List of ZopSmart CRM Customers
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Since 2010, our global team of researchers has been studying ZopSmart CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ZopSmart CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ZopSmart CRM for CRM include: Kroger, a United States based Retail organisation with 409000 employees and revenues of $147.12 billion, McAfee Corporate, a United States based Professional Services organisation with 1800 employees and revenues of $1.92 billion and many others.
Contact us if you need a completed and verified list of companies using ZopSmart CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ZopSmart CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Kroger | Retail | 409000 | $147.1B | United States | ZopSmart | ZopSmart CRM | CRM | 2019 | n/a |
In 2019, Kroger engaged ZopSmart to implement ZopSmart CRM in the CRM category for Kroger Technology & Digital in the United States. ZopSmart supplied engineering and ecommerce and customer experience work for Kroger Technology & Digital, including item and product data services and a grocery pickup integration. The engagement targeted digital order and pickup workflows within Kroger's online grocery operations.
Module usage of ZopSmart CRM and a Customer Support capability is inferred from developer project descriptions, indicating configuration of CRM ticketing and customer interaction tracking alongside product data synchronization. Typical CRM functionality aligned with the engagement included case management, customer communication channels, and orchestration of order related customer support touchpoints. ZopSmart CRM was configured to surface product and order context to support pickup related support workflows.
Integration work explicitly included item and product data services and a grocery pickup integration tied into Kroger's ecommerce order flows, creating an operational link between online orders and physical pickup fulfillment. The integration scope was defined for Kroger Technology & Digital in the United States and focused on digital order lifecycle events and pickup status exchanges. ZopSmart CRM served as the customer facing CRM component within these ecommerce and pickup processes.
The engagement was coordinated with Kroger Technology & Digital engineering teams and is documented as enabling improved digital order and pickup workflows, with an estimated go live 2020. Implementation details emphasize CRM driven customer support workflows and product data synchronization as the primary areas of operational impact.
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McAfee Corporate | Professional Services | 1800 | $1.9B | United States | ZopSmart | ZopSmart CRM | CRM | 2021 | n/a |
In 2021, McAfee Corporate engaged ZopSmart to implement ZopSmart CRM as the enterprise CRM for customer account and operations functionality across McAfee US. ZopSmart consultants and engineering teams developed cloud, customer experience and MyAccount platform components to support account workflows and operational reliability.
Implementation work centered on ZopSmart CRM customer support and account management capabilities inferred from project descriptions, with configuration of MyAccount self-service flows and account workflow automation consistent with CRM functional patterns. Integrations focused on the MyAccount platform components and cloud infrastructure, enabling orchestration of account data and CX workflows, and the engagement included engineering-driven reliability improvements with estimated production availability in 2022.
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