Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
City of Buffalo NY	Government	1000	$250M	United States	Cisco Systems	Cisco Unified Workforce Optimization	Workforce Management	2020	n/a	In 2020, City of Buffalo NY implemented Cisco Unified Workforce Optimization as part of a rapid contact center reconfiguration for its 311 call and resolution helpline. The Cisco Unified Workforce Optimization deployment is categorized as Workforce Management and supported a time-sensitive operational shift to remote agent work. The deployment included workforce-optimization capabilities aligned to the Workforce Management category, with inferred module usage such as real-time reporting, supervisor scheduling, and adherence tools to manage shifts and agent performance. These features were configured to support remote agent monitoring, shift planning, and adherence workflows consistent with municipal contact center operations. City of Buffalo executed the change by deploying Cisco Webex Contact Center to move its 311 agents to work from home within 48 hours, preserving citizen services for approximately 250,000 residents and enabling a 12-agent remote operation. Operational scope focused on contact center operations and citizen services, with the system supporting day to day handling of resident inquiries and incident resolution. Governance and workflow restructuring emphasized supervisor adoption of Cisco Unified Workforce Optimization tools for scheduling, adherence monitoring, and real-time operational coordination. The rollout standardized workforce management practices for a compact municipal contact center, enabling supervisors to orchestrate staffing and response priorities under remote working constraints.
Caerphilly County Borough Council	Government	8000	$1.0B	United Kingdom	Crown Commercial Service	Crown Flexi	Workforce Management	2004	n/a	In 2004 Caerphilly County Borough Council deployed Crown Flexi as its Workforce Management solution across the council in Wales. The deployment centralized time recording to reduce payroll and HR administration and to provide a consistent attendance control point across local government sites. The implementation configured Crown Flexi modules for Time & Attendance, flexi-time, activity management and access control, with explicit use of the flexi-time and Time & Attendance modules for daily time capture. Crown Flexi was set up to support payroll preparation and employee self service workflows by consolidating shift and attendance records and enabling activity level time allocation. Architecture centered on a council wide centralized application instance consolidating time capture and access control into a single operational layer. Operational scope covered Caerphilly County Borough Council and impacted payroll and HR administration functions, along with site level attendance management across the council. Governance changes introduced centralized time recording processes and moved routine payroll preparation and absence handling into Crown Flexi supported workflows to enable employee self service. The implementation delivered a reduction in absence to 5.5% within a year and improved payroll preparation and self service as reported in the case study.
	Government	60	$8M	United Kingdom	CleanLink	CleanLink Time & Payroll	Workforce Management	2013	n/a
	Government	16074	$219.4B	United Kingdom	In-House Applications	In-House Workforce Planning	Workforce Management	2023	n/a
	Government	26000	$8.2B	United States	Honeywell International	Honeywell Voice Picking	Workforce Analytics,Workforce Management	2018	n/a
	Government	303	$119M	United Kingdom	Cezanne HR	Cezanne HR Task Management and Onboarding	Onboarding,Task Management	2022	n/a
	Government	8100	$1.1B	United Kingdom	Crown Computing	Crown Duty Management System for Policing	Workforce Management	2019	n/a
	Government	11700	$1.1B	United Kingdom	Crown Computing	Crown Duty Management System for Policing	Workforce Management	2019	n/a
	Government	3545	$300M	United Kingdom	Crown Computing	Crown Duty Management System for Policing	Workforce Management	2024	n/a
	Government	78	$25M	Australia	ReadyTech	Ready Workforce	Workforce Management	2025	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

City of Buffalo NY

Government

1000

$250M

United States

Cisco Systems

Cisco Unified Workforce Optimization

Workforce Management

2020

n/a

In 2020, City of Buffalo NY implemented Cisco Unified Workforce Optimization as part of a rapid contact center reconfiguration for its 311 call and resolution helpline. The Cisco Unified Workforce Optimization deployment is categorized as Workforce Management and supported a time-sensitive operational shift to remote agent work. The deployment included workforce-optimization capabilities aligned to the Workforce Management category, with inferred module usage such as real-time reporting, supervisor scheduling, and adherence tools to manage shifts and agent performance. These features were configured to support remote agent monitoring, shift planning, and adherence workflows consistent with municipal contact center operations. City of Buffalo executed the change by deploying Cisco Webex Contact Center to move its 311 agents to work from home within 48 hours, preserving citizen services for approximately 250,000 residents and enabling a 12-agent remote operation. Operational scope focused on contact center operations and citizen services, with the system supporting day to day handling of resident inquiries and incident resolution. Governance and workflow restructuring emphasized supervisor adoption of Cisco Unified Workforce Optimization tools for scheduling, adherence monitoring, and real-time operational coordination. The rollout standardized workforce management practices for a compact municipal contact center, enabling supervisors to orchestrate staffing and response priorities under remote working constraints.

Caerphilly County Borough Council

Government

8000

$1.0B

United Kingdom

Crown Commercial Service

Crown Flexi

Workforce Management

2004

n/a

In 2004 Caerphilly County Borough Council deployed Crown Flexi as its Workforce Management solution across the council in Wales. The deployment centralized time recording to reduce payroll and HR administration and to provide a consistent attendance control point across local government sites. The implementation configured Crown Flexi modules for Time & Attendance, flexi-time, activity management and access control, with explicit use of the flexi-time and Time & Attendance modules for daily time capture. Crown Flexi was set up to support payroll preparation and employee self service workflows by consolidating shift and attendance records and enabling activity level time allocation. Architecture centered on a council wide centralized application instance consolidating time capture and access control into a single operational layer. Operational scope covered Caerphilly County Borough Council and impacted payroll and HR administration functions, along with site level attendance management across the council. Governance changes introduced centralized time recording processes and moved routine payroll preparation and absence handling into Crown Flexi supported workflows to enable employee self service. The implementation delivered a reduction in absence to 5.5% within a year and improved payroll preparation and self service as reported in the case study.