response handling and escalation to support consistent customer experience operations.
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Aon Netherlands | Insurance | 700 | $120M | Netherlands | TelcoDR | ZephyrTel ResponseTek | Customer Experience | 2015 | n/a |
In 2015, Aon Netherlands implemented ZephyrTel ResponseTek as a Customer Experience application on its public website. ZephyrTel ResponseTek was deployed to capture structured and unstructured web feedback, surface customer experience metrics, and enable routing of experience issues to digital customer service teams. The deployment targeted the Netherlands operations of Aon, aligning the application with online client touch points for the insurance business.
Configuration emphasis included in-page feedback widgets, scheduled web surveys, analytics dashboards, and workflow triggers to support operational follow up, reflecting standard Customer Experience capabilities for feedback capture, reporting, and orchestration. Functional modules referenced by the implementation are web feedback collection, sentiment oriented reporting, dashboarding for experience indicators, and event driven notifications for service teams. The source material notes use of ZephyrTel ResponseTek on the Aon Netherlands website and does not disclose named integrations or implementation partners, so specifics on CRM or case management connections are not described.
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Aon Poland | Professional Services | 1700 | $29M | Poland | TelcoDR | ZephyrTel ResponseTek | Customer Experience | 2011 | n/a |
In 2011 Aon Poland deployed ZephyrTel ResponseTek, a Customer Experience application, on its website to instrument web-based customer feedback and interaction flows. The implementation was positioned to capture multichannel web feedback across the companys Poland operations and to provide a centralized feed of customer sentiment and issue reports into operational workflows.
ZephyrTel ResponseTek was configured with core Customer Experience capabilities including feedback capture and survey orchestration, real-time dashboards for monitoring response trends, and closed-loop case routing to operational teams. Configuration emphasized web-embedded touchpoints and survey triggers, standard reporting views for customer service and commercial stakeholders, and automated notification rules to accelerate response handling.
Operational scope focused on customer-facing functions such as client service, marketing and account management within Aon Poland, with governance structured around workflow rules, role-based access controls and escalation paths to align captured feedback with assigned teams. The deployment of ZephyrTel ResponseTek on the website established a persistent CX telemetry layer for Aon Poland, enabling ongoing instrumentation of customer experience signals without naming or presuming specific downstream system integrations.
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Professional Services | 14000 | $1.5B | United States | TelcoDR | ZephyrTel ResponseTek | Customer Experience | 2011 | n/a |
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Professional Services | 800 | $75M | Singapore | TelcoDR | ZephyrTel ResponseTek | Customer Experience | 2015 | n/a |
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Professional Services | 25000 | $5.7B | United States | TelcoDR | ZephyrTel ResponseTek | Customer Experience | 2015 | n/a |
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Buyer Intent: Companies Evaluating ZephyrTel ResponseTek
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ZephyrTel ResponseTek Coverage
ZephyrTel ResponseTek is a Customer Experience solution from TelcoDR.
Companies worldwide use ZephyrTel ResponseTek , from small firms to large enterprises across 21+ industries.
Organizations such as Aon Ireland, Aon US, Aon Risk Services USA, Aon Australia and AON Germany are recorded users of
ZephyrTel ResponseTek for Customer Experience.
Companies using ZephyrTel ResponseTek are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using ZephyrTel ResponseTek are most concentrated in Ireland, United States and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ZephyrTel ResponseTek across Americas, EMEA, and APAC.
Companies using ZephyrTel ResponseTek range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 37.5%, and global enterprises with 10,000+ employees - 37.5%.
Customers of ZephyrTel ResponseTek include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ZephyrTel ResponseTek customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.