List of Zoom One Customers
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United States
Since 2010, our global team of researchers has been studying Zoom One customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zoom One for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zoom One for Audio Video and Web Conferencing include: Cricut, a United States based Manufacturing organisation with 830 employees and revenues of $1.31 billion, Oxfordshire County Council, a United Kingdom based Government organisation with 5079 employees and revenues of $1.19 billion, Lake Flato Architects, a United States based Construction and Real Estate organisation with 150 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Zoom One, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Zoom One customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cricut | Manufacturing | 830 | $1.3B | United States | Zoom Video Communications | Zoom One | Audio Video and Web Conferencing | 2024 | n/a |
In 2024 Cricut implemented Zoom One as its Audio Video and Web Conferencing platform to consolidate customer contact channels for US member care. The deployment targeted customer service and CX operations and positioned Zoom One alongside Zoom CX capabilities to centralize voice, chat, and video interactions for the company’s support organization.
The implementation incorporated Zoom Contact Center, Virtual Agent, Workforce Engagement and Workforce Management, and the AI Companion to standardize call routing, automated self service, and agent scheduling workflows. Configuration work focused on unified channel routing for voice, chat and video, virtual agent flows for containment and escalation, and workforce management schedules and forecasting aligned to support shift patterns.
Operational coverage was concentrated on US-based member care teams, using the Contact Center and Virtual Agent to reduce live queue demand and using the AI Companion for agent assist and quality monitoring. Integrations centered on channel unification across voice, chat and video endpoints within the support environment, and orchestration between contact routing, virtual agent handoffs and workforce management processes.
Governance and rollout included staged CX workflows and workforce management adoption to align staffing to new routing and automation patterns. Outcomes reported by the vendor include a 90% reduction in call abandonment, a reduction in wait times from 15 to 20 minutes down to under 2 minutes, and higher levels of self service containment as contact center volumes migrated to automated channels.
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Lake Flato Architects | Construction and Real Estate | 150 | $25M | United States | Zoom Video Communications | Zoom One | Audio Video and Web Conferencing | 2024 | n/a |
In 2024 Lake Flato Architects implemented Zoom One in the Audio Video and Web Conferencing category, consolidating Meetings, Zoom Rooms, Zoom Phone, Zoom Whiteboard and AI Companion onto the Zoom platform as presented on Zoom Workplace. The initiative targeted firm wide hybrid collaboration across the US based practice and centralized audio, video and messaging workflows onto a single vendor application.
The deployment configured core functional modules of Zoom One, including scheduled and ad hoc meeting orchestration, room system provisioning and management for collaborative studio spaces, cloud telephony capabilities through Zoom Phone, and shared canvas collaboration using Zoom Whiteboard. AI Companion was deployed to assist meeting workflows with automated assistance for note capture and meeting summarization, aligning platform capabilities with design review and client meeting processes.
Operational coverage extended across the firm with centralized administration and standardized meeting and room management policies to simplify hybrid work patterns. The implementation is credited with saving an estimated 100 hours per week and improving hybrid collaboration across the firm, demonstrating how Lake Flato Architects leveraged Zoom One for Audio Video and Web Conferencing to support design collaboration, client engagement and project coordination.
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Oxfordshire County Council | Government | 5079 | $1.2B | United Kingdom | Zoom Video Communications | Zoom One | Audio Video and Web Conferencing | 2024 | Softcat |
In 2024, Oxfordshire County Council deployed Zoom One as the platform for a public-sector customer experience initiative. The implementation uses Zoom Contact Center and Zoom Phone within the Audio Video and Web Conferencing category to consolidate resident-facing contact services and standardize agent workflows across council customer service operations.
The deployment implemented core contact-center capabilities including omnichannel routing, automatic call distribution, interactive voice response and real-time agent dashboards to reduce queue time and speed case resolution. Zoom Contact Center and Zoom Phone were configured to support queuing, call handoff, recording and supervisory monitoring, reflecting contact-center functional modules common to the Zoom One platform.
The rollout was executed with systems integrator support from Softcat and Acceleraate and covered council resident services and contact-center teams. Operational governance included updated contact-center workflows and supervisory reporting, and the deployment achieved about a 55% reduction in wait times and a large drop in average handle time, improving responsiveness for residents on the Zoom One platform.
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