List of Zonka Feedback CSAT Customers
Gurugram, 122002,
India
Since 2010, our global team of researchers has been studying Zonka Feedback CSAT customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zonka Feedback CSAT for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zonka Feedback CSAT for Customer Experience include: Manash Lifestyle, a India based Distribution organisation with 258 employees and revenues of $4.0 million, Mozaic Restaurant Gastronomic Bali, a Indonesia based Leisure and Hospitality organisation with 15 employees and revenues of $2.0 million, Sri Kanchai Kamakoti Medical Trust, a India based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Zonka Feedback CSAT, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zonka Feedback CSAT customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Manash Lifestyle | Distribution | 258 | $4M | India | Zonka Feedback | Zonka Feedback CSAT | Customer Experience | 2022 | n/a |
In 2022 Manash Lifestyle implemented Zonka Feedback CSAT to centralize Customer Experience data for its retail and e-commerce operations in India. The implementation targeted both in-store kiosk capture and online feedback channels to create a unified view of customer satisfaction across store locations.
The deployment used Zonka Feedback CSAT capabilities including location-based surveys, the CSAT question type, and CX automation. Rollout began in June 2022 and configured location-aware survey routing to associate responses with individual stores, enabling consistent CSAT measurement across sites.
Operational coverage spanned store teams and frontline customer service workflows, consolidating kiosk-collected responses and online survey submissions into a single operational stream. The program established location-level visibility for store managers and corporate CX stakeholders, supporting standardized monitoring and follow-up processes typical of Customer Experience platforms.
Governance emphasized centralized feedback collection and automation to drive localized store improvements, with CX automation used to surface issues and standardize response workflows across locations. Per the vendor case study the deployment achieved an average CSAT of over 98 percent, reported as an outcome of the Zonka Feedback CSAT implementation.
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Mozaic Restaurant Gastronomic Bali | Leisure and Hospitality | 15 | $2M | Indonesia | Zonka Feedback | Zonka Feedback CSAT | Customer Experience | 2021 | n/a |
In 2021, Mozaic Restaurant Gastronomic Bali implemented Zonka Feedback CSAT to capture guest experience signals across on-site and remote touchpoints. The deployment supports Customer Experience measurement for the Bali restaurant, instrumenting CSAT surveys to track satisfaction and open-text guest feedback over multiple years.
Zonka Feedback CSAT was configured with kiosk tablet surveys for on-site diners, SMS surveys for mobile follow-up, and email surveys for post-stay responses. Functional capabilities used include CSAT scoring, kiosk and email survey delivery, SMS survey distribution, and negative-feedback SMS alerting to trigger rapid response workflows.
Operational coverage focuses on front-of-house guest experience and service recovery processes, with staff receiving real-time negative-feedback SMS alerts to accelerate issue resolution. The implementation has been in use for multiple years and has captured more than 5,000 responses, informing daily hospitality operations and guest recovery procedures.
Governance centered on embedding alert-driven workflows into operational routines and maintaining ongoing survey cadence, with Zonka Feedback CSAT serving as the primary Customer Experience feedback platform for guest satisfaction monitoring at Mozaic Restaurant Gastronomic Bali.
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Sri Kanchai Kamakoti Medical Trust | Retail | 10 | $1M | India | Zonka Feedback | Zonka Feedback CSAT | Customer Experience | 2020 | n/a |
In 2020, Sri Kanchai Kamakoti Medical Trust implemented Zonka Feedback CSAT to centralize patient experience measurement across the Sankara Eye Care hospital network in India. The implementation targeted Customer Experience and achieved large-scale response collection, recording more than 1,000,000 responses across channels.
Zonka Feedback CSAT was configured as a multi-channel survey platform, deployed on in-clinic tablets and distributed via SMS and email to discharged patients. The configuration captured CSAT and NPS style feedback consistent with the Zonka case study emphasis on NPS and large-device deployment, and included location tagging to enable reporting by hospital site.
Operational coverage extended across Sankara's hospital network in India, with the platform focused on patient experience and clinical service quality functions. The rollout standardized point-of-care survey capture and remote follow-up, enabling centralized location-based reporting.
According to the case study and deployment notes, the Zonka Feedback CSAT implementation enabled faster issue resolution and provided site-level reporting visibility, with Zonka Feedback CSAT serving as the central Customer Experience measurement layer for Sankara Eye Care.
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